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ERC Claimed Company
ERC is one of the top international BPO (Business Process Outsourcing) and full service provider for every aspect of the customer lifecycle. We’re dedicated to help you engage a strong relationship with your customers by delivering the best experience, care and support through our experienced call centers. read more
ERC Company Culture
ERC Culture
This score is derived from employee ratings & reviews3.6/5
ERC's Overall Culture is rated C+
Top Rated Culture Dimensions
Environment
BTeam
BCEO Rating
B-Diversity
B-Executive Team
B-ERC CEO
Top 40%Top 40% of Similar Size Companies on Comparably
Marty Sarim
73 /100
See More
Diversity at ERC
Top 40%Top 40% of Similar Size Companies on Comparably
B-
Diverse employees at ERC have rated Meetings, CEO Rating, and Manager as the highest categories they have scored
Women at ERC
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Women at ERC have rated Leadership, Team, and CEO Rating as the highest categories they have scored
ERC eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
18
ERC employees are 18% more likely to recommend ERC as a great place to work
| 50% | Promoters |
|---|---|
| 18% | Passives |
| 32% | Detractors |
Working at ERC
Working at ERC is rated average by 26 employees, across various culture dimensions. ERC employees are most satisfied about Environment, Team, and CEO Rating categories, putting ERC’s culture in the Top 50% compared to similar sized companies on Comparably. See below in detail how working at ERC was rated by employees.
Overall Company Culture at ERC
C+
Overall Company Culture at ERC is rated C+
Last updated months ago
Top
50%
ERC ranks in the Top 50% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterERC Employee Reviews
Out of 37 ERC employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping ERC improve their work culture.
| Positive Reviews | 69% |
|---|---|
| Constructive Feedback | 31% |
Positive Reviews From ERC Employees
- What makes you most happy at work?Being enthusiastic and circled by energetic engineers
- What is most positive about the culture and environment at your company?Team work and good communication among workers striving for success
- What are some of the best things about your team?all are professional railway engineers and highly qualified
Constructive Feedback From ERC Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I feel normal and hopping a better pay in future
- Why do you feel undervalued and what would make you feel better about your compensation?base is slightly low can be off set by bonus
- What's going wrong and how can it be improved?Poor leadership from the top down and chaotic processes that change every day
ERC Company Information
ERC Company Overview
ERC is one of the top international BPO (Business Process Outsourcing) and full service provider for every aspect of the customer lifecycle. We’re dedicated to help you engage a strong relationship with your customers by delivering the best experience, care and support through our experienced call centers.
ERC Mission, Vision & Values
ERC Mission & Values
Our commitment is to our employees, our clients and our clients’ customers… not to our shareholders. We are privately held and our clients get the attention they deserve with a intense focus on performance and results. We leverage data and analytics to drive business results for our clients. We don’t believe in just checking the boxes. We’ll keep pushing, keep innovating, enhancing our offerings and services, so we can drive higher profitability through frictionless customer experiences.
| Headquarter | United States of America |
|---|---|
| Website | ercbpo.com/ |
| Founding Date | 1999 |
| Tel | 800-617-0049 |
| Company Status | Private |
| Jobs | www.ercbpo.com/careers/ |
Culture Video
ERC Employees
26 employees at ERC have reviewed ERC across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 26 ERC employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at ERC are mostly dissatisfied with their total compensation at ERC, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at ERC are pleased with their team. 26 Participants grade the quality of their coworkers a B. The majority believe the meetings at ERC are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at ERC believe the environment at ERC is positive. Most Participants believe the pace of work at ERC is comfortably fast. About 75% of the employees at ERC work 8 hours or less.
Overall, the employees at ERC are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining ERC - Employee Onboarding
The prevailing opinion from Comparably users about their company is that it was very prepared on their first day. Employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
ERC KPIs and OKRs
Employees’ understanding of ERC's KPIs and OKRs is essential for its success. Out of 1 ERC employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
ERC CEO & Leadership
ERC CEO - Marty Sarim
73 /100
ERC’s CEO Marty Sarim started in this role in 2018. Marty’s approval rate is just above average, putting Marty in the Top 40% of all CEOs of similar-sized companies on Comparably. Marty Sarim is well regarded by employees for the Environment ERC offers, and ranks among the Top 25% of CEOs by employees in that category. Marty is most liked by Female employees and Caucasian employees. With Marty’s leadership, ERC employee respondents are most happy about their Environment and Team. Marty was rated slightly below average for Compensation.
ERC Leadership
The ERC Executive Team is rated a “B-” and led by CEO Marty Sarim, Executive Director Chris H, and vp ellenmtriga McCabe
Marty Sarim CEO / President
Marty Sarim serves as the CEO / President of ERC.
ellenmtriga McCabe serves as the vp for ERC. ellenmtriga started at ERC in December of . ellenmtriga is based in the... read more
Jim Pryde SVP
Jim Pryde serves as the SVP for ERC. Jim started at ERC in December of . Jim is based in the Baltimore, Maryland Area.
ERC Salaries
How much does ERC pay?
How much do people at ERC get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at ERC is $79,300, or $38 per hour, while the estimated median salary is $119,443, or $57 per hour.
At ERC, the highest paid job is a Sales Manager at $119,443 annually and the lowest is a Receptionist at $41,277 annually. Average ERC salaries by department include: HR at $90,283, Finance at $58,885, Business Development at $105,976, and Marketing at $76,913. Half of ERC salaries are above $119,443.
16 employees at ERC rank their Compensation in the Bottom 20% of similar sized companies in the US (based on 49 ratings) while 15 employees at ERC rank their Perks And Benefits in the Bottom 35% of similar sized companies in the US (based on 16 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $63k | $63k | 1st Percentile |
20th Percentile $92k | $92k | 20th Percentile |
40th Percentile $114k | $114k | 40th Percentile |
60th Percentile $176k | $176k | 60th Percentile |
80th Percentile $229k | $229k | 80th Percentile |
100th Percentile $332k | $332k | 100th Percentile |
$79,300*
Average Compensation
$119,443*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
ERC Salaries by Department
Diversity & Inclusion at ERC
Diverse employees at ERC score the company 84/100 across various culture categories, placing ERC in the Top 40% of companies on Comparably with 51-200 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at ERC across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
ERC Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Office Perks
- Unique Office Space
ERC PTO
ERC's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is ERC's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. ERC's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
ERC Careers
ERC Jobs
No Recent Jobs found for ERC on Comparably
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Overview of Candidates Interested in ERC on Comparably
Candidates By Department
Operations | 100% |
|---|
Candidates By Location
Los Angeles | 100% |
|---|
Frequently Asked Questions regarding ERC
Who is the CEO of ERC?
ERC CEO is Marty Sarim, their score by employees is 73
What is ERC eNPS?
The eNPS for ERC is 18
What is the salary for Marketing Manager in ERC?
Marketing Manager average salary in the US is 77k
What are the salaries in the Customer Support in ERC?
The average salaries for Customer Support in ERC is 59k
What are the benefits at ERC?
ERC perks and benefits are Dental Insurance, Vision Insurance, Health Insurance, Life Insurance, PTO / Vacation Policy, Paid Holidays & Unique Office Space
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