Cherwell Software Culture | Comparably
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Cherwell Software Claimed Company
Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units. read more
EMPLOYEE
PARTICIPANTS
217
TOTAL
RATINGS
7315

Cherwell Software Company Culture

Cherwell Software Culture

This score is derived from employee ratings & reviews
Choice Employer
A
4.6/5

Top Rated Culture Dimensions

Cherwell Software CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Sam Gilliland Cherwell Software's CEO
Sam Gilliland
89 /100

Diversity at Cherwell Software

Top 20%Top 20% of Similar Size Companies on Comparably
B+

Diverse employees at Cherwell Software have rated Team, CEO Rating, and Work Culture as the highest categories they have scored

Women at Cherwell Software

Top 35%Top 35% of Similar Size Companies on Comparably
B

Women at Cherwell Software have rated Team, CEO Rating, and Happiness as the highest categories they have scored

Cherwell Software eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 10%Top 10% of Similar Size Companies on Comparably

Recommend to a Friend?

50

Cherwell Software employees are 50% more likely to recommend Cherwell Software as a great place to work

62%Promoters
26%Passives
12%Detractors

Working at Cherwell Software

Working at Cherwell Software is rated highly by 217 employees, across various culture dimensions. Cherwell Software employees are most satisfied about CEO Rating, Executive Team, and Happiness categories, putting Cherwell Software’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 20% compared to other companies in Denver. See below in detail how working at Cherwell Software was rated by employees.

Overall Company Culture at Cherwell Software

A

Overall Company Culture at Cherwell Software is rated A

Last updated months ago

Top
10%

Cherwell Software ranks in the Top 10% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 217 Employees

View Results
0
20
40
60
80
100
IT
85
IT85
Customer Support
84
Customer Support84
HR
84
HR84
Operations
83
Operations83
Sales
83
Sales83
Engineering
80
Engineering80
Marketing
79
Marketing79
Admin
76
Admin76
Product
75
Product75
Finance
73
Finance73

Cherwell Software Employee Reviews

Out of 1149 Cherwell Software employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Cherwell Software improve their work culture.

93%
7%
Positive Reviews93%
Constructive Feedback7%

Positive Reviews From Cherwell Software Employees

  • What did you like most about the interview process?
    Recruiters are very helpful! I was given prep materials that helped me focus on what the interviewer would focus on
  • What do you like best about the leadership team?
    They are always open to feedback and input.
  • What is the best part about your compensation package?
    unlimited PTO and 401K match

Constructive Feedback From Cherwell Software Employees

  • What do your coworkers need to improve and how could you work together better?
    Some coworkers are lazy or don't get the big picture. A few are still stuck in the past.
  • Why do you feel undervalued and what would make you feel better about your compensation?
    compensation is not in line with competitors or market rates. Cherwell pays substantially less than the competition.
  • Why do you feel undervalued and what would make you feel better about your compensation?
    salary and benefits are not comparable with the market. I know I could earn more at other comparable companies. But the vision, people and culture play a part inthe overall happiness and love for the company.

Cherwell Software Company Information

Cherwell Software Company Overview

Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units.

Cherwell Software was founded in 2004 and its current CEO is Sam Gilliland. Since its inception 22 years ago, Cherwell Software has grown to 501 employees.

Cherwell Software Mission, Vision & Values

Cherwell Software Mission Statement

Optimize your ability to deliver services more efficiently, reduce demand on operators, and manage processes, workflows and service experiences. Cherwell improves service delivery across the entire organization.

Cherwell Software Vision Statement

Cherwell improves service experiences across the entire organization through integrated, adaptable technology. Whether addressing customer needs and desires, demonstrating a determination to solve problems, or making a commitment to tell the truth, smarter service is what transforms functional teams into phenomenal ones. Cherwell was founded on the notion that service comes first. And effectively managing service experiences is vital in helping organizations adapt faster, saving precious time and resources.

Cherwell Software Values

  • Heart
  • Honesty
  • Humility
  • Hunger

Sustainability and Corporate Social Responsibility at Cherwell Software

In 2019, Cherwell announced a collaboration with our main nonprofit community partner, CodePath.Org, which provides coding classes and resources to underrepresented college students interested in STEM fields. Although headquartered in California, our goal with CodePath.Org is to be their first Colorado flagship base and to partner with local Colorado university students here to take advantage of CodePath.org’s program and internship offerings.

In May 2019 as well as this coming May, Cherwell participated in the Denver Startup Games, a nonprofit tournament style event for charity; in which we played against other Colorado tech companies like Zoom and HomeAdvisor.

Cherwell also worked with the Colorado Technology Association’s 2019 Women in Tech Conference as the media sponsor; capturing many of the brilliant minds and stories behind the powerful women in tech in our community. We are heavily involved in the CTA’s events and community coordination, understanding that a presence in the Colorado community is important to our business and our people.

Our main CSR program, Cherwell Cares, allows employees to participate in 8 hours of community engagement time to give back to their local community around a topic they’re passionate about. With our Cherwell Care program, all of our employees have community engagement time to donate to the cause of their choice. Cherwell employees have done everything from STEM education efforts to coding camps, to volunteering at the National Mill Dog Rescue. Our organization has received multiple best workplace awards for the Colorado area. We were named one of the best places to work by the Denver Business Journal and a top workplace by the Denver Post in 2019.

Finally, this year, we announced a new initiative coming to Cherwell in April 2020: Global Giving Week. April 18th- 25th will be our first ever Global Giving Week in which all of our seven global offices and remote employees will work on giving back to our local communities that we live and work in. The seven organizations we will working with across the globe include Food banks, education-based nonprofits, Brain Tumor and Cancer Research, and house building with Habitat for Humanity. Additionally, all remote employees are encouraged to pick a nonprofit of their choice to volunteer at during that week in April.

