100
NPS
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Boston Properties
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About Boston Properties' Brand
Boston Properties, Inc. is an integrated, self-administered and self-managed real estate investment trust (REIT). Among its major competitors, Boston Properties is ranked in 1st place for NPS while SL Green Realty Corp is 2nd, and CBRE is 3rd.Their current market cap is $8.61B
Boston Properties Ranking
- #1 / 4 of its competitors
Boston Properties NPS
Boston Properties's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Boston Properties's customers would recommend using the product based on a scale of -100 to 100.
Boston Properties Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Boston Properties NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
Boston Properties is ranked first for NPS among its competitors. SL Green Realty Corp and CBRE come in second and third, with Vornado Realty Trust coming in at #4. Among those competitors, it is the third most valued company behind CBRE.
Boston Properties |  CBRE |  Vornado Realty Trust |  SL Green Realty Corp | |
| Global Ranking | #- | #267 | #- | #- |
| NPS | 100 | 15 | - | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $8.61B | $24.40B | $8.79B | $1.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston Properties NPS vs. Competitors
Compared to its competitors, Boston Properties's NPS is rated right above SL Green Realty Corp.
| COMPANY | NPS Score | |
|---|---|---|
| Boston Properties | 100 |
| SL Green Realty Corp | 37 |
| CBRE | 15 |
 | Granite Properties | N/A |
| Vornado Realty Trust | N/A |
Boston Properties Customer Satisfaction (CSAT)
Boston Properties Customer Satisfaction (CSAT) Score
100 / 100
Boston Properties has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boston Properties Customer Satisfaction vs. Competitors
Compared to its competitors, Boston Properties's Customer Satisfaction score is rated right above SL Green Realty Corp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Boston Properties | 100% |
| SL Green Realty Corp | 88% |
| CBRE | 67% |
| Granite Properties | 0% |
| Vornado Realty Trust | 0% |
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Boston Properties as an Employer
4.1/5
Boston Properties has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Boston Properties scored a 100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Properties would recommend the brand to a friend. ENPS measures how likely Boston Properties employees would recommend working at Boston Properties to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
