Assurant Employee Reviews
Out of 200 Assurant employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping Assurant improve their work culture. The IT team, with 90% positive reviews, reports the best experience at Assurant compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 11% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Very helpful and knowledge sharing and cooperative
Good leadership and good team work
The leadership team is kind and caring.
We have conversations that helps..
What i love best about my leadership team is that we're all amazing techs.
What does the leadership team need to get better at?
Listen more to your employees.
To understand our needs and lowe the call volume.
The leadership team or execs must understand the market pay rates is higher than what is offered. Even with the purported overtime pay we are still lower than other companies.
Lead Tech need to do his work the right way and be fair with his employees
Increase current salaries for employee especially the one dealing with the customers and their yelling and complaining for no reason
What is the best part about your compensation package?
Starting PTO is 14 days (112 hours) and 1 cultural day, plus alternate holidays and floating holidays. Medical benefits begin day 1 of hire, 401k begins after 90 days of hire
Comparable to other orgs of similar size
Base pay is appropriate overall.
Decent insurance. Terrible pay though
My best part is the HSA
Why do you feel undervalued and what would make you feel better about your compensation?
Compensate everyone better profit comes from commited people
I have not been considered for a pay raise even after a year
Yes! A higher pay rate and higher 401k contributions.
I feel very undervalued and raising my compensation an additional 50 % would alleviate a lot of stress and raise morale.
13.40 hr is what i made
What are some of the best things about your team?
We are the best team
They are all very nice and willing to lend a helping hand.
lots of teamwork and work hard.
They are a hardworking, diverse group.
The interactions and communications we have among each other. We understand the current issues
What do your coworkers need to improve and how could you work together better?
I wish I could actually see my coworkers in person instead of over zoom. Not the best way to collaborate and establish connections!
It is the lead tech responsibility to manage the team fairly
Diversity I'M the only African American on my team
What is most positive about the culture and environment at your company?
It's not positive or negative, just eh.
Employees are friends not colleagues
Nothing positive to say here
Variety of talent and experience
The most positive attribute of this company is the PTO package.
What needs to change to make the company culture better?
Caring about their employees who are doing all the work.
The customers need to calm down and we are the one helping out
Replace some Executives in the IT Department
Review from IT Dept
What did you like most about the interview process?
How my recruiter went through my pay and all the benefits.
Interviewer were excellent. Made me feel comfortable
The interview was conducted by nice person
Relaxed and done by those in the know.
the diverse group of people with whom I originally met.
What would you improve about your company's interview process?
The interview process, internally, is very slow.
Its not staright forward and the company is perceived to be what it isn't
What makes you most happy at work?
Assisting my clients on the phone and making them happy.
Team work and good management
Some of my coworkers who good people that work hard
Working with a global team.
No phone calls! We can not concentrate with the volume of calls
What's going wrong and how can it be improved?
Management refusing to take customer call backs, refusing to get sufficient back end help, refusing escalations, refusing to give decent reasons for firing co workers.
Better support and treatment of employees
Employees ande worked hard with not much pay
Too much old school thinking and not enough modern ideas
Review from Customer Support Dept
Too may restrictions and adherence to schedule demands
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What would you most like to see improved at your company?
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