-22
NPS
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BMO Harris Bank
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About BMO Harris Bank's Brand
Established in 1882 as Harris Bank, and owned by BMO Financial Group (TSX, NYSE: BMO) since 1984, BMO Harris Bank has grown to become one Among its major competitors, BMO Harris Bank is ranked in 3rd place for NPS while Bank of America is 1st, and U.S. Bank is 2nd.Their current market cap is $51.94B
Brand at a Glance
78%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
BMO Harris Bank Ranking
- #3 / 4 of its competitors
BMO Harris Bank NPS
BMO Harris Bank's Net Promoter Score (NPS) is a -22 with 35% Promoters, 8% Passives, and 57% Detractors. Net Promoter Score tracks whether BMO Harris Bank's customers would recommend using the product based on a scale of -100 to 100.
BMO Harris Bank Overall NPS
| 35% | Promoters |
|---|---|
| 8% | Passives |
| 57% | Detractors |
BMO Harris Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -18 | Aug 2024 | -18 |
Oct 2024 -18 | Oct 2024 | -18 |
Nov 2024 -18 | Nov 2024 | -18 |
Dec 2024 -20 | Dec 2024 | -20 |
Feb 2025 -19 | Feb 2025 | -19 |
Apr 2025 -19 | Apr 2025 | -19 |
May 2025 -19 | May 2025 | -19 |
Jun 2025 -19 | Jun 2025 | -19 |
Aug 2025 -22 | Aug 2025 | -22 |
Sep 2025 -22 | Sep 2025 | -22 |
Oct 2025 -22 | Oct 2025 | -22 |
Nov 2025 -22 | Nov 2025 | -22 |
How Other Brands Compare
BMO Harris Bank is ranked third for NPS among its competitors. Bank of America and U.S. Bank come in first and second, with KeyCorp coming in at #4. Among those competitors, it is the third most valued company behind Bank of America.
BMO Harris Bank |  Bank of America |  U.S. Bank |  KeyCorp | |
| Global Ranking | #- | #152 | #- | #- |
| NPS | -22 | 2 | -8 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $51.94B | $298.80B | $83.89B | $9.99B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BMO Harris Bank NPS by Gender
Female customers rated BMO Harris Bank's NPS 16 points higher than Male customers.
Male
-48
BMO Harris Bank's NPS was rated -48 by Male customers on Comparably.
20%
Promoters
12%
Passives
68%
Detractors
Female
-32
BMO Harris Bank's NPS was rated -32 by Female customers on Comparably.
33%
Promoters
2%
Passives
65%
Detractors
BMO Harris Bank NPS by Ethnicity
BMO Harris Bank's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -49 | Caucasian | -49 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -40 | African American/Black | -40 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other -58 | Other | -58 |
BMO Harris Bank NPS by Age
BMO Harris Bank's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
BMO Harris Bank NPS by Usage
BMO Harris Bank's NPS was rated the highest by customers who have used BMO Harris Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -39 | Less than 1 Year | -39 |
1 to 2 Years -83 | 1 to 2 Years | -83 |
2 to 5 Years -14 | 2 to 5 Years | -14 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -41 | Over 10 Years | -41 |
BMO Harris Bank NPS vs. Competitors
Compared to its competitors, BMO Harris Bank's NPS is rated right below U.S. Bank.
| COMPANY | NPS Score | |
|---|---|---|
| Bank of America | 2 |
| KeyCorp | N/A |
| U.S. Bank | -8 |
| BMO Harris Bank | -22 |
BMO Harris Bank Customer Reviews
Out of the 17 BMO Harris Bank customer reviews 5 were positive and 12 were constructive. BMO Harris Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BMO Harris Bank Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of BMO Harris Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BMO Harris Bank Customer Loyalty Score by Gender
Female customers rated BMO Harris Bank's Customer Loyalty score 4% higher than Male customers.
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Male
78%
Yes
Female
82%
Yes
BMO Harris Bank Customer Loyalty Score by Ethnicity
BMO Harris Bank's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BMO Harris Bank.
