Adorama Employee Reviews
Out of 48 Adorama employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping Adorama improve their work culture.
What does the leadership team need to get better at?
Showing loyalty to loyal workers. Recognizing that certain people are using the company only as a stepping-stone to something else & are only interested in their own self-progression. Adorama was better when it really was a family business when we all cared about our customers' needs; not like today
Inter departmental communications and Pro Service Orders
How they treat customers... we're often told in meetings to leave people on hold if they complain so that they will simply hang up and we can get back to selling.
Understanding that they are out of touch with our customers' needs
Why do you feel undervalued and what would make you feel better about your compensation?
To much emphasis on getting new customers and not enough on retaining the old ones - which I think is more important. There should be fair compensation for everyone whose work builds the business. Not just a select few.
Bring back normal overtime compensation please
I manage a complex process with almost minimal guidance or support.
What do your coworkers need to improve and how could you work together better?
They should remember we are a team & that we are here for the customers. Not the other way around.
Stop using pay grade as an excuse for failure to take responsibility; challenge co-workers & managers who make poor decisions; take responsibility for their lack of inaction leading to poor customer experience; understand that customer service is not a department, it is central to the business
What needs to change to make the company culture better?
Better screening of new applicants to check they care about customers
Better training in independent thought
What would you improve about your company's interview process?
There aren't any Interviews reviews of Adorama yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Customers and low level employees are treated badly.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Adorama yet.
Be the first to contribute a review.