Bottomline FAQs

Bottomline - Invoice Automation is a business application built on Bottomline's powerful document process automation platform, combined with Dynamics 365 - Finance and Operations. It includes a hosted capture portal for invoice ingestion and automation, immersive process integration with Dynamics 365 - Finance and Operations. In addition it can be easily combined with offerings such as Paymode-X for end to end payables management.

The Bottomline Invoice Automation solution is comprised of these primary functions:

Invoice document capture, including machine learning and artificial intelligence features.

Flexible and automated G/L coding and approval of expense invoices.

Support for purchase order invoice matching.

End to end process auditing, analytics and reporting.

Systemic process governance and controls.

Implicit to these functions is robust integration with the ERP. As mentioned above, normative APfunctions remain within your AP users familiar Dynamics 365 - Finance and Operations experience while external interaction employs globally-familiar experiences like email and web.

Bottomline - Invoice Automation is a business application built on Bottomline'spowerful document process automation platform, combined with Dynamics 365 - Finance and Operations. It includes a hosted capture portal for invoice ingestion and automation, immersive process integration with Dynamics 365 - Finance and Operations. In addition it can be easily combined with offerings such as Paymode-X for end to end payables management.

The Bottomline Invoice Automation solution is comprised of these primary functions:

Invoice document capture, including machine learning and artificial intelligence features.

Flexible and automated G/L coding and approval of expense invoices.

Support for purchase order invoice matching.

End to end process auditing, analytics and reporting.

Systemic process governance and controls.

Implicit to these functions is robust integration with the ERP. As mentioned above, normative APfunctions remain within your AP users familiar Dynamics 365 - Finance and Operations experience while external interaction employs globally-familiar experiences like email and web.

Bottomline - Invoice Automation is a business application built on Bottomline Technologies powerful document process automation platform, combined with Dynamics 365 - Finance and Operations. It includes a hosted capture portal for invoice ingestion and automation, immersive process integration with Dynamics 365 - Finance and Operations. In addition it can be easily combined with offerings such as Paymode-X for end to end payables management.

The Bottomline Invoice Automation solution is comprised of these primary functions:

Invoice document capture, including machine learning and artificial intelligence features.

Flexible and automated G/L coding and approval of expense invoices.

Support for purchase order invoice matching.

End to end process auditing, analytics and reporting.

Systemic process governance and controls.

Implicit to these functions is robust integration with the ERP. As mentioned above, normative APfunctions remain within your AP users familiar Dynamics 365 - Finance and Operations experience while external interaction employs globally-familiar experiences like email and web.

The requirement for a strong password within PTX Payments are:

8 Characters Minimum

1 Lowercase Character

1 Uppercase Character

1 Number

Locked Accounts

Users are allowed a maximum of three strikes on entering a wrong password; after this, the account is locked-out and must be reset by a system administrator.

Please be aware that you have 72 hours to set up your new password from the time the reset email was sent. After this, youll need to request a new password reset.

Letters that are ready to be emailed out can be stopped by doing the following:

1. Go into collections tab and click 'Correspondence'.

2. Browse the letters in the main screen to find the one you wish to stop.

3. Once found click on the down arrow next to the subject and click 'Suppress Sending"

4.The status will then change to Held.

5. If you wanted to permanently remove the correspondence then you can choose the delete option from the drop down menu but please be mindful that this will remove all trace of the correspondence and you may need it at a later date as evidence if confronted with a liability claim.

To utilise thePTX OTP Authenticator app as part of Multifactor Authentication, the Bottomline app will need to be downloaded and installed on a Smartphone. The PTX App provides a one-time code to give you additional security when logging in to PTX, alongside your username and password.

To configure the App please follow the steps below.

Please install the app first. The app name is PTX and can be found in the Google Play Store or iOS Store (search for PTX Bottomline).

How to Install the PTX App

On your mobile device navigate to the Google Play Store (If using an android phone) or iOS Store (if using an Apple iPhone)

Search the store for "PTX Bottomline"

The App should come up in your list as "PT-X" created by "Bottomline Technologies"

The logo will appear as follows: [email protected]

Select the App and click install

Once installed you can open the App by clicking open or by navigating through your phone menu

N.B. Please make sure you have your time and date settings on your phone set to automatic.

Having issues finding the App?

Depending on the type of device you are using, email the following link to your mobile device and click on the link to open it:

Android:

https://play.google.com/store/apps/details?id=com.bottomline.ptxapp

iPhone: https://itunes.apple.com/us/app/pt-x/id1041981602?mt=8&ign-mpt=uo%3D4

Enabling the App per user

An administrator must log-in to PTX and access the Settings tab, and select Users.

Select the User that will use the App to open the user settings page

Click on the "Two-step verification token" drop down box and as per below, select "Mobile App".

Click Save changes.

In order to enable this change to the mobile App you will need to initiate a password reset by Selecting the "Password Reset option"NOTE: This process will need to be actioned on a per user basis.

Connect the App to a User

Once the password reset has been clicked the user will receive a password reset email.

The user will need to click on the password reset link and follow the on screen prompts to enter in a new password and new security questions.

On the right hand side the below screen will be shown.

N.B .Please do not scan the bar code in this example, there will be one on the reset password email you are sent.

On your mobile device open up the PTX App and choose one of the 2 options:

Scan Barcode

If you are using the scan barcode option you will require the relevant barcode scanner App. If one is not installed you will be prompted to install one.

Click Scan Barcode (Install App if prompted)

Point your mobile device camera at the Barcode on the screen until the phone lines up with the barcode

Enter the 6 digit code that appears on your App into the relevant field on your password reset screen and click verify

Manual Entry

Click Manual Entry on the App

On the password reset screen, click the "Can't Scan the Barcode?" option

On the App enter in account username (Usually email address) into "PT-X Account" field

Enter Key displayed on the password reset screen into the app

Click Add Account

Enter the 6 digit code that appears on your App into the relevant field on your password reset screen and click verify

This will complete the registration of the App for this user. From now on, when loggingin to PTX, this user will be asked for 6 digit code, to be generated from the App.

ADDITIONAL INFORMATION:

If using a HSM for submissions on Send the one-time password will need to be entered at this time. However, please only use one code per entry (two entries required).

Each code is only valid for 30 seconds before resetting; if the code displays as red, best to wait until this has changed.

For technical assistance, please contact us:EMAIL: TEL: +44 (0) 118 925 8250

To check the forecasting, go to the collections tab, then collections forecast.