76
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
81
out of 100
Other
BMO Harris Bank Customer Loyalty Score by Age
BMO Harris Bank's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
36-40 82% | 36-40 | 82% |
41-45 50% | 41-45 | 50% |
46-50 100% | 46-50 | 100% |
51-55 67% | 51-55 | 67% |
56-60 82% | 56-60 | 82% |
61-65 78% | 61-65 | 78% |
66+ 81% | 66+ | 81% |
BMO Harris Bank Customer Loyalty Score by Usage
BMO Harris Bank's Customer Loyalty score was rated the highest by customers who have used BMO Harris Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BMO Harris Bank Customer Loyalty Score by Industry
BMO Harris Bank's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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BMO Harris Bank Customer Loyalty vs. Competitors
Compared to its competitors, BMO Harris Bank's Customer Loyalty score is rated right above KeyCorp, and is preceded by U.S. Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bank of America | 80% |
| U.S. Bank | 78% |
| BMO Harris Bank | 78% |
| KeyCorp | N/A |
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BMO Harris Bank Product Quality
2.5/5
BMO Harris Bank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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BMO Harris Bank Product Information
BMO Harris Bank’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BMO Harris Bank's product the highest. Reviewers from the Banking and Financial Services industry rated BMO Harris Bank the lowest at 1.5.
- Website
- http://www.bmoharris.com/us
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into BMO Harris Bank Product Quality
BMO Harris Bank's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked BMO Harris Bank Product Quality the Highest
Ranked BMO Harris Bank Product Quality the Lowest
BMO Harris Bank Product Quality Score by Gender
Female customers rated BMO Harris Bank's Product Quality score 0.3 stars higher than Male customers.
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Male
2/5
Female
2.3/5
BMO Harris Bank Product Quality Score by Ethnicity
BMO Harris Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BMO Harris Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.9 | Other | 1.9 |
BMO Harris Bank Product Quality Score by Age
BMO Harris Bank's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 4.5 | 31-35 | 4.5 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.7 | 46-50 | 3.7 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
BMO Harris Bank Product Quality Score by Usage
BMO Harris Bank's Product Quality score was rated the highest by customers who have used BMO Harris Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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BMO Harris Bank Product Quality Score by Industry
BMO Harris Bank's Product Quality score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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BMO Harris Bank Product Quality vs. Competitors
Compared to its competitors, BMO Harris Bank's Product Quality score is rated right above KeyCorp, and is preceded by U.S. Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bank of America | 3.5/5 |
| U.S. Bank | 2.8/5 |
| BMO Harris Bank | 2.5/5 |
| KeyCorp | N/A |
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BMO Harris Bank Pricing
BMO Harris Bank ROI & Value For Money
2.5/5
BMO Harris Bank has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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BMO Harris Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from BMO Harris Bank.
Quick Insights into BMO Harris Bank ROI
BMO Harris Bank's ROI score was rated highest by customers ages 31-35, and rated lowest by Hispanic or Latino customers.
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Ranked BMO Harris Bank ROI the Highest
Ranked BMO Harris Bank ROI the Lowest
BMO Harris Bank ROI Score by Gender
Female customers rated BMO Harris Bank's ROI score 0.4 stars higher than Male customers.
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Male
2/5
Female
2.4/5
BMO Harris Bank ROI Score by Ethnicity
BMO Harris Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 1.9 | Other | 1.9 |
BMO Harris Bank ROI Score by Age
BMO Harris Bank's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BMO Harris Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4.7 | 31-35 | 4.7 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
BMO Harris Bank ROI Score by Usage
BMO Harris Bank's ROI score was rated the highest by customers who have used BMO Harris Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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BMO Harris Bank ROI Score by Industry
BMO Harris Bank's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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BMO Harris Bank Pricing vs. Competitors
Compared to its competitors, BMO Harris Bank's ROI score is rated right above KeyCorp, and is preceded by U.S. Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| Bank of America | 3.3/5 |
| U.S. Bank | 2.8/5 |
| BMO Harris Bank | 2.5/5 |
| KeyCorp | N/A |
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BMO Harris Bank Customer Satisfaction (CSAT)
BMO Harris Bank Customer Satisfaction (CSAT) Score
35 / 100
BMO Harris Bank has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
9%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
9%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BMO Harris Bank Customer Satisfaction
BMO Harris Bank's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Hispanic or Latino customers.
