Avalara Employee Reviews
Out of 176 Avalara employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping Avalara improve their work culture. The Sales team, with 64% positive reviews, reports the best experience at Avalara compared to all other departments at the company. The Product team offered the most constructive feedback, with 54% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The leadership team works to hit their numbers
Open and down to Earth. Want the best for you and want you to advance.
future plans are very clear
Great leadership here at Avalara
Leadership team is accessible at least in the Seattle office.
What does the leadership team need to get better at?
They need to creat a work/life balance and maybe try to learn what their department does. Lying to employees never works in the end, and they lie... a lot!
Professionalism and right now their number 1 priority should be ensuring their teams run well.
Communication and planning! Decisions are made in a vacuum with little or no communication as to why we make changes. Planning is generally limited to very short term. Sales leadership makes changes that affect here and now versus long term multi-year success.
Review from Sales Dept
There is absolutely no plan for career advancement of top performers.
Executive leadership doesn't seem to require that their reports get true and valid information from managers and employees below them
What is the best part about your compensation package?
Pay is with market, but total package was better before going private.
The salary is googled as market rate. There is also a "mental wellness" reimbursement plan for fun things like Kindle unlimited, zoo, movies, coffees, etc
No hidden deductions. Good insurance policies
Paid health insurance. As well as wellness plan.
Salary is comparable to other local companies. There are no more RSUs and the stock was restricted to Executives only.
Why do you feel undervalued and what would make you feel better about your compensation?
True benefits, where at least the employee is covered. A realistic compensation plan with attainable targets.
I didnt have high expectations about salary as it was a start up. But the company executive team has an issue with fairness and ethics.
No more RSU's are given
Product support are hired on initially as contractors and aren't given the same opportunities for benefits and growth as full time employees even though we do the same amount of work. We don't even get the same time off or insurance options.
Paid well below market average for SMB/Mid Market SaaS sales despite regularly exceeding quota. Process for raises is a joke as those allocations are handed out to teams for distribution rather than individual performance. Company-wide perception that you need to leave to get promoted/compensated
What are some of the best things about your team?
Most of the team's have people that want to help their teammates.
Not all but most of them are helpfull
My team cares about doing a great job and taking care of our customers. They are all smart and bring unique strengths and experiences to the team. We solve problems together very well.
Committed, experienced and good group
They are great and of the same mind set
What do your coworkers need to improve and how could you work together better?
leaders need to be supported and bad leaders and partners should be let go/
Need training on how to work together. Need leaders who know how to lead.
There is a pervasive and corrosive culture of blame that can't be pinned on employees. Ultimately, it reflects a failure at the leadership level.
Review from Product Dept
Coworkers are quite talented but don't feel empowered to speak out if something needs to change.
Review from Product Dept
What is most positive about the culture and environment at your company?
Teammates are the most positive thing.
Managers positively do favors to their favorite employees and not on there ability
The hope that the company is going to get worse for other when I bail.
the team members are great
Promotes work life balance. The company encourages vacation time and flexibility so people can cover your work while you're gone.
What needs to change to make the company culture better?
change the entire executive team especially CFO and several SVP that have been there a long time.
Hire real leaders who can bring the company together. Get rid of the old boys network.
Leaders need to understand that not everything can and need to be done. Legal team executive is very toxic
Management that actually knows what is going on and responds to the needs of the employees. Stop making your employees feel like they are on a satire show about stupid office management.
Drop the SVP of Sales and the group of "yes men" (and women) surrounding.
Review from Sales Dept
What did you like most about the interview process?
Next steps were always clearly defined.
Everyone seemed nice and helpful
There were many opportunities to ask questions and managers were very open about the difficulty level of the position.
it is pretty much clear process and style with the board interview at the end
Review from Product Dept
Actually, I wish interviewing as different across the board. It shouldn't be a stress test, ever.
What would you improve about your company's interview process?
Train managers on how to conduct a proper interview before they get us sued for asking inappropriate or biased questions.
Review from Sales Dept
more structure based on job position versus recruiter led.
Improve the response time. Train your managers on proper interview techniques. Most have no idea how to get out poor candiadates and hire in people that should not have been considered.
What makes you most happy at work?
Interacting with my team and others.
My coworkers are great. I enjoy working with them.
Some good co workers are there
The customers are generally polite and a pleasure to work with and the coworkers go out of their way to be helpful and work as a team.
challenges, new knowledge, solving and designing new products and features
Review from Product Dept
What's going wrong and how can it be improved?
The company is so focused on reaching their next growth milestone that they are forgetting about taking care of the customer. If they remember that taking care of the customer naturally leads to growth, they can do better again.
Better onboarding and better service
We need to care more about customers and less about profits
Company only cares about sales. Company meetings highlight everything we've sold. Reviews on Yelp, Google, etc, are all bad
Sr leaders don't actually listen. They will ask for opinions and then blatantly ignore suggestions from those who are in the know on those topics.
Review from Sales Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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