This grid is updated at quarter past the hour, every hour.

If it isn't accurate, then check again later.

There could be any number of reasons why a paymentisn'tcollected (insufficient funds, no instruction, payment collected to early, just to name a few). Please consult your 'Bacs messages' from the 'Payments' tab.

You are receiving this error because some banks do not provide both a sort code and account number for account verification - some provide only the account number. This is what the errormessage ishighlighting - there is no sort code to check, but the account number is good so the verification check has passed okay.

PTX Web Forms, part of the PTX Payments and Business Solutions Suite, is offered as a fully outsourced Direct Debit management service, or as hosted capture screens that integrate with other Direct Debit management systems. The service supports full compliance with Direct Debit scheme rules and offers upfront bank account validation and verification, both of which can help to eliminate unnecessary errors at source. Advanced automation capabilities also ensure that administration and costs are greatly reduced.

For more details on the latest version of PTX Web Forms refer to PTX Web Forms Release Notes.

The collections forecast grid is updated every hour. This grid will show you what planned collections you should be expecting for a period of up to 1 year.

Navigate to the Collections tab and then click on Collections Forecast. You can then use the filter to view payments due over the next 7 or 30 days, 6 months, or 1 year.

For a specific mandate you could navigate to the collections tab then click on mandates. Select the mandate in question and you will see Next collection will be on.

Navigate to the collections tab then click on mandates.

Use the filter option to select your chosen field, the type in a name/sort code/reference etc whichever field you have chosen to filter on. Then click on apply.

You can also sort the various columns in order by clicking on the header.

Please note: This search feature is relevant for all the grids

NOTE: We recommend that this carriedoutby somebody in your IT department who has full access to the server and is familiar with your IT infrastructure.

On the server that runs PTX Drive there will be a Windows service named Bottomline-PTX-Drive (or "Drive" as of version 2.2.0).

Launch Windows services on the server. This can be done by going to start >Search services > Right click on the program named services.

Locate the service named Bottomline-PTX-Drive (or "Drive" as of version 2.2.0) right click and click stop.

https://uk.pt-x.com

The PTX administrator can then reset the account from the Users menu found under Settings within the UI ()

Once the password reset email has been received follow the link to reset the password.

On the PTX Drive server locate the PTX Drive install folder and rename settings.xml to oldsettings.xml.

Run the file in the install folder, named ptx-drive.bat(or drive.bat as of version 2.2.0) and follow the instructions to configure the account.

Configure the settings for Drive, including the new password for the email account being used.

On successful authentication and jobs completed message, close out of this batch (DOS) window.

Go back into Window services and start the Drive service.

In line with anti-money laundering policies, exclusions and sanction screening requirements, funds cannot be sent/received to/from the following countries.

PTX International Payments does not allow payments of any currencies to the following destinations.

Burma

Malaysia

Sudan

Crimea

Nigeria

Syria

Cuba

North Korea

Venezuela

Iran

Russian Federation

Yemen

Libya

South Sudan

Support for the following countries will be made available in PTX International Payments in due course.

Belarus

Indonesia

Thailand

China

Mexico

United Arab Emirates

India

Philippines

This may be subject to change.

How do I register the Security Certificates in Gemalto?

Once you have successfully installed the Gemalto software, insert your card back into the reader. Then:

- If you get a prompt from Microsoft Windows to install certificates, click yes and they will automatically install. Once the process is complete, the light on your card reader will stop flashing and turn to solid green.

- If you are not prompted by Microsoft Windows to install the certificates, you will need to do thismanually:

1. Click the windows start button.2. Select 'all programmes'.3. 'Gemalto'4. 'Classic Client toolbox'.5. Click 'certificates'.

How do I manually install the Gemalto Certificates

6. Log into the Gemalto software using the pin number for your card.

Once you have logged in, the Register All button will become active.

Press Register all and you will then be informed that the certificates have been registered correctly. The light on the reader will now be solid green.

Please Note: In some cases, depending on the policies set by your I.T. department, you may need administrative rights to install the certificates. Your I.T. department will be able to assist you with this.

Please Also Note: Occasionally anti-virus software can cause certification issues. If, after your first PIN entry, you receive an error message informing you that the card is unable to authenticate with the Bacs Payment Services Website, then contact your I.T department for help and provide them with the following alert instruction.

I.T. Department Alert:In some cases anti-virus software can strip out one of the certificates in the smart card certificate chain.McAfee is the most common culprit for this. You can check the certificate chain in the 'Content' section of Internet Options, or via the control panel in the Gemalto toolbox. There will be a chain of three certificates if they have installed correctly. If there are only two certificates present, then you need to check the user has the rights to install the certificates as they are installed on the C: drive or you will need to alter the settings on your anti-virus to exclude the smart card software and the ensuing certificates.

If you do not have the option to register all you will need to go through a manual process to register the certificates. Please click on the link below to see the article on how to do this:

PTX Connect allows you to securely manage the creation and delivery of invoices, purchase orders, and other transactional documents. It features a real-time user interface, management tools to enable items to be prioritised and intelligence from the data to help improve decisions around transactional business documents and improve process efficiency.

For more details refer to the PTX Connect User Guide.

Transform Foundation Server document management and distribution software enables you tocreate and run projects that accept information from a variety of systems and applications, process the information, and distribute the output where and when it is required, and in the required format.

PTX Connect allows you to securely manage the creation and delivery of invoices, purchase orders, and other transactional documents. It features a real-time user interface, management tools to enable items to be prioritised and intelligence from the data to help improve decisions around transactional business documents and improve process efficiency.

Transform Foundation Server projects canbe configured, uploaded to PTX Connect andexecuted. Refer to the PTX Connect and TFS Projects User Guide for more details.

PTX Connect allows you to securely manage the creation and delivery of invoices, purchase orders, and other transactional documents. It features a real-time user interface, management tools to enable items to be prioritised and intelligence from the data to help improve decisions around transactional business documents and improve process efficiency.

For more details on the latest version of PTX Connect refer toPTX Connect Release Notes.

PTX Link is a simple, lightweight integration tool which enables connectivity and integration between the PTX Connect cloud solution and any system running PTX Link, typically operating behind a corporate firewall. The primary purpose of PTX Link is to simplify the integration of existing processes and resources into PTX Connect, minimizing the need for bespoke development.

