Birdeye Employee Reviews | Comparably
Birdeye Claimed Company
Birdeye is the #1 AI platform for Hyperlocal Marketing®, purpose-built for multi-location brands. Over 150,000 businesses rely on Birdeye’s intelligent AI agents to run marketing and drive business outcomes. Birdeye helps multi-location brands enhance online reputation, engage customers across social, search, and web, and gain real-time insights into consumers and competitors — all to boost leads & increase foot traffic, reduce costs, and grow revenue. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at https://birdeye.com/aboutus/. read more
EMPLOYEE
PARTICIPANTS
180
TOTAL
RATINGS
2771
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Birdeye Employee Reviews

Out of 421 Birdeye employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Birdeye improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Birdeye compared to all other departments at the company. The Design team offered the most constructive feedback, with 9% of that department's reviews constructive in nature.

What do you like best about the leadership team?

Leadership Reviews

Very open and transparent to the entire company

They are personable and easy to talk to.

Support, training, and willingness to get in the trenches with us. Family-like atmosphere.

Great support all around from the whole team!

The companywide connect. Transparent sharing of the company's vision.

Review from Customer Success Dept

What does the leadership team need to get better at?

Leadership Reviews

Being realistic. Better organization and communication. Everything isn't just FUN and GAMES. Doing the difficult things instead of letting some lower person doing it to save face.

Strategy & communication. Also rhink about how you can inspire people.

They are doing great. We have amazing leaders at Birdeye.

Review from Sales Dept

The leadership is good, no complaints

Review from Customer Success Dept

Customer Success Org does not effective leaders, not a great place for CS to grow or enjoy.

Review from Customer Support Dept

What is the best part about your compensation package?

Compensation Reviews

We have free medical insurance.

the pay is always the best and unlimited pto

Very fair pay with uncapped commission. Unlimited PTO, emphasis on family first.

Love company paid benefits and they're great

Employer paid medical benefits that are top notch

Review from HR Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

better pay. Better allowance for home office needs. More than $40 for just wifi use.

I don't have stock equity yet.

Review from Marketing Dept

I don't necessarily feel undervalued, but the company did not meet my minimum salary requirement range and offered me a smaller amount.

Review from Design Dept

Although I appreciate the opportunities Birdeye has given me, I would have liked to see more competitive compensation when it comes to salary. Additionally, I would like to company to more pro-actively engage in discussions when it comes to upward career mobility.

What are some of the best things about your team?

Team Reviews

We support each other, help each other and strive to be the best not just individually but together as a team.

My team is very focused and direct, which is helpful in understanding where we have common issues and where we can help one another.

My team is collaborative, which fits my strengths as a worker. Everyone is willing to help/contribute however they can.

Review from Marketing Dept

We have a small but mighty team, and all work together to help one another out. I've always felt supported.

Review from Marketing Dept

The team mentality has been awesome. There's always someone to help or cheer you on.

Review from Sales Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

communication. Less messing around gossiping on DMs and groups.

Stop gossiping, do work that matters

coworkers work well together! no complaints here. love my team

Review from Sales Dept

Love my team. great group of people who work together!

Review from Sales Dept

my coworkers are amazing. no complaints!

Review from Sales Dept

What is most positive about the culture and environment at your company?

Environment Reviews

A positive workplace culture improves teamwork, raises the morale, increases productivity and efficiency, and enhances retention of the workforce.

Everyone is permitted to be their own self while working with others. This helps feel connected while working remotely.

Review from Marketing Dept

Team mentality along with a very transparent leadership keeps us together.

Review from HR Dept

Everyone motivates each other. There's healthy competition and support around every corner.

Review from Sales Dept

inclusivity with all generes of humans

What needs to change to make the company culture better?

Environment Reviews

Listening to people who have knowledge instead instead of just inserting an uneducated managerial decision. To stop blaming others with the lack of organization and planning falls though from poor leadership.

Communication, better benefits, inspire people

I would say they could do more company events but covid stopped a lot of that, but we do virtual stuff

Review from Sales Dept

the culture is great and they have done a lot recently to improve the culture

Review from Sales Dept

more events but covid has impacted that

Review from Sales Dept

What did you like most about the interview process?

Interviews Reviews

Fast and to the point

Everyone was down to earth, and made me feel comfortable. Thoroughly explained the role and expectations.

I liked they asked me to come ready for an open discussion where I could present my plan for taking over the dept.

Review from HR Dept

everything was pretty timely and communication was well thought out.

felt comfortable and not intimidating

What would you improve about your company's interview process?

Interviews Reviews

Offer More transparency to your candidates about what is really goong on

What makes you most happy at work?

Outlook Reviews

Happy customers, exciting new projects to work on

Working remotely and getting things done efficiently....which rarely ever happens.

my manager is the best and my role is something i enjoy

Selling Birdeye into new accounts and watching those accounts grow!

Telling new people about Birdeye. We have such an amazing platform.

Review from Sales Dept

What's going wrong and how can it be improved?

Outlook Reviews

nothing is going "wrong" they are doing all they can to make it great place to work

Review from Sales Dept

nothing is going wrong. it's a great place

Review from Sales Dept

What do you like best about your company?

Outlook Reviews

very pleasant workplace with lot of things to learn and do every day, never bored

Review from Sales Dept

it's a great place to work because they care about your growth and success and happiness

Review from Sales Dept

the people and pay and culture

Review from Sales Dept

What would you most like to see improved at your company?

Outlook Reviews

i would like to see them hire people faster so we could get more balance

Review from Sales Dept

would like to see the culture stay the same even as we grow

Review from Sales Dept
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