Bain & Company NPS & Customer Reviews

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Bain & Company

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About Bain & Company's Brand

Bain & Company is a management consulting firm providing solutions on the issues of change in management, strategies, technology etc. Among its major competitors, Bain & Company is ranked in 2nd place for NPS while IBM is 1st. Overall, Bain & Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.00B

Brand at a Glance

76%

Customer Loyalty

4.3/5

Product Quality

3.9/5

Pricing

4.1/5

Customer Service

Bain & Company CMO

Erika Serow

Bain & Company Ranking

^#2 / 2 of its competitors

Bain & Company NPS

Bain & Company's Net Promoter Score (NPS) is a 15 with 47% Promoters, 21% Passives, and 32% Detractors. Net Promoter Score tracks whether Bain & Company's customers would recommend using the product based on a scale of -100 to 100.

Bain & Company Overall NPS

NPS

47%	Promoters
21%	Passives
32%	Detractors

Bain & Company NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 17	Mar 2024	17
Apr 2024 16	Apr 2024	16
Jun 2024 18	Jun 2024	18
Aug 2024 16	Aug 2024	16
Sep 2024 17	Sep 2024	17
Oct 2024 17	Oct 2024	17
Dec 2024 21	Dec 2024	21
Mar 2025 20	Mar 2025	20
May 2025 17	May 2025	17
Jun 2025 17	Jun 2025	17
Aug 2025 15	Aug 2025	15
Sep 2025 15	Sep 2025	15

How Other Brands Compare

Bain & Company is ranked second for NPS among its competitors. IBM comes in first. Among those competitors, it is the second most valued company behind IBM.

	Bain & Company	IBM
Global Ranking	#-	#106
NPS	15	26
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$1.00B	$119.05B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bain & Company NPS by Gender

Male customers rated Bain & Company's NPS 13 points higher than Female customers.

Male

Bain & Company's NPS was rated 50 by Male customers on Comparably.

60%

Promoters

30%

Passives

10%

Detractors

Female

Bain & Company's NPS was rated 37 by Female customers on Comparably.

62%

Promoters

13%

Passives

25%

Detractors

Bain & Company NPS by Ethnicity

Bain & Company's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 40	Asian or Pacific Islander	40
Other 100	Other	100

Bain & Company NPS by Age

Bain & Company's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

43%

14%

Bain & Company NPS by Usage

Bain & Company's NPS was rated the highest by customers who have used Bain & Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 67	Less than 1 Year	67
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years 67	5 to 10 Years	67

Bain & Company NPS vs. Competitors

Compared to its competitors, Bain & Company's NPS is rated right below IBM.

COMPANY		NPS Score
	IBM	26
	Bain & Company	15

Bain & Company Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Bain & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

Bain & Company Customer Loyalty Score by Gender

Female customers rated Bain & Company's Customer Loyalty score 14% higher than Male customers.

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Male

73%

Yes

Female

87%

Yes

Bain & Company Customer Loyalty Score by Ethnicity

Bain & Company's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

Bain & Company Customer Loyalty Score by Age

Bain & Company's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 87%	26-30	87%

Bain & Company Customer Loyalty Score by Usage

Bain & Company's Customer Loyalty score was rated the highest by customers who have used Bain & Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	82%
1 to 2 Years	100%
2 to 5 Years	55%
5 to 10 Years	70%

Bain & Company Customer Loyalty Score by Industry

Bain & Company's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	89%
Banking and Financial Services	70%

Bain & Company Customer Loyalty vs. Competitors

Compared to its competitors, Bain & Company's Customer Loyalty score is rated right below IBM.

COMPANY		Customer Loyalty Score
	IBM	79%
	Bain & Company	76%

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Bain & Company Product Quality

4.3/5

Bain & Company has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Bain & Company Product Information

Bain & Company’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Bain & Company's product the highest. Reviewers from the Tech industry rated Bain & Company the lowest at 4.4.

Website: http://www.bain.com

Company Size: 5,001-10,000 Employees

Industry

Consulting

Quick Insights into Bain & Company Product Quality

Bain & Company's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.

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Ranked Bain & Company Product Quality the Highest

Banking and Financial Services	5
26-30	4.7
5 to 10 Years	4.6

Ranked Bain & Company Product Quality the Lowest

Female	4.1
Other	4.1
1 to 2 Years	3.8

Bain & Company Product Quality Score by Gender

Male customers rated Bain & Company's Product Quality score 0.3 stars higher than Female customers.

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Male

4.4/5

Female

4.1/5

Bain & Company Product Quality Score by Ethnicity

Bain & Company's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 4.1	Other	4.1

Bain & Company Product Quality Score by Age

Bain & Company's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.7	26-30	4.7

Bain & Company Product Quality Score by Usage

Bain & Company's Product Quality score was rated the highest by customers who have used Bain & Company's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	3.8
2 to 5 Years	4.1
5 to 10 Years	4.6

Bain & Company Product Quality Score by Industry

Bain & Company's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	4.4
Banking and Financial Services	5

Bain & Company Product Quality vs. Competitors

Compared to its competitors, Bain & Company's Product Quality score is rated right above IBM.

COMPANY		Product Quality Score
	Bain & Company	4.3/5
	IBM	3.8/5

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Bain & Company Pricing

Bain & Company ROI & Value For Money

3.9/5

Bain & Company has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Bain & Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Bain & Company.

