Charles Schwab Leadership Employee Reviews

They take action with our feedback.

Leadership really cares about my team! They are personable and down-to-earth. They encourage me to be thorough in my work and are always trying to see the big picture.

Most of the upper leadership are willing to listen to you regardless of your position.

High target's and company growth

too much micro managing going on.

Listening and engaged with the employees

Some of them aren't afraid of employees and are willing to talk to and walk among lower level people.

They are always available through many communication pathways Schwab gives us.

I dont really know dude

They care about employees growth and wellbeng

They are big on encouragement

Leadership is very Transparent and value clients and employees.

Transparent and service focused team.

He is excited to help one grow in their career

I never see them so I cannot say that they are great. But my limited interactions seemed like they didn't care about speaking to us. Very generalized answer not genuine.

Leadership and peers are amazing!!

Leadership team shows the right directions. but it takes time to communicate with them.

Feedback goes both ways and they are always looking out for the employees because they want to make sure we are taken care of so we can take care of the clients.

Friendly. Generally open door and welcoming.

Great personalities and willingness to help

Communication. Top down decisions are being made rhat effect thousands in Client Service & Support.

Review from Customer Support Dept

Listening and recognizing people. Stop talking about culture when it's a hollow buzz word.

Communication. Treating all employees equally. Rewarding good performance instead of increasing responsibilities without extra pay

Almost everything, job was terrible

Communication, empathy, transparency, commitment, compensation

Paying attention to the needs of their employees and transparency about the role

It's difficult to tell if they are party to the issues or oblivious to them , but it's the same boardroom elite-types that brought us cube sharing in a pandemic. I think there's genuine shock on their part that they are expected to communicate, and more importantly, listen.

Get in touch with youre company

focusing more on innovation, staying up to speed with the dynamic employment market. There is a cookie cutter approach currently. Quality of life for employees and a focus on shareholders, this would lead to a better experience for a customer

Listening more to employees. Take care of your employees, and they'll take care of your clients. Stamp out autocratic & bureaucratic sub-cultures and lean into the Schwab company values, which are fairly good but not consistently followed.

De-centralize control, empower the business. Tie technology to the client, make it part of business P&L. Focus on client experience, employee experience. Measure ever wait time in every slow process cut red tape.

Promote diversity - white boys club today needs to change

Recognize experience that comes from the outside. You can have 20 years of experience and it means nothing. At schwab you pay your dues in time. Outside talent need not apply

quit downsizing in San Francisco!!! Twitter, Salesforce, etc. are hiring like crazy

Review from Product Dept

Returning to the culture that Chuck established

Communicating a strategy and sticking to it

Review from Product Dept

moving jobs to cheaper labor markets

The leadership team aren't exactly the warm and fuzzy type. Everyone talks about how "friendly" everyone is at Charles Schwab. That's not necessarily true. Managers are not very friendly and neither are the team members.

Review from Customer Support Dept

Listening to employees and clients. Favoritism is rampant and bad behavior is overlooked.

Review from Customer Support Dept

Many of the middle managers don't know how to manage people or process effectively