Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Employee Reviews
Out of 181 Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC employee reviews, 79% were positive. The remaining 21% were constructive reviews with the goal of helping Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC improve their work culture. The Customer Support team, with 78% positive reviews, reports the best experience at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC compared to all other departments at the company. The Operations team offered the most constructive feedback, with 26% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being honest and going to bat for better pay,bonuses and benefits.
Measurable metrics on reviews and promotions
Soft skills, ability to communicate
THe leadership team is full of nepotism and cronyism.People most qualified for job are not promoted. Poor leaders create a poor work environemnt
Review from Customer Support Dept
Priorities and communication of them
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
A willingness by upper management to take some pay reductions and spread the pay more equitable throughout HCSC. This includes COLA for inflation in addition to more generous performance reviews and fairer bonuses to recognize hard work.
Very low raises 2-3% per annum
Manager even knows I get underpaid, company feels as if it's becoming more antiquated, rather than progressive.
pay grades were revamped a couple of years ago to be more competitive with market however no adjustments were made to align existing employee salaries closer to market salaries
They do not care about employees health but company policy
Review from Admin Dept
What do your coworkers need to improve and how could you work together better?
Quit working thier own bidnesses while "working" from home
The cliques that are formed contribute to a high school environment.
Review from Customer Support Dept
Not everyone has to be a part of the meeting. Clarify objectives up front, keep the meeting focused. Be rewarded for not attending meetings that don’t have clear objectives.
Review from Operations Dept
Keeping up with their work and not slacking off
Review from Operations Dept
What needs to change to make the company culture better?
Eliminate the cronyism that exists .
Review from Customer Support Dept
More communication between management and employees
Review from Customer Support Dept
Always positive and completely work to a common goal.
Review from Customer Support Dept
Don’t force people to come into work to look at you being an executive
Review from Operations Dept
What would you improve about your company's interview process?
It took 7 months and 3 interviews for me to land this position. I am sure it is very competitive, but if I have the qualities 7 months later then I had them at the initial interview. Timing is everything and most people do not have 7 months to wait around for an eventual offer!
Review from Operations Dept
Face to face and meet people I work with
Review from Admin Dept
What's going wrong and how can it be improved?
less stress and more time off phone
Review from Admin Dept
Morale is very bad, supervision is poor.
Review from Customer Support Dept
More money more overtime to work
Review from Admin Dept
At times I feel like I can’t get real work done that would actually help productivity and reduce waste because that work is never a priority.
Review from Operations Dept
Work is boring and needs some kind of excitement, maybe team building exercises
Review from Customer Support Dept