ABC Fitness Solutions Employee Reviews

Paying their employees fairly and focusing on us first. Not pushing our jobs to cheaper countries.

To be honest with employees and to listen to them. If you have one person who is not listening to him/her team that team is not motivated to achieve big results.

Taking the foot off the pedal enough to allow us to clean up some of the messes that are truly impacting customer sat and retention. With every fire that burns, such as technical support, product bugs or functionality, the pressure to work more hours to fix it, or sell more to offset attrition rises

Listening to the advise of the people they hired

Communicate, if there is no job security

Being paid enough to actually pay my bills without a second job.

Benefits are amazing. Truly one of the best things about ABC. However, I do feel underpaid. I have a graduate degree in my field, many years of tenor at ABC and excellent feedback from leadership; however my pay does not accurately represent what I bring to the company.

I feel undervalued because the cost of living has never been factored into my salary. It is uncompetitive based on my experience and years with the company.

Review from Operations Dept

Bigger salary of course :)

My compensation is very low to amount of work i do.

Be able to work collaboratively. Working as a team can increase productivity and develop healthy relationships between employees.

The remote work environment makes work with other departments very difficult. Team building activities can help close the gap

Work. I wish there were more people who worked

My team is awesome and I love working with them. Other departments, very much the opposite - they position themselves in an "us vs them" mindset, with Tech Support being the "enemy" and fight us rather than cooperating and coordinating.

no one communicates w/ each other

Because we have do much to do many of us work after hours just to complete our work. Again, the work life balance no longer exist. Summer hours whats that. We cant take advantage of it because our numbers will drop

Our help desk needs to get where it use to be. We need to not feel bad for asking for escalation to satisfy our clients needs especially with a new club install.

Review from Customer Success Dept

Start hiring from American instead of outsourcing to other country's. Another thing could be to have a dedicated USA team and expand to a certain amount of team members for are USS based clients.

Employ more people and bring the pay package of existing employees to that of new employees.

It has been so many years since I interviewed for anything at this company that I cannot really speak on what is going on today in this area.

Leaders have moved all our support jobs overseas to 3rd parties that don't care about the customers and they can tell.

The work environment, department colleagues, all this makes me feel happy to work in the morning.

Teams work best with clearly defined goals that can be delivered with a sustainable effort

Our level of support has drastically went down since we started outsourcing job. There is constant feedback from clients, and employees of the company about the poor level of support clients are now receiving. We need to hire more US based employees and build back the greatness we once had.

ABC is attempting to minimize client support resources while maintaining the belief that we are a client-focused organization, when in reality we are only paying lip service to that concept while actively working against it.

More company events but its understandable that after COVID we need to be careful.

Review from Operations Dept