Black Bear Diner Employee Reviews
Out of 210 Black Bear Diner employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping Black Bear Diner improve their work culture. The Operations team, with 87% positive reviews, reports the best experience at Black Bear Diner compared to all other departments at the company. The Product team offered the most constructive feedback, with 73% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Professionalism, communication, maturity, playing favorites, and supporting evening servers
Review from Operations Dept · Posted a month ago
Taking care of employee comcerns, better communication, and getting rodnof employees who break company rules
Understanding that we are human and are exhauster
Review from Sales Dept
there is no communication what so ever .the store is not open by a mgr. but by an employee . we dont get our time adjusted for the lateness
Correctly identifying issues with people and their jobs
Why do you feel undervalued and what would make you feel better about your compensation?
Discrimination, poor management, underpaid, understaffed, poor hours, picking and choosing what to follow from the employee handbook
Review from Sales Dept
Hours are cut so manegment can keep their bonuses
I feel undervalued as a line cook at Black Bear Diner due to low pay and inconsistent communication from management. Despite a year of dedication, my compensation doesn't match the job's demands. To improve my satisfaction, a fair pay increase that recognizes my commitment is essential.
Servers duting the week are mistreated because out management team would prefer to hire their own family , secure their hours and mistreat the other workers who are not family.
Review from Customer Success Dept
I've been here longer than most and am cross trained and make less than new hires
What do your coworkers need to improve and how could you work together better?
working together as a team to get through that day
Cooks and management need to be respectful to others.
We have never had a meeting
Better trained customers relations and crew relationships
Review from Operations Dept
Better communication and more respect for one another.
What needs to change to make the company culture better?
Empathize with others who leave so much indifference.
Empathy, and working together as a team to get everything done ...at the end of the day a restaurant is only as good as it's employees ...
Better group of people that actually care
This black bear diner needs new management.
The managers need to put in their place
Review from Customer Support Dept
What would you improve about your company's interview process?
Actually continue woth the hiring process our gm will put off interviews
Review from Sales Dept
To be courteous to the potential employee for hire, and honest in communication with them.
They have to be kinder and know how to listen to the interviewee, they only hire people from their own place of origin.
Not being bias based on race, gender, or enthisity
New Management would make everything a lot better. Fire the managers we have and get actual managers that want to do their job and want to work.
What's going wrong and how can it be improved?
COMMUNICATION IS KEY !!!!! Raises would be nice. so that we don't loose any more employees. less yelling
I've been told by many regulars that they never see a manager on duty. They can tell that we are stressed out because of our management team. The service themselves are not happy, terrified and disappointed every time in our schedule.
The only way i see change is to clean house from management down
When your sales are low you send people home. The people that came in for a full-time position that actually had responsibilities need to know they have a job. Is the reason why we don't get the hours because of sales is so a manager gets a bonus? Keeping employment low?
Review from Sales Dept
Everything. The manager is disrespectful and doesn't listen to his workers
What would you most like to see improved at your company?
Nothing we are right on the right track