Charles Schwab Employee Reviews
Out of 347 Charles Schwab employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping Charles Schwab improve their work culture. The Customer Support team, with 47% positive reviews, reports the best experience at Charles Schwab compared to all other departments at the company.
What does the leadership team need to get better at?
Communication. Top down decisions are being made rhat effect thousands in Client Service & Support.
Review from Customer Support Dept
Listening and recognizing people. Stop talking about culture when it's a hollow buzz word.
Communication. Treating all employees equally. Rewarding good performance instead of increasing responsibilities without extra pay
Almost everything, job was terrible
Communication, empathy, transparency, commitment, compensation
Why do you feel undervalued and what would make you feel better about your compensation?
Equal industry pay, existing employee compensation based of real-time hiring and talent acquisition.
-The work/effort is not recognized - Over work hours; average pay
Undervalued. There are Unlicensed representatives that make just as much or more than me
Higher pay due to the risk associated with the job
Much less pay deductions from bonus checks
What do your coworkers need to improve and how could you work together better?
Team building exercises are lacking
Work better as a team
Too many meetings with too many people, Everyone stays narrowly in their lane but as a result don't understand basics of the stock market, which is kind of important?
Be more collaborative and spend less time building ppt slides that nobody reads
Focus on customer service and empathy
What needs to change to make the company culture better?
Company should have better strategy to achieve goals/targets than making employees over work
I don't think top leadership knows or even wants to know what their regular employees' lives are like. The CEO angrily insisted everyone return to the office yet the CEO and CHRO don't work from the office.
Survey honesty, subjective grading and senior leadership communication at team level. All would foster a culture of assisting others and being Able to help clients with their financial future rather than putting out fires.
Listening to employees and letting them work from home
Better training and access to computer
Review from Customer Support Dept
What would you improve about your company's interview process?
Get better more friendly recruiters.
There should be fewer rounds
What's going wrong and how can it be improved?
In areas where a process could be improved, automated, or modernized, middle managers are often incentivized to grow their team or budget, regardless of impact to the bottom line. This has led to highly inefficient outcomes, hidden in the costs of doing business, and limits innovation going forward.
Limited growth opportunities, very top heavy organization that manages everything top-down. People have been in their roles for a very long time (10+ yrs.) and tend to dismiss new ideas / groupthink
Too much influence from external hires who are not immersed in the foundations of the company culture
Politics rules everything so do not bother
Review from Product Dept
Seeing through the client's eyes had been replaced with the shareholder's eyes
Review from Customer Support Dept
What would you most like to see improved at your company?
Clean house in my division, being careful to retain those who truly value customer service, accountability, and innovation
Culture is silos