Cherwell Software Employee Reviews
Out of 1149 Cherwell Software employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Cherwell Software improve their work culture. The IT team, with 100% positive reviews, reports the best experience at Cherwell Software compared to all other departments at the company. The Product team offered the most constructive feedback, with 19% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Recognized for consistently performing and was promoted as such.
Review from Executive Dept
What do you like best about the leadership team?
They are always open to feedback and input.
Review from HR Dept
We have an amazing leadership team! Great blend of experiences and they work very well together.
Review from HR Dept
Culture is good and leans to the side of carrot rather than stick which was the previous leadership way.
Review from Sales Dept
Pretty open and transparent. Have a clear direction for the company.
Review from Sales Dept
open door policy, flexible, understanding, intelligent, thoughtful, and humble.
Review from Executive Dept
What does the leadership team need to get better at?
'make work flow' is a joke - the integrations and internal processes are inefficient and difficult to navigate. Development needs to be held accountable to resolve bugs and create software customers actually want to use.
Review from Product Dept
Communication, Honesty, Transparency and helping teams achieve goals together.
Review from Marketing Dept
Stop the extreme micro-management and debilitating dis-empowerment in Finance.
Review from Finance Dept
Knowing who their employees are, knowing the strengths of their employees, using the skills and experience of their employees. We're not here to be worker bees working on assigned tasks, we're here to be involved and help and leaders need to know who they are leading for that to take place.
Review from Operations Dept
Finding a clear direction and maintaining it for a length of time. The leadership team membership has seemed like a revolving door for some years now. One thing that might be benefial is finding new leadership team members that will actually stay at the company.
Review from Engineering Dept
What is the best part about your compensation package?
unlimited PTO and 401K match
Review from HR Dept
The Unlimited PTO plan is a great add!
Review from HR Dept
I dont feel this question is relevant as the compensation package is non-negotiable!
Review from Sales Dept
Generous base salary and no caps on commission, plus a 4% 401k match after your first year
Review from Sales Dept
The Commission Plan is fair
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
compensation is not in line with competitors or market rates. Cherwell pays substantially less than the competition.
Review from Executive Dept
salary and benefits are not comparable with the market. I know I could earn more at other comparable companies. But the vision, people and culture play a part inthe overall happiness and love for the company.
Review from Sales Dept
Closer to the national average for position
Review from Admin Dept
I am paid significantly less than most of my team, despite being one of the top performers. Its completely demoralizing to know that I am valued significantly less than those doing far less work.
Review from Product Dept
The insurance benefits are more expensive than other places I've worked. The compensation feels low especially with the amount of pressure to grow the business.
Review from Customer Support Dept
What are some of the best things about your team?
Collaboration - We have a lot to do but we all jump in to get things done.
Review from HR Dept
As we've had some much growth over the past few years we have worked to be a "melting pot" of experiences. As such, we've grown into a very collaborative culture where we take advantage of having diverse work experiences and different strengths.
Review from HR Dept
Attitude and professionalism. Proud to have such a great team.
Review from Sales Dept
our team respects each other and helps each other to do their very best on a daily basis.
Review from Executive Dept
We have genuinely good people at this company who are willing to pitch in and help with escalations or difficult situations.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Some coworkers are lazy or don't get the big picture. A few are still stuck in the past.
Review from Sales Dept
my coworkers generally try, but management could be doing much more to guide lower performers and create team building opportunities.
Review from Product Dept
They need to have professionalism, a can-do attitude, Focus on delivering quality and not "clock-in, clock-out". The general approach is "I did what was asked of me, and no more". We are here for our customers but it feels like it is more about politics and process.
Review from Engineering Dept
Teams would work together better if managers were available. Having teams in Colorado Springs who see their managers very rarely and managers who do not observe their teams seems to be contributing to a downslide.
Review from Marketing Dept
I wish they were more concerned about honesty and integrity.
Review from Sales Dept
What is most positive about the culture and environment at your company?
Open communication - we keep connected with Virtual Breakrooms that provide updates (and some fun) and "Coffee talk with our CEO" on a monthly basis.
Review from HR Dept
I most enjoy that all our leaders are readily available. Our CEO truly has an "open door policy" - literally --- when his door is open (which is very frequent) employees are encouraged to drop by and talk.
Review from HR Dept
The people and the ambition.
Review from Sales Dept
Focus on doing the right thing.
Review from Executive Dept
Flexible work schedule as long as you get your job done and kind hearted people who are great to work with.
Review from Sales Dept
What needs to change to make the company culture better?
We need to get excited and celebrate delivering quality software in manageable increments to our customers. It has to be celebrating when enough customers upgrade/use our software. Not just when it is "released". Currently we are working towards reports and deadlines for external recognition.
Review from Engineering Dept
Encourage and empower employees in Accounting to be in charge of their jobs instead of telling them everything they are doing wrong, micro-managing every detail and following us to every meeting. Stop documenting, writing up & firing people that don't deserve it because they weren't properly trained
Review from Finance Dept
It's a good culture from my perspective. At the same time, I think we could get more clarity on how the overarching company goals translate into into daily decision-making and prioritization of work.
Review from Product Dept
People need to stop working in silos and working from a place of fear.
Review from Finance Dept
What did you like most about the interview process?
Recruiters are very helpful! I was given prep materials that helped me focus on what the interviewer would focus on
Review from HR Dept
I had an great Recruiter! Very helpful and honest. They kept the process moving, were always available for questions, and was very professional.
Review from HR Dept
I was treated as a person not a resume.
Review from Customer Support Dept
Able to engage with people at all levels of the organization
Review from Marketing Dept
engaging and willing to collaborate.
Review from Marketing Dept
What would you improve about your company's interview process?
The were very transparent and have kept each promise
Review from Sales Dept
Improve communication as you move through the process.
Review from Marketing Dept
What makes you most happy at work?
I have a role where I work with a lot of departments and I enjoy building relationships across the organization.We have great people that enjoy the challenges of a growing company.
Review from HR Dept
I'm passionate to ensure my team enjoy coming to work and are motivated to achieve. Passion is key and I'm privilidged to work with a great bunch of people.
Review from Sales Dept
Working with the technology and interacting with prospects and customers.
Review from Sales Dept
I"m trusted by my peers and management.
Review from Executive Dept
The fulfillment of helping customers be successful and helping my teammates enjoy their work.
Review from Sales Dept
What's going wrong and how can it be improved?
Central is a complete disaster. Salesforce does not integrate well with CSM whatsoever. The egos in dev are completely unchecked - they do not care about customers whatsoever. Sales is consistently overpromising on a product that cannot deliver.
Review from Product Dept
My direct manager is not a good leader. Not engaged in a positive way. Condescending and commanding. Does not allow team members to contribute and empower them to work on projects.
Review from Marketing Dept
Communication, Honesty and Transparency from leaders
Review from Marketing Dept
Stop building products that cause such headaches for customers to use, design or upgrade (that's the big one).
Review from Customer Support Dept
the department needs new managers
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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