-20
NPS
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Buca
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About Buca's Brand
BUCA owns and operates 21 full service, dinner-only restaurants under the name BUCA di BEPPO. Among its major competitors, Buca is ranked in 3rd place for NPS while Olive Garden is 1st, and Carrabba's Italian Grill is 2nd.
Brand at a Glance
77%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Buca Ranking
- #3 / 3 of its competitors
Buca NPS
Buca's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Buca's customers would recommend using the product based on a scale of -100 to 100.
Buca Overall NPS
| 33% | Promoters |
|---|---|
| 14% | Passives |
| 53% | Detractors |
Buca NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 -50 | Feb 2023 | -50 |
Aug 2023 -20 | Aug 2023 | -20 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -1 | Oct 2023 | -1 |
Feb 2024 -13 | Feb 2024 | -13 |
Aug 2024 -30 | Aug 2024 | -30 |
Nov 2024 -27 | Nov 2024 | -27 |
Dec 2024 -24 | Dec 2024 | -24 |
Feb 2025 -29 | Feb 2025 | -29 |
Oct 2025 -20 | Oct 2025 | -20 |
How Other Brands Compare
Buca is ranked third for NPS among its competitors. Olive Garden and Carrabba's Italian Grill come in first and second.
Buca |  Olive Garden |  Carrabba's Italian Grill | |
| Global Ranking | #- | #429 | #975 |
| NPS | -20 | 6 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.78B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Buca NPS by Gender
Male customers rated Buca's NPS 10 points higher than Female customers.
Male
-40
Buca's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-50
Buca's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Buca NPS by Ethnicity
Buca's NPS was rated -63 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Buca NPS by Age
Buca's NPS was rated -34 points by customers ages 51-55 on Comparably.
Buca NPS by Usage
Buca's NPS was rated the highest by customers who have used Buca's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -67 | Over 10 Years | -67 |
Buca NPS vs. Competitors
Compared to its competitors, Buca's NPS is rated right below Carrabba's Italian Grill.
| COMPANY | NPS Score | |
|---|---|---|
| Olive Garden | 6 |
| Carrabba's Italian Grill | 4 |
| Buca | -20 |
Buca Customer Reviews
Out of the 4 Buca customer reviews 2 were positive and 2 were constructive. Buca customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Buca Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Buca users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Buca Customer Loyalty Score by Gender
Female customers rated Buca's Customer Loyalty score 14% higher than Male customers.
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Male
64%
Yes
Female
78%
Yes
Buca Customer Loyalty Score by Ethnicity
Buca's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
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66
out of 100
Caucasian
Buca Customer Loyalty Score by Age
Buca's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
Buca Customer Loyalty Score by Usage
Buca's Customer Loyalty score was rated the highest by customers who have used Buca's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Buca Customer Loyalty vs. Competitors
Compared to its competitors, Buca's Customer Loyalty score is rated right below Olive Garden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Carrabba's Italian Grill | 79% |
| Olive Garden | 77% |
| Buca | 77% |
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Buca Product Quality
3/5
Buca has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Buca Product Information
Buca’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.bucadibeppo.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Buca Product Quality
Buca's Product Quality score was rated highest by customers who have used Buca's products/services for 2 to 5 Years, and rated lowest by customers who have used Buca's products/services for 5 to 10 Years.
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Ranked Buca Product Quality the Highest
Ranked Buca Product Quality the Lowest
Buca Product Quality Score by Gender
Male customers rated Buca's Product Quality score 0.6 stars higher than Female customers.