PTX Link is a single process which runs as a Windows service. It provides the following features and capabilities:

Provides an SMTP server that can be used to email documents directly to PTX Connect from an existing Document Output Management process.

Allows raw input data to be submitted for onward processing via a watched folder or Virtual Printer.

Creates local and network printers within PTX Connect.

Manages printing from PTX Connect to local and network printers.

For more details refer to thePTX Link Configuration Guide.

You can configure your PTX Web Forms from the Client Portal.

Log in to the Client Portal as a user withAdministrator privileges.

Select Form configuration under Web forms. Payment profiles in PTX

Select the form to configure.

The Form configuration screen is displayed.

Fields

You can configure the following fields depending on the type of form:

Legal entity name - Service User Number registered name.

Contact name - contact name for vendor.

Use email verification - if selected then an email is sent to an applicant to confirm their email address before the form is submitted.

Enforce encoded requests - if selected then all form requests must be encoded. A clear (nonencoded) request will result in the form failing to load.

Enable Payment/DDM - if selected then payments and Direct Debit collections will be integrated with PTX. Note: this field is ignored if PTX integration is disabled at tenant level.

Default profile name (case-sensitive) - PTX profile name. For debit forms this must be set to a valid collection profile (see Collection profiles in PTX ). For payment forms this must be set to a valid payment profile (see ).

Phone number - phone number for vendor.

Email - email for vendor.

Enable Bank account ownership verification - if selected then all bank account verification checks will go through PTX Verify. A minimum of one Pass result needs selecting otherwise a validation error will be displayed.

Pass results - the PTX Verify checks that must pass. Choose from:

Account details not held

Account details need reviewing (Account ownership verification result review needed,the individual account and sort code results should be examined in order to decide if the verification is acceptable.)

Verified

Account details not confirmed (A link between the person and the given address was confirmed but the account details could not be confirmed as associated with the person at the given address.)

Enable redirect whitelisting - if selected then the redirect URL will be validated against the URLS in this list. If an invalid URL is specified then the form will fail to load.

Enable callback whitelisting -if selected then the callback URL will be validated against the URLs in this list. If an invalid URL is specified then the form will fail to load.

Custom CSS - used to control form styling such as fonts, colours and spacing.

Direct Debit

You can configure all of the fields for Direct Debit application forms.

Paperless / Agency Direct Debit

You can configure all of the fields for Direct Debit application forms except for the following:

Use email verification

Payment

You can configure all of the fields for the Payment forms.

Pay Direct

You can configure all of the fields for Pay Direct application forms except for the following:

Use email verification

Enable Payment/DDM

Enable Bank account ownership verification + Pass results

Credit Card

You can configure all of the fields for Credit Card application forms except for the following:

Use email verification

Enable Payment/DDM

Enable Bank account ownership verification + Pass results

To view the Admin settings:

Log in to the Client Portal.

Under Web forms, click Admin.

The Admin screen is displayed.

The Admin screen contains the following:

Name - company name assigned by Bottomline, read only.

Legal entity name - Service User Number registered name.

Shared secret - used to encrypt and encode PTX Web Forms requests for secure data transmission and tamper-proof communication. Click Reset to reset the value.

License - shows the license period for which a tenant has access to PTX Web forms. Access is only allowed if PTX Web Forms is enabled in One PTX and the license date is valid. Once the licence date has expired a tenant's access to PTX Web Formswill be disabled.Note: License settings are read-only on the Client Portal and are for information only.

Enable Payment/DDM - if selected then payments and Direct Debit collections will be integrated with PTX.

User name and Password - login details for PTX.

Enable PTX Cards - if selected then access to PTX Cards is enabled.

User name and Password - login details for PTX Cards.

Direct Debit applications data can be exported from the Client Portal.

Under Web forms, select Direct debit applications.

Click the Export icon in the top right hand corner.

Click Save.

The exported file is of type CSV and contains the following fields:

Id

ParentId0

AttemptNumber1

Created (dd/MM/yyyy )

Stage

Company

HashDate(redundant)

VerificationStatus (Passed/Failed)

BankAccountName

Title

FirstName

MiddleName

LastName

DOB (yyyy-MM-dd)

Email

Mobile

CurrentHouseNameNumber

CurrentStreet1

CurrentStreet2

CurrentTown

CurrentPostcode

CurrentCountry

PrevHouseNameNumber

PrevStreet1

PrevStreet2

PrevTown

PrevPostcode

PrevCountry

Sortcode

AccountNumber

DdDebtorReference

DdPlanReference

DdPlanAltReference

DdPlanType

DdPlanSpec1

DdPlanSpec2

DdNoOfCollections

DdRegularAmount

DdFirstAmount

DdLastAmount

DdStartDate (dd/MM/yyyy)

CurrentAddressRecomendedStatus

PrevAddressRecomendedStatus

CustomData

DdProfileName

ApplyingAsCompany(Yes/No)

CompanyName

FormName

GiftAid (Yes/No)

UID

Version

Once you are happy that the card is working correctly and your certificates are present, you can now look at the PT-X software itself. When using PT-X from your PC for the first time you will need to action the following steps:

A. Add the PT-X URL to the trusted websites in Internet Explorer:

1. Select tools (the cog in the top right hand corner of your screen). This will being up a menu.

2. Select 'Internet options'. This is second from the bottom in the list.

3. Click the 'Security' tab.

4. Press 'Trusted sites'.

5. Press the 'Sites' button and add the following URL:

Once the https://uk.pt-x.com URL has been added

6. Click 'Close'.7. Click 'OK'.

Useful TIP:If you are sending a payment through PT-X and the send button keeps reverting to the continue button, this means the PT-X URL has not been added to the trusted sites.

*******

B. Allowing pop ups for PT-X in Internet Explorer:

You may also find an issue with pop ups being blocked. This will be evident as the box to enter your smart cards pin number will not appear.

To allow the pin box to appear, please follow these steps.

1. Select tools (the cog in the top right hand corner of your screen). This will bring up a menu.

2. Select internet options, which is second from the bottom in the list and then you will see thefollowing menu.

3. Click the 'Privacy' tab.

You can now do one of two things:

- Turn off the Pop-up blocker by un-ticking the box.

- Add the PT-X URL to the exceptions list.

To add the URL to the exceptions list please follow the instructions below:

1. Click the 'Settings' button.2. Add the PT-X URL to the pop up exceptions list and click 'Add'.

Once you have successfully added the PT-X URL:3. Click 'Close'.

