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Kustomer Claimed Company
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen. read more
Kustomer Company Culture
Kustomer Culture
This score is derived from employee ratings & reviews4.3/5
Kustomer's Overall Culture is rated A-
Top Rated Culture Dimensions
Retention
AHappiness
A-Perks & Benefits
A-Compensation
B+Leadership
BKustomer CEO
Top 30%Top 30% of Similar Size Companies on Comparably
Brad Birnbaum
75 /100
See More
Diversity at Kustomer
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Kustomer
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterKustomer eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 25%Top 25% of Similar Size Companies on Comparably
Recommend to a Friend?
50
Kustomer employees are 50% more likely to recommend Kustomer as a great place to work
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Working at Kustomer
Working at Kustomer is rated highly by 7 employees, across various culture dimensions. Kustomer employees are most satisfied about Retention, Happiness, and Perks And Benefits categories, putting Kustomer’s culture in the Top 15% compared to similar sized companies on Comparably and in the Top 10% compared to other companies in Buffalo, NY. See below in detail how working at Kustomer was rated by employees.
Overall Company Culture at Kustomer
A-
Overall Company Culture at Kustomer is rated A-
Last updated months ago
Top
15%
Kustomer ranks in the Top 15% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterKustomer Employee Reviews
Out of 6 Kustomer employee reviews, 100% were positive.
| Positive Reviews | 100% |
|---|---|
| Constructive Feedback | 0% |
Positive Reviews From Kustomer Employees
- What did you like most about the interview process?The fact it was a combination is skills assessments, scenario response assessments, amd being told how great the compnay is, made everything feel so smooth and calm.
- What do you like best about the leadership team?Proven, check. Works harder than anyone else at the company, check. Provides amazing benefits, check. Mentorship, check. The leadership team is driven to make an amazing product, putting customers first.
- What is the best part about your compensation package?Completely covered top-notch health insurance plan, including $0 deductible.
Kustomer Company Information
Kustomer Company Overview
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen.
Kustomer was founded in 2015 and its current CEO is Brad Birnbaum. Since its inception 11 years ago, Kustomer has grown to 99 employees.
Kustomer Mission, Vision & Values
Kustomer Mission Statement
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.
Kustomer Values
- One Krew
- DJTAIBAI (Don't Just Talk About It, Be About It)
| Headquarter | 25 W 39th St York, NY 10018 United States of America |
|---|---|
| Website | www.kustomer.com |
| Founding Date | 2015 |
| Company Status | Private |
| Jobs | www.kustomer.com/careers/ |
Kustomer Competitors
Kustomer competitors include Zendesk. Kustomer ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Kustomer compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Kustomer Employees
Kustomer has 99 employees. 7 employees at Kustomer have reviewed Kustomer across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 7 Kustomer employees give their leadership a grade of B, or Top 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Kustomer are pleased with their total compensation at Kustomer, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Kustomer are extremely happy with their team. 7 Participants grade the quality of their coworkers a B. The majority believe the meetings at Kustomer are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Kustomer believe the environment at Kustomer is positive. Most Participants believe the pace of work at Kustomer is extremely fast. About 50% of the employees at Kustomer work 8 hours or less.
Overall, the employees at Kustomer are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Kustomer - Employee Onboarding
The prevailing opinion from Comparably users in Buffalo, NY about their company is that it was prepared on their first day. Buffalo, NY employees concluded that their overall onboarding experience was positive. 70% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Kustomer KPIs and OKRs
Employees’ understanding of Kustomer's KPIs and OKRs is essential for its success. Out of 1 Kustomer employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Kustomer CEO & Leadership
Kustomer CEO - Brad Birnbaum
75 /100
Brad’s approval rate is just above average, putting Brad in the Top 30% of all CEOs of similar-sized companies on Comparably, and in the Top 30% compared to the CEOs of all other companies in Buffalo, NY. Brad Birnbaum is well regarded by employees for the Retention Kustomer offers, and ranks among the Top 10% of CEOs by employees in that category. When compared to Kustomer’s competitors, Brad Birnbaum ranks just below Zendesk’s CEO Tom Eggemeier. With Brad’s leadership, Kustomer employee respondents are most happy about their Retention and Happiness. Brad was rated slightly below average for Outlook.
