82
out of 100
Alaska Airlines has been flying since 1932 and is notably recognized as a stand-out performer among domestic carriers in the United States. We provide an exceptional travel experience to our customers with an unwavering commitment to a safe and reliable operation and our award-winning customer service.
We were born in a state where aviation is a way of life, not a choice, and where people help each other because they believe it's the right thing to do — not because they're supposed to. Much has changed over the years, but our unique heritage continues to serve as our compass point — our own magnetic "North."
Our values have been a part of who we are since our early beginnings in the state of Alaska. We believe this combination of pride in our heritage and passion for our shared values has led to our success in setting the standard for genuine and caring service. read more
Alaska Air Group Competitors
Alaska Air Group competitors include Southwest Airlines, Delta Air Lines, American Airlines and JetBlue Airways. Alaska Air Group ranks 2nd in Diversity Score on Comparably vs its competitors. See below how Alaska Air Group compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
3rd
eNPS Rank
3rd
Gender Rank
3rd
Diversity Rank
2nd
Product Quality
3rd
NPS Rank
3rd
Pricing Rank
3rd
Customer Service
3rd
See Alaska Air Group Culture vs Competitors:
Alaska Air Group Competitors at a Glance
CEO Ratings Comparison
Alaska Air Group's CEO Score Ranks 3rd
65 Employees at Alaska Air Group rate Bradley Tilden a 79 out of 100, which ranks them 3rd below Southwest Airlines' CEO,Robert E. Jordan. Last rating was months ago.
- 1st
Ed BastianDelta Air Lines966 Employees at Delta Air Lines rate Ed Bastian a 82 out of 100, which ranks them 1st out of Alaska Air Group's competitors. Last rating was 14 days ago.
- 2nd
Robert E. JordanSouthwest Airlines80out of 100431 Employees at Southwest Airlines rate Robert E. Jordan a 80 out of 100, which ranks them 2nd out of Alaska Air Group's competitors. Last rating was 2 days ago.
- 4th
Robert IsomAmerican Airlines64out of 100458 Employees at American Airlines rate Robert Isom a 64 out of 100, which ranks them 4th out of Alaska Air Group's competitors. Last rating was months ago.
- 5th
Robin HayesJetBlue Airways49out of 100478 Employees at JetBlue Airways rate Robin Hayes a 49 out of 100, which ranks them 5th out of Alaska Air Group's competitors. Last rating was months ago.
Product Quality Score Comparison
Alaska Air Group Ranks 3rd in Product Quality Score
126 Customers rate Alaska Air Group's Product Quality Score a 4/5, which ranks it 3rd against its competitors, below Delta Air Lines.
NPS Comparison
Alaska Air Group Ranks 3rd in Net Promoter Score
150 Customers rate Alaska Air Group's Net Promoter Score a 36, which ranks it 3rd against its competitors, below Delta Air Lines. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Alaska Air Group to a friend?”.
Pricing Score Comparison
Alaska Air Group Ranks 3rd in Pricing Score
114 Customers rate Alaska Air Group's Pricing Score a 3.7/5, which ranks it 3rd against its competitors, below Delta Air Lines.
Customer Service Comparison
Alaska Air Group Ranks 3rd in Customer Service
110 Customers rate Alaska Air Group's Customer Service a 4/5, which ranks it 3rd against its competitors, below Delta Air Lines.
Overall Culture Score Comparison
Alaska Air Group Ranks 3rd in Overall Culture Score
80 Employees rate Alaska Air Group's Overall Culture a 70/100, which ranks it 3rd against its competitors, below Delta Air Lines. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Alaska Air Group Ranks 3rd in Employee Net Promoter Score
66 Employees rate Alaska Air Group's Employee Net Promoter Score a 32, which ranks it 3rd against its competitors, below Southwest Airlines. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Alaska Air Group to a friend?”.
Gender Score Comparison
Alaska Air Group Ranks 3rd in Gender Score
10 Employees rate Alaska Air Group's Gender Score a 73/100, which ranks it 3rd against its competitors, below Southwest Airlines. The Gender Score tracks how positively women rate their experience at Alaska Air Group.
Diversity Score Comparison
Alaska Air Group Ranks 2nd in Diversity Score
9 Employees rate Alaska Air Group's Diversity Score a 75/100, which ranks it 2nd against its competitors, below Delta Air Lines. The Diversity Score tracks how positively diverse employees rate their experience at Alaska Air Group.
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