
The leadership team in top line management positions. It starts from the top. Celebrating the wins, instead of only acknowledging what staff do wrong. Team lunches, create a team culture.
Hiring should be heavily weighted on attitude, followed by talent followed by experience. Don't judge someone because of how they look or if they underperformed in the first round of interviews. We're all human at the end of the day.
The leadership team needs some serious restructuring. If you cannot coach to inspire your team, become a silent investor and hire top talent that can coach and inspire your team to reach new heights achievement and break records. If your staff are not happy neither will your customers
If you are a CEO and/or operational owner and you are not a people person, hire someone to represent you to inspire your people. The key to success in leadership roles is to coach and inspire, and lead your team by example. If you can't inspire and be an example, you'll loose your people.
It all goes back to being a people person and coaching to inspire your team. A thank you goes a long way. Rewarding your top talent with 6-12 month performance reviews in the hopes of salary increases is crucial. Otherwise you'll end up with a de-motivated team only willing to do the bare minimum.