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Male
2.5/5
Female
1.9/5
Buca Product Quality Score by Ethnicity
Buca's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Buca Product Quality Score by Age
Buca's Product Quality score was rated 2 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
Buca Product Quality Score by Usage
Buca's Product Quality score was rated the highest by customers who have used Buca's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Buca Product Quality vs. Competitors
Compared to its competitors, Buca's Product Quality score is rated right below Carrabba's Italian Grill.
| COMPANY | Product Quality Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Carrabba's Italian Grill | 3.4/5 |
| Buca | 3/5 |
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Buca Pricing
Buca ROI & Value For Money
2.9/5
Buca has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Buca ROI
Buca's ROI score was rated highest by customers who have used Buca's products/services for 2 to 5 Years, and rated lowest by customers who have used Buca's products/services for 5 to 10 Years.
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Ranked Buca ROI the Highest
Ranked Buca ROI the Lowest
Buca ROI Score by Gender
Female customers rated Buca's ROI score 0.1 stars higher than Male customers.
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Male
2.3/5
Female
2.4/5
Buca ROI Score by Ethnicity
Buca's ROI score was rated 2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Buca ROI Score by Age
Buca's ROI score was rated 1.8 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.8 | 51-55 | 1.8 |
Buca ROI Score by Usage
Buca's ROI score was rated the highest by customers who have used Buca's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Buca Pricing vs. Competitors
Compared to its competitors, Buca's ROI score is rated right below Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Carrabba's Italian Grill | 3.3/5 |
| Olive Garden | 3.3/5 |
| Buca | 2.9/5 |
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Buca Customer Satisfaction (CSAT)
Buca Customer Satisfaction (CSAT) Score
46 / 100
Buca has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
6%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Buca Customer Satisfaction
Buca's Customer Satisfaction score was rated highest by customers who have used Buca's products/services for 2 to 5 Years, and rated lowest by customers who have used Buca's products/services for 5 to 10 Years.
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Ranked Buca Customer Satisfaction the Highest
Ranked Buca Customer Satisfaction the Lowest
Buca Customer Satisfaction Score by Gender
Male customers rated Buca's Customer Satisfaction score 15 points higher than Female customers.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Buca Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Buca's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
50%
Buca Customer Satisfaction Score by Age
Buca's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
Buca Customer Satisfaction Score by Usage
Buca's Customer Satisfaction score was rated the highest by customers who have used Buca's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Buca Customer Satisfaction vs. Competitors
Compared to its competitors, Buca's Customer Satisfaction score is rated right below Carrabba's Italian Grill.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Olive Garden | 62% |
| Carrabba's Italian Grill | 61% |
| Buca | 46% |
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Buca Customer Service
2.9/5
Buca has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Buca's Customer Service
Address
1300 Nicollet Mall, Suite 3043, Minneapolis, MN
Website
http://www.bucadibeppo.com/
Phone Number
407-248-8129
Quick Insights into Buca Customer Service
Buca's Customer Service score was rated highest by customers who have used Buca's products/services for 2 to 5 Years, and rated lowest by customers who have used Buca's products/services for 5 to 10 Years.
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Ranked Buca Customer Service the Highest
Ranked Buca Customer Service the Lowest
Buca Customer Service Score by Gender
Female customers rated Buca's Customer Service score 0.3 stars higher than Male customers.
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Male
2.3/5
Female
2.6/5
Buca Customer Service Score by Ethnicity
Buca's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Buca Customer Service Score by Age
Buca's Customer Service score was rated 2.1 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.1 | 51-55 | 2.1 |
Buca Customer Service Score by Usage
Buca's Customer Service score was rated the highest by customers who have used Buca's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Buca Customer Service vs. Competitors
Compared to its competitors, Buca's Customer Service score is rated right below Carrabba's Italian Grill.
| COMPANY | Customer Service Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Carrabba's Italian Grill | 3.4/5 |
| Buca | 2.9/5 |
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Buca as an Employer
2.2/5
Buca has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Buca scored a -20 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of Buca would recommend the brand to a friend. ENPS measures how likely Buca employees would recommend working at Buca to a friend.
Net Promoter Score
-20
NPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-59
eNPS Score
| 19% | Promoters |
|---|---|
| 3% | Passive |
| 78% | Detractors |
