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I hold out hope that the CEO becomes keenly aware that the operations department is in dire need of a complete overhaul. The current climate is unsustainable and the agents who comprise the backbone of this company are weary and cracking.
What did you like most about the interview process?
Interviewed Remotely, Interview process from start to the employment offer was less than a week.
What is most positive about the culture and environment at your company?
The CEO is the most positive, supportive, optimistic, approachable and kindest people I've ever encountered in this business. He loves what he does and his enthusiasm is contagious.
What do you like best about the leadership team?
Executive team is egregiously disconnected from subordinates. No clear process standards for ANYTHING. Equal opportunity for advancement does not exist. Constant restructuring of Employee Organizational Chart. Positions created and people appointed without posting and/or allowing others to apply.
What's going wrong and how can it be improved?
Complete overhaul. Improve technology. Structure. Support. Standardizing practices. Implement training standards and practices to include a syllabus and workbook. Equal opportunity for advancement. An environment that fosters knowledgeable, efficient, strong, successful & happy agents.
Why do you feel undervalued and what would make you feel better about your compensation?
ABSOLUTELY. Commensurate compensation. Structure. An executive leadership team that is grounded and humble. An environment that cultivates and strengthens. Streamlined processes. Transparency. Clear and concise training course with syllabus & workbook. Consistency. Updated technology.
What do you like best about your company?
The CEO and his integrity. His is the sole reason I stay. I hold out hope that he realizes that the operations department is not sustainable as is & implements a major overhaul and provides the positive change it so desperately needs
What would you most like to see improved at your company?
Operations dept needs MAJOR change. Need standardized practices & procedures implemented. Need standardized training for ALL agents with syllabus and workbook. Agents lack every tool needed to succeed. Technology & reference materials outdated and in scattered locations. Total set up for failure.
What are some of the best things about your team?
Willingness to learn. Tenacity. Resilience. I enjoy my team members. My team has potential to be a GREAT team. Unfortunately, there is a lot of untapped potential and opportunities missed due to lack of structure, support, training, tools, and communication.
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