The list below shows the cut off times that particular payments need to completed by, in order to credit the beneficiary on time.

Terminology

0 Days (T+0, TOD, Same Day) a payment that will settle today.

1 Day (T+1, TOM, Next Day) a payment that will settle tomorrow.

2 Days (T+2) a payment that will settle in two days.

3 Days (T+3) a payment that will settle in three days.

Priority a payment sent through the SWIFT Service (Society for Worldwide Interbank Financial Telecommunications).

Regular (Local) payments sent via a domestic market to make the payment process between banks more efficient. Such schemes include ACH, Faster Payments and SEPA.

Cut-off Times Times that funds must be received and cleared in order to honour your instruction.

Payment Timelines UK time (GMT/BST)

Download a copy of the Currency Payment Timelines below(Please note:some countries may be referenced, which are currently excluded/sanctioned ):

To manually install install the CA root certificates, please follow the instructions below;

1. Go to 'Start' > 'Gemalto' > 'Classic Client' > 'Classic Client Toolbox'.

2. Within the 'Classic Client Toolbox' click 'Certificates' (a) > Enter PINcode in the top right and click 'Login' (b) > Select 'Identrus Root CA Cert' at the bottom (c) > Click 'Show details' (d).

3. Click 'Install certificate...'

4. Click 'Next' on the first wizard screen.

5. Select 'Place all certificates in the following store' (a) > Click 'Browse' (b) > Check box 'Show physical stores' (c) > Expand 'Trusted Root Certification Authorities' (d) > Click 'Local Computer' (e) and then click 'OK'

Please Note: If you are unable to see local computer as an option, it will be because you have insufficient rights to the machine to install these certificates. To correct this you will have to log into the machine as an administrator or run the application as an administrator and repeat the above steps. If you are unsure if you have the rights or how to do this please speak with your IT administrator who will be able to assist.

6. Click 'Finish' once these steps are complete.

7. Please repeat the previous steps for 'Identity CA Cert'.

We currently support SWIFT and local payments.

Terminology

0 Days (T+0, TOD, Same Day) a payment that will settle today.

1 Day (T+1, TOM, Next Day) a payment that will settle tomorrow.

2 Days (T+2) a payment that will settle in two days.

3 Days (T+3) a payment that will settle in three days.

Priority a payment sent through the SWIFT Service (Society for Worldwide Interbank Financial Telecommunications).

Regular (Local) payments sent via a domestic market to make the payment process between banks more efficient. Such schemes include ACH, Faster Payments and SEPA.

Cut-off Times Times that funds must be received and cleared in order to honour your instruction.

Payment Guides - SupportedCurrencies:

Download a copy of the Payment Guides for currencies that we support (Please note:some countries may be referenced, which are currently excluded/sanctioned ):

Log in to the Client Portal.

Under Web forms, select Paydirect applications. How do I export Pay Direct Applications data in Web Forms?

The Paydirect applications screen is displayed.

Use the cog iconto select the columns to display.

Filtering

To filter on the entries displayed:

Select the field from the drop down in the Filter box.

Click Apply.

The entries that match the criteria will be displayed.

Sorting

To sort entries:

Click on the column header.

The arrow will indicate whether you have sorted in ascending or descending order.

Viewing an Application

To view a pay direct application:

Click on View.

The application details aredisplayed.

Exporting

For details on exporting data for Pay Direct applications see

Log in to the Client Portal.

Under Web forms, select Direct debit applications. How do I export Direct Debit Applications data in Web Forms?

The Direct debit applications screen is displayed.

Use the cog iconto select the columns to display.

Filtering

To filter on the entries displayed:

Select the field from the drop down in the Filter box.

Click Apply.

The entries that match the criteria will be displayed.

Sorting

To sort entries:

Click on the column header.

The arrow will indicate whether you have sorted in ascending or descending order.

Viewing an Application

To view a direct debit application:

Click on View.

The application details aredisplayed.

Exporting

For details on exporting data for Direct Debit applications see

Log in to the Client Portal.

Under Web forms, selectPayment applications. How do I export Payment Applications data in Web Forms?

The Payment applications screen is displayed.

Use the cog icon to select the columns to display.

Filtering

To filter on the entries displayed:

Select the field from the drop down in the Filter box.

Click Apply.

The entries that match the criteria will be displayed.

Sorting

To sort entries:

Click on the column header.

The arrow will indicate whether you have sorted in ascending or descending order.

Exporting

For details on exporting data for Direct Debit applications see

Payment applications data can be exported from the Client Portal.

Under Web forms, select Payment applications.

Click the Export icon in the top right hand corner.

Click Save.

The exported file is of type CSV and contains the following fields:

Id

Created (dd/MM/yyyy HH:mm)

LastUpdated (dd/MM/yyyy HH:mm)

Stage

Company

VerificationStatus (passed/failed)

CurrentAddressRecomendedStatus

PrevAddressRecomendedStatus

Title

FirstName

MiddleName

LastName

DOB (dd/MM/yyyy)

Email

Mobile

CurrentHouseNameNumber

CurrentStreet1

CurrentStreet2

CurrentTown

CurrentPostcode

CurrentCountry

PrevHouseNameNumber

PrevStreet1

PrevStreet2

PrevTown

PrevPostcode

PrevCountry

BankAccountName

Sortcode

AccountNumber

International

IBAN

PaymentReference

PamentAmount

PaymentDueDate (dd/MM/yyyy)

PtxProfilename

CustomeData

FormName

UID

Every cross-border payment uses currency pairs to quote and execute trades. The below attachment is a comprehensive list of which currencies can be traded on our platform.

Note: due to circumstances beyond our control, some currencies listed may not be available at certain times. If you encounter this issue please try and perform your conversion again later in the day. Please also see our guides on payment times and conversion cut offs.

Terminology:

0 Days - T+0 (TOD, Same Day)

1 Day - T+1 (TOM, Next Day)

2 Days - T+2

3 Days - T+3

Priority - International Payments

Regular (Local) - Same Country payments

Cut off Times -Times that funds must be received and cleared in order to honour your instruction

Special Notes:

*(see pdf) Indian Rupee (INR), Indonesian Rupiah, Malaysian Ringgit and Philippine Peso are restricted currencies. These arebuycurrencies only, to make payments directly in country. You cannot fund these currencies directly or convert them into any other currency. Cut-off times vary by the Sell currency. Check each Payment Guide for details.**(see pdf) Russian Ruble (RUB) RUB is asellcurrency only. You can not convert any other currency into RUB for payments.

