Black Bear Diner Employee Reviews
Out of 181 Black Bear Diner employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping Black Bear Diner improve their work culture. The Operations team, with 92% positive reviews, reports the best experience at Black Bear Diner compared to all other departments at the company. The Product team offered the most constructive feedback, with 73% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
It's is a pleasant experience and I do enjoy the people that work with me there
Review from Operations Dept
What do you like best about the leadership team?
Those in leadership positions are incredibly knowledgable and capable at handling their teams.
Review from Operations Dept
Im an asst GM , my staff is the absolute best
There are very polite and are very caring and respectful
Review from Operations Dept
he is fine but bad training prosedures
I haven't met the entire leadership team yet
What does the leadership team need to get better at?
Correctly identifying issues with people and their jobs
I have been here for 1 year and in that time I have seen corporate here once. That should tell you how much they care...
Understand what the meaning of leadership is
Treat employees with respect and not be passive aggressive.
I would wish that our managment team would let the hard working servers.. who put in the hours during the week, not only get get good tables on the weekends but get treated as such on the weekends. During the weekends our managers/ supervisors allow their own family to get better treatment.
Review from Customer Success Dept
What is the best part about your compensation package?
It is paid sick days
Review from Operations Dept
Everything in the package is good
i dont know they dont talk about it yet
Employee discount is the best part
Good fun love its so much
Why do you feel undervalued and what would make you feel better about your compensation?
Hours are cut so manegment can keep their bonuses
I feel undervalued as a line cook at Black Bear Diner due to low pay and inconsistent communication from management. Despite a year of dedication, my compensation doesn't match the job's demands. To improve my satisfaction, a fair pay increase that recognizes my commitment is essential.
Servers duting the week are mistreated because out management team would prefer to hire their own family , secure their hours and mistreat the other workers who are not family.
Review from Customer Success Dept
I've been here longer than most and am cross trained and make less than new hires
Due to my language barrier everyone at work takes advantage of me. Mentally I cant handle working at the black bear located in modesto. I need someone to support me and listen to my side.
Review from Product Dept
What are some of the best things about your team?
They are dedicated to work.
Review from Operations Dept
The teamwork is satisfactory, and helpful.
Friendly (normally) welcoming and helpful
Some of them have team work mentality
They want to succeed and secure the success of the location. Whether it gets busy or its slow we are all trying our hardest.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
working together as a team to get through that day
Cooks and management need to be respectful to others.
We have never had a meeting
Better trained customers relations and crew relationships
Review from Operations Dept
Better communication and more respect for one another.
What is most positive about the culture and environment at your company?
Those that are actually there with the pride for what they do, make it postive
Review from Operations Dept
The staff is mostly respectful to others, and the guest.
The staff. They were all great.
Review from Customer Support Dept
Servers are friendly and some of the prep cooks are nice.
Our guest and coworkers are the only positive thing about our environment
What needs to change to make the company culture better?
Empathize with others who leave so much indifference.
Empathy, and working together as a team to get everything done ...at the end of the day a restaurant is only as good as it's employees ...
Better group of people that actually care
This black bear diner needs new management.
The managers need to put in their place
Review from Customer Support Dept
What did you like most about the interview process?
It was comfortable and we were able to answer all questions from eachother with no issue.
Review from Operations Dept
I got a job right then
It was quick and i was ready to go
It went smooth without any delays very pleasant and respectful
Review from Operations Dept
they got me in fast to work
What would you improve about your company's interview process?
To be courteous to the potential employee for hire, and honest in communication with them.
They have to be kinder and know how to listen to the interviewee, they only hire people from their own place of origin.
Not being bias based on race, gender, or enthisity
New Management would make everything a lot better. Fire the managers we have and get actual managers that want to do their job and want to work.
Lousy as ever they don't care
What makes you most happy at work?
Over all My guest whom are patient
When I am not have to do someone elses part when they are acrually on the line and just standing there
Review from Operations Dept
Have good communication and let us work as a team.
Interacting with customers meeting new people
A handful of my coworkers
What's going wrong and how can it be improved?
I've been told by many regulars that they never see a manager on duty. They can tell that we are stressed out because of our management team. The service themselves are not happy, terrified and disappointed every time in our schedule.
The only way i see change is to clean house from management down
When your sales are low you send people home. The people that came in for a full-time position that actually had responsibilities need to know they have a job. Is the reason why we don't get the hours because of sales is so a manager gets a bonus? Keeping employment low?
Review from Sales Dept
Everything. The manager is disrespectful and doesn't listen to his workers
Do something with the cooks please they ate harrssing workers. Mentally giving me distress and anxiety everyday i work. Managers wont help me because that cook is family to the manager. Please
Review from Product Dept
What would you most like to see improved at your company?
Nothing we are right on the right track