Amica Mutual Employee Reviews
Out of 149 Amica Mutual employee reviews, 51% were positive. The remaining 49% were constructive reviews with the goal of helping Amica Mutual improve their work culture. The Customer Support team, with 46% positive reviews, reports the best experience at Amica Mutual compared to all other departments at the company.
What does the leadership team need to get better at?
Being less "nice". Holding people accountable for actual results.
Spend time in the role they are leading. Not an hour or a day but a week or a month to understand the asks they are asking.
Be more flexible with ideas
Admit that bad decisions were made, a little humility goes a long way.
Listen to employee feedback also hire and promote people with experience
Why do you feel undervalued and what would make you feel better about your compensation?
Better chances of being promoted to officer
My feedback is not listened too by management
My input is not valued
More pay the pay can be low for what you deal with.
Compensation is lower than the industry average, and substantially so. Benefits used to make up for it, and while they are still great, they are not enough to make up for the lesser pay.
What do your coworkers need to improve and how could you work together better?
The employees on my team are tired & worn out. Week after week of more re-assignments from people that recently quit. We'd get along better if we actually had time to talk to each other instead of taking endless phone calls.
Quite frankly my coworkers suffer from the same problems as I do...low morale. Due to the lies and cutthroat behavior of CIS leadership, no-one has drive to work beyond what is absolutely necessary.
Less Gossip, and less of management playing favorites
Review from Customer Support Dept
My team is so active.
Less playing politics and more focusing on your own work.
What needs to change to make the company culture better?
Care about the people and provide written reviews that are specific and place people where they can shine
Review from Customer Support Dept
Bring outside leadership and stop the nepotism
Management is inexperienced and training is poor
Listen to employee input and more experience management
For starters it would be great if Home Office would acknowledge to the front line workers that there is an enormous staffing shortage. That would be painful, yes, but being transparent with the employees would be a step towards gaining our trust back (and we currently have very little trust).
What would you improve about your company's interview process?
More information about Amica company politics
Less interviews and more explanation of the expectations
Review from Customer Support Dept
What's going wrong and how can it be improved?
The rates are so high everyone is cancelling
The insurance premiums are outrageously high and not competive. The executive office does not care about the lower level employees well being or the policyholders. They only care about the $ the sales staff brings in so that they can justify giving themselves, the executives, higher salaries.
Change the leadership and provide managable claims workloads
Replace senior leadership with competent management
Inexperienced management who won't listen to feedback
What would you most like to see improved at your company?
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