Currency Pairs:

Download a copy of the Currency Pairs Table below(Please note:some countries may be referenced, which are currently excluded/sanctioned ):

Trading Times:

Trading begins, UK Time Monday 00:00 and closes UK Time Friday 22:00.

Please be aware that when making Foreign Exchange (FX) settlements, the longest duration will be used for the pairing.

Settlement Timeline Explanation:

For example: to buy New Zealand Dollar (NZD) with UK Sterling (GBP). New Zealand Dollar (NZD) takes 1 day settlement time, whilst UK Sterling (GBP) takes 0 days settlement time.

Your NZDwill only be available after a 1 day settlement time frame. Funding must therefore be received before the cut off time, one day prior to the desired delivery date.

Terminology:

0 Days (T+0, TOD, Same Day) a conversion that will settle today.

1 Day (T+1, TOM, Next Day) a conversion that will settle tomorrow.

2 Days (T+2) a conversion that will settle in two days.

3 Days (T+3) a conversion that will settle in three days.

Cut-off Times Times that funds must be received and cleared in order to honour your instruction.

ISO Three letter code that identifies the country and currency type. For example: in Great Britain the currency is Pound Sterling, so ISO equals GBP.

Special Notes:

*(see pdf) Indian Rupee (INR), Indonesian Rupiah, Malaysian Ringgit and Philippine Peso are restricted currencies. These are buy currencies only, to make payments directly in country. You cannot fund these currencies directly or convert them into any other currency. Cut-off times vary by the Sell currency. Check each Payment Guide for details.**(see pdf) Russian Ruble (RUB) RUB is a sellcurrency only. You can not convert any other currency into RUB for payments.

Foreign Exchange (FX):

Download a copy of the Foreign Exchange (FX) table below (Please note:some countries may be referenced, which are currently excluded/sanctioned ):

PTX Verify delivers powerful bank validation (both domestic and international) and personal verification capabilities, enabling you to confirm the validity and ownership of your customers bank details, mitigating accidental mistakes or being targeted by fraudsters giving incorrect details.

PTX Verify provides structural confirmation of account details against industry standard data (EISCD), ensuring compliance with bank rules for data validation at the point of capture. PTX Verify validates that the bank branch exists, and then confirms the validity of the account number for that sort code. Account details are automatically transposed where appropriate and building society roll number. Information about the bank branch is also available, including branch location and its ability to accept Direct Debit, Direct Credit, Faster Payment and CHAPS.

For more details on the latest version of PTX Verify refer toPTX Verify Release Notes.

Depending on the current version installed, you can check this by following either of the two steps highlighted below:

1. Programs and Features

Open File Explorer on the machine installed

Navigate to:Control Panel\Programs\Programs and Features

2. PTX Drive Bat

Through File Explorer, navigate to Windows Services & Stop the PTX Drive Service

Open File Explorer on the machine installed and navigate to the installed path for PTX Drive

Default: C:\PT-X Drive

Double click onptx-drive.bat to launch the application (drive.bat as of version 2.2.0)

The version will display on the initial startup, which can be closed and the Windows Service restarted.

The below list shows a full list of countries and territories that are within the European Economic Area (EEA) which are subject to PSD2 regulation in addition to those countries that are part of the SingleEuro Payments Area (SEPA).

Payment Services Directive Countries

Austria

Greece

Norway

Belgium

Hungary

Poland

Bulgaria

Iceland

Portugal (5)

Cyprus

Ireland

Romania

Croatia

Italy

Slovakia

Czech Republic

Latvia

Slovenia

Denmark (1)

Liechtenstein

Spain (6)

Estonia

Lithuania

Sweden

Finland (2)

Luxembourg

United Kingdom (7)

France (3)

Malta

Germany

Netherlands (4)

Notes for Payment Services Directive 2 Countries table above:

Excluding the Faroe Islands.

Including the Aland Islands.

Including Martinique, Guadeloupe, French Guiana, and Runion, but excluding St Pierre et Miquelon, Mayotte, New Caledonia and Dependencies, French Polynesia, French Southern and Antarctic Territories, and the Wallis and Futuna Islands.

Excluding Aruba and the Netherlands Antilles.

Including Azores and Madeira.

Including the Canary Islands, Ceuta and Melilla.

Including Gibraltar but excluding the Isle of Man, Guernsey, Jersey, Anguilla, Cayman Islands, Falkland Islands, South Georgia and the South Sandwich Islands, Montserrat, Pitcairn, Saint Helena and Dependencies, British Antarctic Territory, British Indian Ocean Territory, Turks and Caicos Islands, and the British Virgin Islands.

SEPA Countries

Andorra

Greece

Norway

Austria

Hungary

Poland

Belgium

Iceland

Portugal (5)

Bulgaria

Ireland

Romania

Cyprus

Italy

San Marino

Croatia

Latvia

Slovakia

Czech Republic

Liechtenstein

Slovenia

Denmark (1)

Lithuania

Spain (6)

Estonia

Luxembourg

Sweden

Finland (2)

Malta

Switzerland

France (3)

Monaco

United Kingdom (7)

Germany

Netherlands (4)

Vatican City

Notes for SEPA Countries table above:

Excluding the Faroe Islands.

Including the Aland Islands.

Including Martinique, Guadeloupe, French Guiana, Runion, St Pierre et Miquelon, Mayotte, but excluding New Caledonia and Dependencies, French Polynesia, French Southern and Antarctic Territories, and the Wallis and Futuna Islands.

Excluding Aruba and the Netherlands Antilles.

Including Azores and Madeira.

Including the Canary Islands, Ceuta and Melilla.

Including Gibraltar, the Isle of Man, Guernsey, Jersey, but excluding Anguilla, Cayman Islands, Falkland Islands, South Georgia and the South Sandwich Islands, Montserrat, Pitcairn, Saint Helena and Dependencies, British Antarctic Territory, British Indian Ocean Territory, Turks and Caicos Islands, and the British Virgin Islands.

Please note:Kosovo and Montenegro use the Euro as their domestic currency but do not belong to SEPA or fall under the Payment Service Directive.

The information on this page is correct at the date of publication. It is intended as a general guide only.

If you ever need to stop and restart the drive service, in the case of a password reset for instance then follow the steps below:

Go to the Drive Install File

Stop the service

Start the service

Your template will need to be in a specific format for it to upload successfully. Please follow the guide below:

Many customers will need to update payment plans, particularly if they have yearly increases. Please follow the steps below.

