Amica Mutual Outlook Employee Reviews

Providing world class customer service

Helping customers in times of need

When I'm able to give the customers what they want on one phone call

Doing a good job for our customers!

My coworkers are the only thing that makes going to work okay.

the people I work with

The opportunity to improve my place in the workforce.

Coworkers share the same goals

My fellow coworkers and seeing them

Review from Customer Support Dept

Helping people find the best option for coverages.

The rates are so high everyone is cancelling

The insurance premiums are outrageously high and not competive. The executive office does not care about the lower level employees well being or the policyholders. They only care about the $ the sales staff brings in so that they can justify giving themselves, the executives, higher salaries.

Change the leadership and provide managable claims workloads

Replace senior leadership with competent management

Inexperienced management who won't listen to feedback

People are leaving in droves - it's a combination of lack of flexibility with WFH arrangements, low pay, and management (micromanagement).

Amica's strength was being great at being a preferred risk company. The UW guidelines were loosened (or just ignored, depending on the day) and the loss ratio shows it. Tighten up the underwriting & stop being afraid of saying "no" to customers every now and then.

The staff is horrible, the state needs to investigate them

Review from Customer Support Dept

Overworked and underappreciated. Too much pettiness.

Customers feel the products are overpriced for the quality of service