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American Residential Services Claimed Company
You can always count on exceptional service from ARS/Rescue Rooter, when providing cooling, heating, and plumbing services. read more
American Residential Services Company Culture
American Residential Services Culture
This score is derived from employee ratings & reviews2.5/5
American Residential Services' Overall Culture is rated D
Top Rated Culture Dimensions
Gender
CPerks & Benefits
CCompensation
C-Executive Team
C-Happiness
D+American Residential Services CEO
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Luis Orbegoso
54 /100
See More
Diversity at American Residential Services
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at American Residential Services
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
C
Women at American Residential Services have rated Work Culture, CEO Rating, and Manager as the highest categories they have scored
American Residential Services eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Recommend to a Friend?
-36
American Residential Services employees are -36% more likely to recommend American Residential Services as a great place to work
| 32% | Promoters |
|---|---|
| 0% | Passives |
| 68% | Detractors |
Working at American Residential Services
Working at American Residential Services is rated below average by 38 employees, across various culture dimensions. American Residential Services employees rate Perks And Benefits highest among all categories, and think that Outlook and CEO Rating have the most room for improvement, putting American Residential Services’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in Memphis, TN. See below in detail how working at American Residential Services was rated by employees.
Overall Company Culture at American Residential Services
D
Overall Company Culture at American Residential Services is rated D
Last updated months ago
Bottom
15%
American Residential Services ranks in the Bottom 15% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
American Residential Services Employee Reviews
Out of 47 American Residential Services employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping American Residential Services improve their work culture.
| Positive Reviews | 61% |
|---|---|
| Constructive Feedback | 39% |
Positive Reviews From American Residential Services Employees
- What did you like most about the interview process?The manager who hired me quit.
- What did you like most about the interview process?Very personable which was extremely deceiving
- What are some of the best things about your team?Great coworkers who try hard
Constructive Feedback From American Residential Services Employees
- What does the leadership team need to get better at?Humanity, relating to fair work practices for employees and clients
- What's going wrong and how can it be improved?Dishonesty. They need to stop focusing on money. They are losing all credibility
- What's going wrong and how can it be improved?Improvement begins with management. Until current issues are successfully addressed no Improvement will be made.
American Residential Services Company Information
American Residential Services Company Overview
You can always count on exceptional service from ARS/Rescue Rooter, when providing cooling, heating, and plumbing services.
American Residential Services was founded in 2006 and its current CEO is Luis Orbegoso. Since its inception 20 years ago, American Residential Services has grown to 6000 employees.
American Residential Services Mission, Vision & Values
American Residential Services Mission & Values
ARS® / Rescue Rooter® is a leading brand of American Residential Services LLC., which provides heating, air conditioning, indoor air quality, plumbing, drain cleaning and sewer line services from company-owned locations across the United States. United by exceptional service, the ARS® / Rescue Rooter® Network serves both residential and light commercial custom
| Headquarter | 965 Ridge Lake Blvd, Suite 201 Memphis, TN 38120 United States of America |
|---|---|
| Website | ars.com |
| Founding Date | 2006 |
| Tel | (317) 484-3637 |
| Company Status | Private |
| Jobs | www.ars.com/careers |
| Social Sites |
American Residential Services Competitors
American Residential Services competitors include Mr Rooter Plumbing. American Residential Services ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how American Residential Services compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
American Residential Services Employees
American Residential Services has 6000 employees. 38 employees at American Residential Services have reviewed American Residential Services across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 38 American Residential Services employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at American Residential Services are not very pleased with their total compensation at American Residential Services, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at American Residential Services are not very pleased with their team. 38 Participants grade the quality of their coworkers a D+. Less than half believe the meetings at American Residential Services are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at American Residential Services believe the environment at American Residential Services is negative. Most Participants believe the pace of work at American Residential Services is extremely fast. About 31% of the employees at American Residential Services work 8 hours or less, while 38% of them have an extremely long day - longer than twelve hours.