Settings

Export Collections data

Export collections data from a specific profile (or all)

A .CSV file will be downloaded

Rename this file, replacing the .CSV extension with .TXT

How do I upload all my customers details and collections?

Be aware that if you open csv files you are likely to lose the leading zeros so please double check your data before uploading again to avoid duplication.

Open Excel application and select:

File > Open

Navigate to file location and select

Use the Text Import Wizard and follow the three steps:

Step 1: Select Delimited > Next

Step 2: Select Comma as the delimiter > Next

Step 3: Highlight all fields in the Data Preview, then select Text as the format > Finish.

Save the created file as an Excel Workbook (XLSX), this being the master file which can be edited as required. When ready to import the data into PT-X, the edited file should then be saved as a .CSV (avoid editing this file to prevent data loss).

Refer to the PT-X DDM collection upload Guide for formatting rules. -

Import:

Collections

Import Contacts

Choose the correct collection profile

Drag & drop or select the file for upload

1. Save the csv file into a file location, e.g. save to the desktop.

2. Browse to where the file is saved, right click this file and click rename.

3. At the end of the file name remove the option.CSV and add .TXT

4. Click OK any warning messages for changing the file extension.

NOTE: If you do not see the option .CSV you will need to enable the view for file extensions within windows explorer

Once the file has been renamed to a .txt file open up a blank excel document.

Within Excel click Open > Browse to the location of the TXT file you renamed.

If you cannot see the file, ion the drop down box next to file name change to All Files.

Double click the TXT file to open.

This will launch the text import wizard

Step 1- Click next on the first screen (option will be set to delimited by default)

Step 2 Change delimiters to only show Comma and click next

Step 3 Select all columns in the data preview box (Select the first box, scroll to the right, hold shift and click on the last box). Change the data format to text

Click finish

Save Excel spreadsheet and an excel document

SWIFT User Guide

Setting up PTX Account Visibility

As an administrator, you will have received an email from [email protected] to set up your username and password.

You will need to complete the SWIFT onboarding process before being able to view statements within PTX Account Visibility. Please refer to the SWIFT Onboarding guide document.

Bank account set up process

Once your allocated SWIFT BIC has received your first statement, PTX Account Visibility will automatically provision the account within the system for you.

If you have any queries about adding a new account, please contact our support team.

Renaming a bank account

Within PTX Account Visibility, you can change the name that appears for a bank account to make it easier to identify each account.

To do this, click on Account visibility on the header toolbar, select Bank accounts from the drop-down list. If you have more than one bank account, click on the bank icon associated to the bank account you wish to rename. This will bring up a list of all of the accounts associated to that bank. Click the actions button () on the right hand side of the screen of the bank account you wish to rename and select Edit account name. You can now choose a name more relevant to the end user.

User and Roles

Creating roles

The administrator will have the ability to set up new roles and users in PTX Account Visibility. Roles allow you to control which bank accounts your users can view.

To add a role, click on the settings cog in the top right of the page and select Roles from the drop-down menu.

As you will see, the AllPerm role has been created. This role allows full access to all bank statements, including those which may be added in future.

If you would like to restrict users to allow them to only view specific bank statements you can set up a new role.

To set up a new role, click New role from within the Roles screen. This will bring up the Create role. You will be asked to enter a Role name and you can then select the permissions you wish to associate to this role.

Click on Restrict to one or more accounts. This will bring up a list of your bank accounts and from here, you can tick the bank accounts you wish the role to be able to access.

Once you have created your role and the required permissions, click Save role. Your new role will then appear under the Roles page and can be assigned to different users.

If you wish to delete a role, you can click View next to the relevant role and Delete role at the bottom of the screen. Alternatively, select the down arrow next to View and you can click Delete.

Creating users

Once you have created your role you can add users. Navigate to the settings cog at the top right of the screen and select Users from the drop-down menu on the left hand side under Management. This will be where your users in the system will be listed.

To add a new user click New user and enter the new users details as prompted on screen.

Navigate down the page to where it states Modules and under Allow access to this module, where it states off, click on to enable this user to access PTX Account Visibility.

From here, you can select the role that you want to assign to the user. If you want the user to be an administrator of the system, tick the box next to Administrator.

Selecting administrator permissions enables the user to review consent and set up roles. If the user is required to set up users or edit, as well as roles, they will need to have the Manage users permissions and Administrator permissions which would enable the user to review consent, set up roles and users. To set the user up with Manage user permissions tick the box next Manage users.

Once you have completed all of these steps, click Create user. This will add your user to the list of users set up in the system.

Edit a users details

To edit a users details, the settings cog at the top right of the screen and select Users from the drop-down menu on the left hand side under Management. From the list of users, click on the email address of the user whose details you want to edit.

At the bottom of the page select Edit user details, this will take you to the User details where you can make the required changes. Once you have made the updates click Save changes.

Removing a user

To remove a user, select the settings cog at the top right of the screen and select Users from the drop-down menu on the left hand side under Management. This will be where your users in the system will be listed.

Next to the users email address where it states Action you will see an arrow to a drop down list. From here you can select Delete and this will delete the user. With immediate effect, the user will no longer have access to Account Visibility.

Search, Print and Export

Search

One of the key features of PTX Account Visibility is the powerful search capability, allowing you to pinpoint transactions across multiple bank statements and multiple bank accounts.

The search tool can be accessed from the main toolbar within PTX Account Visibility. Click on Account visibility on the header toolbar, select Search and enter your search criteria.

Alternatively, you can search from within a statement. Select Statements from the drop-down list from the Account visibility main toolbar and simply enter the term you are looking to find in the search bar at the top of the statement page. PTX Account Visibility will search either a particular statement or all of your bank accounts, to find any transaction which matches that specific search term.

Once you have found the transaction in question, you can click on this record and it will open up within the statement and account it is in.

Print and export

PTX Account Visibility also allows you to export and print your statement data in a consistent format.

From the main toolbar, navigate to the Statements screen by selecting Statements in the drop-down list from Account visibility. Navigate to the statement you wish to export and print and click on the actions button () on the left hand side of the bank statement. Click this and youll be given the option to Export PDF or Export CSV.

Exporting to CSV allows you to import your data directly into your accounting software package for digital reconciliation, if your accounting software can accept this format, whereas printing by PDF allows reconciliation by hand.

