Capital One Employee Reviews
Out of 415 Capital One employee reviews, 79% were positive. The remaining 21% were constructive reviews with the goal of helping Capital One improve their work culture. The Customer Support team, with 96% positive reviews, reports the best experience at Capital One compared to all other departments at the company. The IT team offered the most constructive feedback, with 53% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Culture. Too many people over performing without room to level up causing skewed calibrations. Top heavy leadership. Stop hiring failed Amazon execs.
Review from Sales Dept
Performance management toxic culture. Clean house. Fire all middle management. 27 year olds with 3 years work expeirence are not supposed to be people leaders
Review from Finance Dept
If an employee meets the qualifications for a new position they have applied for, they may not be allowed to transfer due to not be allowed to skip more than 2 levels. For example, I am a Coordinator and cannot transfer to a Manager. I would have to quit and reapply as an external employee.
Allow Employees to make decisions to move faster vs competition. Need to create strong RACI models instead of slow group think.
Review from Marketing Dept
Not show favoritism to those that are their friends. Recognize those that actually do their job.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have degrees and am still paid as if I only have a high school diploma. I have exceptional performance reviews, a strong work ethic and still Management doesn't care.
Not paid fairly when compared to market salaries and bonus is well below other financial institutions. Yearly adjustments are a joke and barely keep pace with inflation.
Review from Operations Dept
The benefits pay much less than other companies that I have worked for. I pay more out of pocket with Capital One.
Review from Finance Dept
I think salary is very competitive, and is at or above other companies, but benefit plan is not as strong as other similar companies.
Review from Operations Dept
Management needs to pay according to experience and merit. Evaluations are awarded based upon a bell curve rather than actual employee performance and skews things terribly. In addition, management uses raises and bonuses via reviews as a tool to level pay rather than recognize success.
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
Performance management ruins teamworks. Culture is toxic
Review from Finance Dept
Their attitude towards the job.
They need to improve everything
Review from Finance Dept
Co-workers should improve themselves rather than knock down colleagues who appear better than they are in skill-sets and experience.
Get rid of the weird ones, too many at this company pretending to do something great.
Review from Operations Dept
What needs to change to make the company culture better?
Include the employees and allow development. Don't just talk about it, actually let us move on to the next best thing rather than making it so difficult for us to move on.
I love the work culture
Performance Management style used needs to be updated to reflect today's industry best practices to ensure the reputation of Capital One does not become too negative as a place to work in.
Stop forcing diversity and a pc culture down our throats.
Review from Operations Dept
fire the everyone at VP and above.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Capital One yet.
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What's going wrong and how can it be improved?
Performance management. This 80s system is rarely used anymore.
Review from Finance Dept
Higher responsibility and decisions regarding various workstreams need to be owned by functional expertise. A better cross functional approval process for projects can be better as well.
Review from Marketing Dept
Since they closed our branch and merged us with another one, moral has really gone down. When you've been doing something the same way for 4 years and never got it wrong, then to have someone literally pick apart everything you do is really discouraging. All of the sudden I'm doing everything wrong.
Review from Customer Support Dept
Promote those who deserve it, not based on a popularity contest. Stop pitting employees against one another. Provide raises that actually help employees, 2% is pathetic when execs get millions in stock.
Review from Operations Dept
They give you 4 weeks of PTO, but in my role, you rarely get to take any of it. Make the scheduling more flexible.
Review from Customer Support Dept
What would you most like to see improved at your company?
Compensation. We get no stock
Culture, people trying to get other people fired all the time
Review from Design Dept
salary and work culture.
Review from IT Dept
Speed and quality of work
Review from Design Dept
Performance management
Review from Engineering Dept