Overall, the employees at American Residential Services are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining American Residential Services - Employee Onboarding
The prevailing opinion from Comparably users in Memphis, TN about their company is that it was prepared on their first day. Memphis, TN employees concluded that their overall onboarding experience was positive. 74% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
American Residential Services KPIs and OKRs
Employees’ understanding of American Residential Services' KPIs and OKRs is essential for its success. Out of 2 American Residential Services employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
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American Residential Services CEO & Leadership
American Residential Services CEO - Luis Orbegoso
54 /100
Luis’s approval rate is lower compared to CEOs at similar sized companies, putting Luis in the Bottom 10% of all CEOs of similar-sized companies on Comparably, and in the Bottom 10% compared to CEOs of all other companies in Memphis, TN. Luis Orbegoso’s employees rank American Residential Services in the Bottom 40% for Perks And Benefits, in the Bottom 30% for Compensation, and in the Bottom 30% for Executive Team. Orbegoso is generally unpopular with American Residential Services employees, but ranks especially low with employees with 1 to 3 Years experience. However, Caucasian employees have a slightly more favorable view of the CEO. When compared to American Residential Services’s competitors, Luis Orbegoso ranks below Mr Rooter Plumbing CEO Derek Moreland.
American Residential Services Leadership
The American Residential Services Executive Team is rated a “C-” and led by CEO Luis Orbegoso, Vice President Business Intelligence Adam Gershkoff, and Senior Vice President and General Counsel Chris Fairey
Luis Orbegoso CEO / President
Luis Orbegoso serves as the CEO / President of American Residential Services.
Adam Gershkoff Vice President Business Intelligence
Adam Gershkoff serves as the Vice President Business Intelligence of American Residential Services.
Chris Fairey Senior Vice President and General Counsel
Chris Fairey serves as the Senior Vice President and General Counsel of American Residential Services.
Don Law CTO
Don Law serves as the CTO of American Residential Services.
Gary Myers Vice President and General Counsel
Gary Myers serves as the Vice President and General Counsel of American Residential Services.
Jessica Newman Division Vice President
Jessica Newman serves as the Division Vice President of American Residential Services.
Joseph Brown Executive
Joseph Brown serves as the Executive of American Residential Services.
Kevin Worley CIO and Vice President of IT
Kevin Worley serves as the CIO and Vice President of IT of American Residential Services.
Luis Orbegoso President and COO
Luis Orbegoso serves as the President and COO of American Residential Services.
American Residential Services Salaries
How much does American Residential Services pay?
How much do people at American Residential Services get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at American Residential Services is $123,525, or $59 per hour, while the estimated median salary is $122,090, or $58 per hour.
At American Residential Services, the highest paid job is a Director of Sales at $222,545 annually and the lowest is a CS Rep at $46,640 annually. Average American Residential Services salaries by department include: Admin at $60,052, Product at $148,261, IT at $111,648, and Marketing at $106,961. Half of American Residential Services salaries are above $122,090.
19 employees at American Residential Services rank their Compensation in the Bottom 30% of similar sized companies in the US (based on 59 ratings) while 18 employees at American Residential Services rank their Perks And Benefits in the Bottom 40% of similar sized companies in the US (based on 19 ratings).
Salaries contributed from American Residential Services employees include job titles like Controller. Comparably data has a total of 1 salary records from American Residential Services employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $71k | $71k | 1st Percentile |
17th Percentile $95k | $95k | 17th Percentile |
33rd Percentile $118k | $118k | 33rd Percentile |
50th Percentile $171k | $171k | 50th Percentile |
67th Percentile $214k | $214k | 67th Percentile |
83rd Percentile $259k | $259k | 83rd Percentile |
100th Percentile $270k | $270k | 100th Percentile |
$123,525*
Average Compensation
$122,090*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
American Residential Services Salaries by City
American Residential Services Salaries by Department
Diversity & Inclusion at American Residential Services
The Diversity score provides insights into how diverse employees feel and rate their work experience at American Residential Services across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
American Residential Services Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
American Residential Services PTO
American Residential Services' PTO and Vacation policy typically gives 15-20 days off a year. American Residential Services' benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
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American Residential Services Careers
American Residential Services Jobs
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Overview of Candidates Interested in American Residential Services on Comparably
Candidates By Department
Customer Support | 67% | |
|---|---|---|
All Industries | 33% |
Candidates By Location
Mansfield | 33% | |
|---|---|---|
Charlotte | 33% | |
Salt Lake City | 33% |
Frequently Asked Questions regarding American Residential Services
What is American Residential Services address?
American Residential Services location is at 965 Ridge Lake Blvd, Suite 201
Who is the CEO of American Residential Services?
American Residential Services CEO is Luis Orbegoso, their score by employees is 54
What is American Residential Services eNPS?
The eNPS for American Residential Services is -36
What is the salary for Controller in American Residential Services?
Controller average salary in the US is 202k
What are the salaries in the Marketing in American Residential Services?
The average salaries for Marketing in American Residential Services is 107k
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