For those documents printed as a PDF, we have added a tick box to the left of each transaction within a statement to aid you with reconciliation. We have included this feature to omit the need for the highlighter or ruler when youre highlighting or crossing off a transaction as reconciled.

Frequently asked questions

When does my SWIFT statement update?

Your sponsoring bank will send an end of day statement (a MT940 to the SWIFT BIC you were allocated at the start of this process). This is sent at the end of the day for the bank please note that these times can differ between banks, especially if your sponsoring bank is not UK-based.

For more information about when the bank will release your statement, please contact your sponsoring bank.

Can I manually refresh my bank statements received via SWIFT?

As the statement is only sent once a day by the bank, you cannot manually refresh your bank accounts. Generally statements are received in the evening and will therefore be ready for you to view the next morning.

For more information about when the bank will release your statement, please contact your sponsoring bank.

Can I add another bank account to the BIC?

Of course! The BIC code allocated to you at the start of the process is yours and yours alone. You can ask any bank to send statements to that code and PTX Account Visibility will deal with the rest.

If you have any questions about adding a new account to your system, contact our support team.

SWIFT Onboarding Guide

Onboarding guide for a SWIFT bank account

In order for you to view your statements within PTX Account Visibility, there are some pre-requisites to be agreed with your sponsoring bank.

To utilise PTX Account Visibility, the system requires your end of day statements to be delivered via the SWIFT network from your sponsoring bank. In order to achieve this, it is necessary that you contact your relationship manager at each of the banks you hold accounts with which you wish to view within PTX Account Visibility.

Please note that Bottomline cannot carry out this activity on your behalf as the relationship is between yourself and the bank and not Bottomline as a third party.

At the meeting with the bank it will be necessary to inform them of the below:

Your unique Business Identifier Code (BIC) which is detailed on your Account Visibility Welcome Email

You are interested in receiving MT940 end of day statements via the SWIFT FIN network

The accounts that you hold with that bank that you wish to receive statements in this way

That you will be using the Bottomline SWIFT Bureau to receive these statements

Request a quote and their contract so you can review their terms and costs

Your dedicated Bottomline project coordinator will also be able to cover off any open questions that the bank may have at this stage, as well as advising on a target start date when you wish the SWIFT statements to be available.

Once you have received and reviewed thebank(s) contract, costs and their subsequent acceptance, please inform your Bottomline project coordinator. They will then arrange for the required configuration to be completed to enable you to view your statements in Account Visibility. Your project coordinator will notify you once this has been completed and the next steps.

Open Banking User Guide

Setting up PTX Account Visibility

As an administrator, you will have received an email from [email protected] to set up your username and password. Once you have set up your password and logged in to PTX Account Visibility, the next step is to add an account.

Adding your first bank account

The first step is to select your bank from the popular banks detailed on screen or enter the name of your sponsoring bank into the search bar.

This will then direct you to your sponsoring banks Open Banking portal where you need to follow the steps to gain consent to view your bank statements in PTX Account Visibility.

Each bank has its own process for setting up Open Banking and therefore timescales may vary from bank to bank. Once consent has been granted, you will see the bank accounts you have consented to and you can then view your bank statements on screen.

Renaming a bank account

Within PTX Account Visibility, you can change the name that appears for a bank account to make it easier to identify each account.

To do this, click on Account visibility on the header toolbar, select Bank accounts from the drop-down list. If you have more than one bank account, click on the bank icon associated to the bank account you wish to rename. This will bring up a list of all of the accounts associated to that bank. Click the actions button () on the right hand side of the screen of the bank account you wish to rename and select Edit account name. You can now choose a name more relevant to the end user.

Removing a bank account

If for any reason you wish to revoke access to a particular bank or remove a bank account, then this can be done from the main Accounts screen.

To do this, click on Account visibility on the header toolbar, select Bank accounts from the drop-down list. If you have more than one bank listed, click on the bank icon associated to the bank or bank account you wish to revoke. Click the actions button () on the right hand side of the screen of the bank or bank accounts you want to delete and select Delete. This removes all stored data for that bank account and can be re-added following the steps above for adding a bank account.

Managing bank consent

To utilise PTX Account Visibility you must provide your consent for the service to collect your statement data for you. If this consent expires, it will need to be reauthorised before statement data can continue to be collected.

You can view your current consented accounts by clicking the settings cog in the top right corner of your screen and selecting Consent review. This screen will display the banks you have currently consented to within PTX Account Visibility, along with the status and date of expiry.

From this screen, you can both revoke or reauthorise consent for each bank account by click on the actions button () on the left hand side of the screen. By reauthorising consent before it expires, there will be no interruption to your use of PTX Account Visibility.

You can also tell when the consent for an account will run out on the main Accounts screen. This is shown in the main row for each bank under the heading OB consent expires on.

User and Roles

Creating roles

The administrator will have the ability to set up new roles and users in PTX Account Visibility. Roles allow you to control which bank accounts your users can view.

To add a role, click on the settings cog in the top right of the page and select Roles from the drop-down menu.

As you will see, the AllPerm role has been created. This role allows full access to all bank statements, including those which may be added in future.

If you would like to restrict users to allow them to only view specific bank statements you can set up a new role.

To set up a new role, click New role from within the Roles screen. This will bring up the Create role screen. You will be asked to enter a Role name and you can then select the permissions you wish to associate to this role.

Click on Restrict to one or more accounts. This will bring up a list of your bank accounts and from here, you can tick the bank accounts you wish the role to be able to access.

Once you have created your role and the required permissions, click Save role. Your new role will then appear under the Roles page and can be assigned to different users.

If you wish to delete a role, you can click View next to the relevant role and Delete role at the bottom of the screen. Alternatively, select the down arrow next to View and you can click Delete.

Creating users

Once you have created your role you can add users. Navigate to the settings cog at the top right of the screen and select Users from the drop-down menu on the left hand side under Management. This will be where your users in the system will be listed.

To add a new user click New user and enter the new users details as prompted on screen.

Navigate down the page to where it states Modules and under Allow access to this module, where it states off, click on to enable this user to access PTX Account Visibility.

From here, you can select the role that you want to assign to the user. If you want the user to be an administrator of the system, tick the box next to Administrator.

Selecting administrator permissions enables the user to review consent and set up roles. If the user is required to set up users or edit, as well as set up roles, they will need to have the Manage users permissions and Administrator permissions which would enable the user to review consent, set up roles and users. To set the user up with manage user permissions tick the box next to Manage Users.