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Ranked BMO Harris Bank Customer Satisfaction the Highest
Ranked BMO Harris Bank Customer Satisfaction the Lowest
BMO Harris Bank Customer Satisfaction Score by Gender
Male customers rated BMO Harris Bank's Customer Satisfaction score 1 points higher than Female customers.
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29 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 16% | |
Very Dissatisfied | 50% |
28 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 10% | |
Very Dissatisfied | 54% |
BMO Harris Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BMO Harris Bank's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
20%
Satisfied
2%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
58%
CSAT according to Hispanic or Latino
BMO Harris Bank's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
BMO Harris Bank's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
30%
CSAT according to Asian or Pacific Islander
BMO Harris Bank's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
BMO Harris Bank's Customer Satisfaction (CSAT) score was rated 21% according to Other users and customers.
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21 / 100
Very Satisfied
21%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
58%
BMO Harris Bank Customer Satisfaction Score by Age
BMO Harris Bank's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 11% | |||||||||||||||
| 46-50 | 71% | |||||||||||||||
| 51-55 | 30% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 12% |
BMO Harris Bank Customer Satisfaction Score by Usage
BMO Harris Bank's Customer Satisfaction score was rated the highest by customers who have used BMO Harris Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BMO Harris Bank Customer Satisfaction Score by Industry
BMO Harris Bank's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.
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{
"title": "BMO Harris Bank Customer Satisfaction Score by Industry",
"text": "BMO Harris Bank's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.",
"bars": [
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"groupId": 104,
"score": 40,
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}BMO Harris Bank Customer Satisfaction vs. Competitors
Compared to its competitors, BMO Harris Bank's Customer Satisfaction score is rated right above KeyCorp, and is preceded by U.S. Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bank of America | 70% |
| U.S. Bank | 51% |
| BMO Harris Bank | 36% |
| KeyCorp | 0% |
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BMO Harris Bank Customer Service
2.4/5
BMO Harris Bank has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About BMO Harris Bank's Customer Service
Address
Chicago, IL 60603
Website
http://www.bmoharris.com/us
Phone Number
(888) 340-2265
BMO Harris Bank's Social Links
Quick Insights into BMO Harris Bank Customer Service
BMO Harris Bank's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked BMO Harris Bank Customer Service the Highest
Ranked BMO Harris Bank Customer Service the Lowest
BMO Harris Bank Customer Service Score by Gender
Female customers rated BMO Harris Bank's Customer Service score 0.4 stars higher than Male customers.
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Male
1.8/5
Female
2.2/5
BMO Harris Bank Customer Service Score by Ethnicity
BMO Harris Bank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BMO Harris Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 1.7 | Other | 1.7 |
BMO Harris Bank Customer Service Score by Age
BMO Harris Bank's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 4.7 | 31-35 | 4.7 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.7 | 46-50 | 3.7 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
BMO Harris Bank Customer Service Score by Usage
BMO Harris Bank's Customer Service score was rated the highest by customers who have used BMO Harris Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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BMO Harris Bank Customer Service Score by Industry
BMO Harris Bank's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
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BMO Harris Bank Customer Service vs. Competitors
Compared to its competitors, BMO Harris Bank's Customer Service score is rated right above KeyCorp, and is preceded by U.S. Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bank of America | 3.4/5 |
| U.S. Bank | 2.9/5 |
| BMO Harris Bank | 2.4/5 |
| KeyCorp | N/A |
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BMO Harris Bank as an Employer
3.5/5
BMO Harris Bank has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
BMO Harris Bank scored a -22 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of BMO Harris Bank would recommend the brand to a friend. ENPS measures how likely BMO Harris Bank employees would recommend working at BMO Harris Bank to a friend.
Net Promoter Score
-22
NPS Score
| 35% | Promoters |
|---|---|
| 8% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 38% | Promoters |
|---|---|
| 26% | Passive |
| 36% | Detractors |
