Alaska Air Group Employee Reviews
Out of 113 Alaska Air Group employee reviews, 81% were positive. The remaining 19% were constructive reviews with the goal of helping Alaska Air Group improve their work culture. The Operations team, with 89% positive reviews, reports the best experience at Alaska Air Group compared to all other departments at the company.
What does the leadership team need to get better at?
Not treating employees at peons, and being kinder. Lots of gossiping and bad attitudes.
Communication and the way they choose to get their points across. Cut the favoritism.
Why do you feel undervalued and what would make you feel better about your compensation?
Short staffed creates more work for us.
Lower than average compensation. The perks help offset this some
if it was a set pay and not an incentive that gets taken away because of ONE POINT!
Making comparable with other service companies
Review from Customer Support Dept
11 year JD and no raise
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Department lacks vision and purposes. It is a hierarchical and competitive environment
Review from Operations Dept
Lots of fluff no real info
Review from Customer Support Dept
What needs to change to make the company culture better?
Favoritism, Power Trips and mistreatment from upper management/alaska ops/supervisors towards regular agents
The company needs to invest in becoming more forward thinking
Review from Operations Dept
Employees need better work systems and more information about the processes
Review from Customer Support Dept
What would you improve about your company's interview process?
Stop hiring anything with arms and legs... ACTUALLY LOOK FOR GOOD QUALITY PEOPLE WHO WANT TO WORK.
Not great at hiring internally
Review from Customer Support Dept
What's going wrong and how can it be improved?
Y'all know where the errors are and continuously overlook it, thats the problem. Temporary fixes are not long term, the company needs better leadership as a whole. The company is so toxic
Too much stress and not enough people
Review from Customer Support Dept
What would you most like to see improved at your company?
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