Once you have completed all of these steps, click Create user. This will add your user to the list of users set up in the system.

Edit a users details

To edit a users details, the settings cog at the top right of the screen and select Users from the drop-down menu on the left hand side under Management. From the list of users, click on the email address of the user whose details you want to edit.

At the bottom of the page select Edit user details, this will take you to the User details where you can make the required changes. Once you have made the updates click Save changes.

Removing a user

To remove a user, select the settings cog at the top right of the screen and select Users from the drop-down menu on the left hand side under Management. This will be where your users in the system will be listed.

Next to the users email address where it states Action you will see an arrow to a drop down list. From here you can select Delete and this will delete the user. With immediate effect, the user will no longer have access to Account Visibility.

Statement Collection

Manual collection

In order to collect your latest Open Banking statement, you will need to refresh the bank account. There are two ways you can do this from the Bank accounts screen. Either click the actions button () on the right hand side of the screen next to the relevant bank account and select Update all accounts or click the Update balances button which appears as a refresh symbol () next to the bank account you wish to refresh. Both of these methods will collect your most up-to-date information for that bank account.

Statement scheduler

Statement scheduling allows you a hands-free download of Open Banking statements via an automated scheduling system, at intervals you can set yourself.

Statement scheduling is accessed via the settings cog in the top right of the screen. Click on Statement schedule from the drop-down list. From this screen, you can set up to four different times for PTX Account Visibility to automatically refresh your connected statements. Once you have made your selection, click Save schedule.

Search, Print and Export

Search

One of the key features of PTX Account Visibility is the powerful search capability, allowing you to pinpoint transactions across multiple bank statements and multiple bank accounts.

The search tool can be accessed from the main toolbar within PTX Account Visibility. Click on Account visibility on the header toolbar, select Search and enter your search criteria.

Alternatively, you can search from within a statement. Select Statements from the drop-down list from the Account visibility main toolbar and simply enter the term you are looking to find in the search bar at the top of the statement page. PTX Account Visibility will search either a particular statement or all of your bank accounts, to find any transaction which matches that specific search term.

Once you have found the transaction in question, you can click on this record and it will open up within the statement and account it is in.

Print and export

PTX Account Visibility also allows you to export and print your statement data in a consistent format.

From the main toolbar, navigate to the Statements screen by selecting Statements in the drop-down list from Account visibility. Navigate to the statement you wish to export and print and click on the actions button () on the left hand side of the bank statement. Click this and youll be given the option to Export PDF or Export CSV.

Exporting to CSV allows you to import your data directly into your accounting software package for digital reconciliation, if your accounting software can accept this format, whereas printing by PDF allows reconciliation by hand.

For these documents printed as a PDF, we have added a tick box to the left of each transaction within a statement to aid you with reconciliation. We have included this feature to omit the need for the highlighter or ruler when youre highlighting or crossing off a transaction as reconciled.

To add a one off refund to an existing mandate please follow the instructions below:

1. Click on 'Collections'.

2. 'Contacts'

3. Select the Contact you wish to make the refund to.

4. Click 'Mandates'.

5. Select the Mandate you wish to make the refund to.

6. 'One-off transaction'.

7. Enter the refund details as required.

8. Create

This payment then goes into a payment file whic you can send to Bacs as you would any other collection or auddis transaction.

Double check the beneficiary's bank details against the details in the payment confirmation and make sure they match. If they are correct, then your beneficiary will need to follow up with their bank.

[Check] To help avoid payment delays, always reference your payments clearly and pass the reference details onto the beneficiary so they know to look for it.

However, if the bank details are incorrect, then please contact support to arrange a trace to attempt to locate the funds. Please note a trace can only be initiated for Priority (SWIFT) payments and for Regular payments made in USD. It is not possible to initiate a trace for any Regular payment other than USD. A trace is done on a "best endeavours" basis and does not guarantee the location or retrieval of the payment.A trace will incur a service fee (please refer to your contract).

Please see the below guides, for a list of supported or sanctioned currencies/countries:

Currency Pairs

Sanctioned Countries

If you have sent insufficient funds to your Currency Account to fund your payment(s), you will need to transfer more. This will be subject to the original settlement cut-off time.

If you have transferred too much funds, these will stay in your Currency Account and may be used at any time in the future. Alternatively you can transfer them back by setting up your own bank account as a beneficiary.

If the wrong reference has been stated, this will delay the allocation of funds to your Currency Account and could be returned to the sending account, which may take some time.

To prevent delays, please ensure the correct value and reference is used each time.

Please see below a list of the Public Holidays (2019) that will delay payments by 1 working day:

United Kingdom, Europe, Asia & Africa

All holiday times are based on GMT, London.

Date

Holiday Name

Tuesday, 1 January

New Years Day (substitute day)

Friday, 19 April

Good Friday

Monday, 22 April

Easter Monday

Monday, 6 May

Early May Bank Holiday

Monday, 27 May

Spring Bank Holiday

Monday, 26 August

Summer Bank Holiday

Wednesday, 25 December

Christmas Day

Thursday, 26 December

Boxing Day

United States, Americas, Canada

All holiday times are based on EST, New York.

Date

Holiday Name

Tuesday, January 1

New Years Day Holiday

Monday, January 21

Martin Luther King Day

Monday, February 18

Presidents Day

Friday, April 19

Good Friday

Monday, April 22

Easter Monday

Monday, May 4

Early May Bank Holiday

Monday, May 27

Memorial Day

Thursday, July 4

Independence Day

Monday, August 26

Summer Bank Holiday

Monday, September 2

Labor Day

Monday, October 14

Columbus Day

Monday, November 11

Veterans Day

Thursday, November 28

Thanksgiving Day

Wednesday, December 25

Christmas Day

Thursday, December 26

Boxing Day

For information relating to the sign-up process, fees and service charges for International Payments, please contact your Account Manager at Bottomline on 01189 258 250 option 1.

https://www.bottomline.com/uk/solutions/ptx

For information relating to invoices for International Payments, please contact your our Credit Control Team at Bottomline, on01189 258 250 option 3.

https://www.bottomline.com/uk/solutions/ptx

TheInternational Payments website is available to use 24/7 (other than times of planned maintenance).

However, there are cut-off times for sending International Payments and cut-off times for converting currencies, please see our highlighted articles.

Subscribe to our Status page for notifications of any planned maintenance.