Kustomer KPIs and OKRs | Comparably
Kustomer Claimed Company
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen. read more
EMPLOYEE
PARTICIPANTS
7
TOTAL
RATINGS
106
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Kustomer KPIs and OKRs

Employees’ understanding of Kustomer's KPIs and OKRs is essential for its success. Out of 1 Kustomer employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

AnswerPercent
Yes100%
No0%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No0%
Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Kustomer is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Kustomer employees shared they generally receive helpful feedback every week. Feedback and positive reinforcement are both conducive to meeting goals.

AnswerPercent
Yes0%
No0%
Are you typically recognized for the impact and accomplishments you make for your current company?
AnswerPercent
Every week100%
Once a month0%
Once a quarter0%
Once a year0%
Never0%
How often do you get valuable feedback on how to improve at work?
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