Kustomer Leadership
The Kustomer Executive Team is rated a “B” and led by CEO Brad Birnbaum, Head of Enterprise Vince Beese, and SVP, Global Sales and Customer Experience Vikas Bhambri
Brad Birnbaum CEO / President
Brad Birnbaum serves as the CEO / President of Kustomer.
Vince Beese Head of Enterprise
Vince Beese serves as the Head of Enterprise of Kustomer.
Vikas Bhambri SVP, Global Sales and Customer Experience
Vikas Bhambri serves as the SVP, Global Sales and Customer Experience of Kustomer.
Mike Chapin VP, General Counsel & Secretary
Mike Chapin serves as the VP, General Counsel & Secretary of Kustomer.
Abhishek Gupta Vice President of Operations
Abhishek Gupta serves as the Vice President of Operations of Kustomer.
Peter Johnson VP, Product
Peter Johnson serves as the VP, Product of Kustomer.
Gabe Larsen VP Growth
Gabe Larsen serves as the VP Growth of Kustomer.
Tanya Livingstone VP of People
Tanya Livingstone serves as the VP of People of Kustomer.
Amir Oren Senior Vice President Finance
Amir Oren serves as the Senior Vice President Finance of Kustomer.
Kustomer Salaries
How much does Kustomer pay?
How much do people at Kustomer get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Kustomer is $101,830, or $48 per hour, while the estimated median salary is $112,135, or $53 per hour.
At Kustomer, the highest paid job is a Director of Engineering at $168,602 annually and the lowest is an Admin Assistant at $45,311 annually. Average Kustomer salaries by department include: Finance at $72,382, Product at $123,887, Engineering at $116,332, and Business Development at $95,110. Half of Kustomer salaries are above $112,135.
4 employees at Kustomer rank their Compensation in the Top 20% of similar sized companies in the US (based on 14 ratings) while 4 employees at Kustomer rank their Perks And Benefits in the Top 15% of similar sized companies in the US (based on 5 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $66k | $66k | 1st Percentile |
20th Percentile $88k | $88k | 20th Percentile |
40th Percentile $109k | $109k | 40th Percentile |
60th Percentile $180k | $180k | 60th Percentile |
80th Percentile $231k | $231k | 80th Percentile |
100th Percentile $326k | $326k | 100th Percentile |
$101,830*
Average Compensation
$112,135*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Kustomer Salaries by Department
Diversity & Inclusion at Kustomer
The Diversity score provides insights into how diverse employees feel and rate their work experience at Kustomer across various culture dimensions.
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.,,We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.,
Ranked Culture the Highest
Ranked Culture the Lowest
Kustomer Perks & Benefits
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Company Social Outings
- Work From Home Policy
Kustomer PTO
Kustomer's PTO and Vacation policy typically gives unlimited days off a year. Kustomer's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Kustomer Careers
Kustomer Jobs
No Recent Jobs found for Kustomer on Comparably
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H1B Visa
In 2019, Kustomer applied for 2 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Kustomer has a total of 99 employees
2
Total Applied
H1B Applications Outcome
- 100% Granted (2 out of 2)
- 0% Denied ( out of 2)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 2)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 2)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Kustomer Know You Want To Work There
Overview of Candidates Interested in Kustomer on Comparably
Candidates By Department
Executive | 100% |
|---|
Candidates By Location
New York City | 100% |
|---|
Frequently Asked Questions regarding Kustomer
What is Kustomer address?
Kustomer location is at 25 W 39th St
Who is the CEO of Kustomer?
Kustomer CEO is Brad Birnbaum, their score by employees is 75
What is Kustomer eNPS?
The eNPS for Kustomer is 50
What is the salary for Senior Developer in Kustomer?
Senior Developer average salary in the US is 129k
What are the salaries in the Engineering in Kustomer?
The average salaries for Engineering in Kustomer is 116k
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