
Needs more diversity, all leadership from the company and customer side are 95% white female. And there is one alpha female that everyone fears.
The best thing about my team is my colleagues. Essentially we all console each other until someone gets an offer that gets them away from this place.
Need management that understand that you support the customer. The customer shouldn't dictate your manning, approve your leaves, etc. However no one wants to step and actually be a manager. It is quite a dynamic that is toxic and a set up for failure as currently is.
You only see the manager when the customer states an issue. When you need them to pursue internal opportunities, they are never there and are annoyed my persistence to reach them. As for pay, they should go by the company policy, which they threaten you if you let others know about the policy.