Quick Insights into Bain & Company ROI

Bain & Company's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.

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Ranked Bain & Company ROI the Highest

Banking and Financial Services	4.8
18-25	4.7
Other	4.6

Ranked Bain & Company ROI the Lowest

Female	4.2
Tech	3.9
1 to 2 Years	3.3

Bain & Company ROI Score by Gender

Male customers rated Bain & Company's ROI score 0.1 stars higher than Female customers.

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Male

4.3/5

Female

4.2/5

Bain & Company ROI Score by Ethnicity

Bain & Company's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.6	Other	4.6

Bain & Company ROI Score by Age

Bain & Company's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.7	18-25	4.7
26-30 4.4	26-30	4.4

Bain & Company ROI Score by Usage

Bain & Company's ROI score was rated the highest by customers who have used Bain & Company's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	3.3
2 to 5 Years	4.4
5 to 10 Years	4.3

Bain & Company ROI Score by Industry

Bain & Company's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.9
Banking and Financial Services	4.8

Bain & Company Pricing vs. Competitors

Compared to its competitors, Bain & Company's ROI score is rated right above IBM.

COMPANY		Pricing Score
	Bain & Company	3.9/5
	IBM	3.8/5

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Bain & Company Customer Satisfaction (CSAT)

Bain & Company Customer Satisfaction (CSAT) Score

82 / 100

Bain & Company has an overall Customer Satisfaction score of 82 rated by its users and customers.

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Very Satisfied	42%
Satisfied	40%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	2%
Very Dissatisfied	8%

Very Satisfied

42%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Bain & Company Customer Satisfaction

Bain & Company's Customer Satisfaction score was rated highest by customers who have used Bain & Company's products/services for 5 to 10 Years, and rated lowest by Female customers.

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Ranked Bain & Company Customer Satisfaction the Highest

5 to 10 Years	100%
Banking and Financial Services	100%
Male	100%

Ranked Bain & Company Customer Satisfaction the Lowest

2 to 5 Years	67%
Other	67%
Female	63%

Bain & Company Customer Satisfaction Score by Gender

Male customers rated Bain & Company's Customer Satisfaction score 37 points higher than Female customers.

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100 / 100

Male

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

63 / 100

Female

	Very Satisfied	25%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	11%
	Very Dissatisfied	13%

Bain & Company Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
78%
Other
67%

CSAT according to Asian or Pacific Islander

Bain & Company's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.

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78 / 100

Very Satisfied	56%
Satisfied	22%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

56%

Satisfied

22%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

11%

CSAT according to Other

Bain & Company's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

Bain & Company Customer Satisfaction Score by Age

Bain & Company's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

80%

26-30

86%

Bain & Company Customer Satisfaction Score by Usage

Bain & Company's Customer Satisfaction score was rated the highest by customers who have used Bain & Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	83
1 to 2 Years	67
2 to 5 Years	67
5 to 10 Years	100

Bain & Company Customer Satisfaction Score by Industry

Bain & Company's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	75
Banking and Financial Services	100

Bain & Company Customer Satisfaction vs. Competitors

Compared to its competitors, Bain & Company's Customer Satisfaction score is rated right above IBM.

COMPANY		Customer Satisfaction (CSAT) Score
	Bain & Company	82%
	IBM	76%

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Bain & Company Customer Service

4.1/5

Bain & Company has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Bain & Company's Customer Service

Address

131 Dartmouth Street, Boston, MA 02116

Website

http://www.bain.com

Phone Number

1(617) 572-2000

Bain & Company's Social Links

Quick Insights into Bain & Company Customer Service

Bain & Company's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Bain & Company's products/services for 1 to 2 Years.

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Ranked Bain & Company Customer Service the Highest

Banking and Financial Services	5
18-25	4.6
Other	4.6

Ranked Bain & Company Customer Service the Lowest

Female	4.2
Tech	4
1 to 2 Years	3.3

Bain & Company Customer Service Score by Gender

Male customers rated Bain & Company's Customer Service score 0.2 stars higher than Female customers.

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Male

4.4/5

Female

4.2/5

Bain & Company Customer Service Score by Ethnicity

Bain & Company's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.6	Other	4.6

Bain & Company Customer Service Score by Age

Bain & Company's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 4.5	26-30	4.5

Bain & Company Customer Service Score by Usage

Bain & Company's Customer Service score was rated the highest by customers who have used Bain & Company's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	3.3
2 to 5 Years	4.5
5 to 10 Years	4.3

Bain & Company Customer Service Score by Industry

Bain & Company's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	4
Banking and Financial Services	5

Bain & Company Customer Service vs. Competitors

Compared to its competitors, Bain & Company's Customer Service score is rated right above IBM.

COMPANY		Customer Service Score
	Bain & Company	4.1/5
	IBM	3.9/5

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Bain & Company as an Employer

4.7/5

Bain & Company has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Bain & Company

Manny Maceda

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bain & Company scored a 15 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Bain & Company would recommend the brand to a friend. ENPS measures how likely Bain & Company employees would recommend working at Bain & Company to a friend.

Net Promoter Score

NPS Score

47%	Promoters
21%	Passive
32%	Detractors

Employee Net Promoter Score

eNPS Score

69%	Promoters
17%	Passive
14%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail