ABC Fitness Solutions Outlook Employee Reviews | Comparably
ABC Fitness Solutions Claimed Company
ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Financial is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). read more
EMPLOYEE
PARTICIPANTS
277
TOTAL
RATINGS
3836
HR or Marketing? Claim Your Free Employer Account

ABC Fitness Solutions Outlook Employee Reviews

What makes you most happy at work?

Waiting to see what tasks come across my desk every day. Being able to see my colleagues every day and looking forward to hearing the ideas from the team.

There are some really nice folks that work along side myself that make the day enjoyable for sure

The team I work with. I truly enjoy coming in each day and working along side them.

Working with and supporting my co-workers

Review from Product Dept

Being able to wake up knowing that I'm helping someone learn about a thing that I know a lot about! Knowing that it will help their organization grow with proper utilization, and knowing that I will be a very important part of that growth. Many small wins that turn into big when looking at the macro

Review from Customer Success Dept

Helping people be successful in their careers and being able to help as they navigate and things change.

Helping people be successful in their careers.

A liberdade que tenho em me comunicar com o cliente da forma que é mais confortável para ele, sem ter que seguir padrões de comunicação enges

Getting to speak to our clients.

Being able to help our clients and make sure they are assisted thoroughly. It makes me happy when my clients are satisfied

Review from Customer Support Dept

My team is amazing. Love working with them!

I'm challenged every day, in a way which excites me - not overwhelms me. I have a brilliant team who support me along the way.

Review from Operations Dept

Getting to work with a great team and do interesting projects that make a difference at the company.

Fully remote job, trust to get the job done, responsible and inclusive environment

That I am remote and able to do my job along with handling personal tasks which makes work/life balance so much easier. If i have to take an hour to do personal business I can make that hour up later in the day/night.

When I have been able to solve a difficult issue others have not been able to figure out and when I am able to interact with my coworkers.

Working with my teammates and customers.

The ability to work from home.

Review from IT Dept

Being able to make a real impact every day.

Knowing that I can have an impact on the company and ultimately for the success of the customers we serve.

What's going wrong and how can it be improved?

Leaders have moved all our support jobs overseas to 3rd parties that don't care about the customers and they can tell.

The work environment, department colleagues, all this makes me feel happy to work in the morning.

Teams work best with clearly defined goals that can be delivered with a sustainable effort

Our level of support has drastically went down since we started outsourcing job. There is constant feedback from clients, and employees of the company about the poor level of support clients are now receiving. We need to hire more US based employees and build back the greatness we once had.

ABC is attempting to minimize client support resources while maintaining the belief that we are a client-focused organization, when in reality we are only paying lip service to that concept while actively working against it.

Most departments are falling apart and due to being understaffed. Hire some more people from the USA to cover for the drop. Work on mitigating attendance and other issues with overseas employees. Punish the people that should be punished.

More work less people. Once the balance is achieved everything will fall in place.

The clients I have spoken with who have been forced into Commerce absolutely hate it. They weren't informed of it beforehand or asked if they wanted to switch to that platform. Their members are being double billed because they're not cancelled in iSeries before moving to Commerce. (need more room)

Review from Operations Dept

We need more testing on our products before we deliver to clients.

What do you like best about your company?

The cohesiveness of my team.

What I like best about the company is that I can work from home.

Review from Operations Dept

What would you most like to see improved at your company?

More company events but its understandable that after COVID we need to be careful.

Review from Operations Dept

Review Sentiment at ABC Fitness Solutions

90
90%
10
10%

About ABC Fitness Solutions' Outlook

A-
80/100

Where This Score Ranks ABC Fitness Solutions' Outlook

TOP
15%

In the Top 15% of 1493 similar size companies on Comparably

TOP
20%

In the Top 20% of 108 companies in Dallas

1st

1st place versus 4 competitors rated on Comparably

ABC Fitness Solutions' Outlook is scored an A- by 633 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” ABC Fitness Solutions' Outlook score negatively contributes to their overall culture score, due partly to the fact that the Operations department’s negative scores cause Outlook to be one of ABC Fitness Solutions' weaker culture attributes amongst employees. Use the filters below to understand ABC Fitness Solutions employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated months ago.

Rate Outlook the Highest

  • Department - HR
    +13%
  • Department - Sales
    +13%
  • Experience - Entry Level
    +13%

Rate Outlook the Lowest

  • Department - Operations
    -4%
  • Department - Product
    -3%
  • Experience - 6 to 10 Years
    -2%

How ABC Fitness Solutions' Outlook Score is Calculated

FILTER RATINGS BY

Results from 257 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

85
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic29%
Good54%
Neutral13%
Bad2%
Terrible2%
How do your customers perceive your company?
AnswerPercent
Yes75%
No25%
Are you typically excited about going to work each day?
×
Rate your company