Headquarter10125 Federal Dr #100, Colorado Springs, CO 80908
Colorado Springs, CO 80908
United States of America
Websitewww.cherwell.com
Founding Date2004
Tel (719) 386-7000
Company StatusPrivate
Jobswww.cherwell.com/about/careers/
Social Sites

Cherwell Software Competitors

Cherwell Software competitors include ServiceNow, ivanti, BMC Software, and CA Technologies. Cherwell Software ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Cherwell Software compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    ServiceNow's Logo
    ServiceNow
    4.6/5
  2. #2
    Cherwell Software's Logo
    Cherwell Software
    4.6/5
  3. #3
    ivanti's Logo
    ivanti
    4.5/5
  4. #4
    BMC Software's Logo
    BMC Software
    4.5/5
  5. #5
    CA Technologies' Logo
    CA Technologies
    3.4/5
  • Cherwell Cares: doing good in the Cherwell community.
  • Our Brand, our Product: Make Work Flow.
  • Employee Voices of Cherwell!

Cherwell Software Employees

Cherwell Software has 501 employees. 217 employees at Cherwell Software have reviewed Cherwell Software across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 217 Cherwell Software employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Cherwell Software are pleased with their total compensation at Cherwell Software, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Cherwell Software are extremely happy with their team. 217 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Cherwell Software are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Cherwell Software believe the environment at Cherwell Software is positive. Most Participants believe the pace of work at Cherwell Software is comfortably fast. About 61% of the employees at Cherwell Software work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Cherwell Software are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Cherwell Software employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Cherwell Software report the work pace is comfortably fast
Work Pace
A Day in the Life
96% of Cherwell Software employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Cherwell Software employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
91% of Cherwell Software employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Cherwell Software employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
93% of Cherwell Software employees call their work environment positive
Environment

Joining Cherwell Software - Employee Onboarding

The prevailing opinion from employees about joining Cherwell Software is that the company was very prepared on their first day. Cherwell Software employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Cherwell Software KPIs and OKRs

At Cherwell Software 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Cherwell Software's KPIs and OKRs is essential for its success. Out of 194 Cherwell Software employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 175 have said yes.

AnswerPercent
Yes90%
No10%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes100%
No0%
Are the KPIs/OKRs for your department clear?

Cherwell Software CEO & Leadership

Sam Gilliland Cherwell Software's CEO
89 /100

Cherwell Software CEO Awards and Recognitions

Best CEOs 2020 (Large Companies)
Best CEOs for Women 2020 (Large Companies)
Best CEOs 2019 (Large Companies)
Best CEOs for Women 2019 (Large Companies)

Cherwell Software’s CEO Sam Gilliland started in this role in 2018. Sam’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Denver. With a high CEO score, Sam Gilliland has won the Best CEOs in 2020 along with Zoom Video Communications CEO Eric Yuan and HubSpot CEO Brian Halligan. Cherwell Software’s CEO is highly regarded especially by employees in the HR department, employees in the Sales department, and employees in the Marketing department. However, employees with the company for 2 to 5 Years, Non-Binary employees, and employees in the Finance department have a less favorable view of the CEO and believe there is room for improvement. Compared to Cherwell Software’s competitors, Sam Gilliland ranks right above ServiceNow CEO Bill McDermott. Under Gilliland’s leadership, Cherwell Software employee respondents are most happy about their Executive Team and the company’s Happiness. Gender and Compensation are two areas, according to respondents, where Cherwell Software could stand to see real improvement.

Cherwell Software Leadership

The Cherwell Software Executive Team is rated an “A+” and led by CEO Sam Gilliland, Chief Marketing Officer Scott Gainey, and Co-founder, Executive Vice President and Board Member Timothy Pfeifer

  • Sam Gilliland  CEO / President

    Sam Gilliland CEO / President

    Sam Gilliland is CEO of Cherwell Software, setting the company’s strategic direction and driving its customer-first... read more

  • Scott Gainey Chief Marketing Officer, 2019 Best Marketing Department Leader

    Scott Gainey serves as Cherwell's Chief Marketing Officer (CMO), driving all marketing activities aimed at increasing... read more

  • Timothy Pfeifer Co-founder, Executive Vice President and Board Member

    Timothy Pfeifer serves as the Co-founder, Executive Vice President and Board Member of Cherwell Software. Timothy... read more

  • Helen Duckett VP, Product Operations

    Helen Duckett serves as the VP, Product Operations of Cherwell Software. Helen started at Cherwell Software in September... read more

  • Josh Turpen Vice President Of Engineering

    Josh Turpen serves as the Vice President Of Engineering of Cherwell Software. Josh started at Cherwell Software in April... read more

  • Matt Klassen VP Product Marketing

    Matt Klassen serves as the VP Product Marketing of Cherwell Software. Matt started at Cherwell Software in January of... read more

  • Josh Caid Chief Evangelist

    Josh Caid serves as the Chief Evangelist of Cherwell Software. Josh currently resides in the Colorado Springs, Colorado... read more

  • Ed Locher Vice President of Demand Generation

    Ed Locher serves as the Vice President of Demand Generation of Cherwell Software. Ed currently resides in the Greater... read more

  • Bill Burch Vice President, Customer Support Services

    Bill Burch serves as the Vice President, Customer Support Services of Cherwell Software. Bill currently resides in the... read more

Cherwell Software Salaries

How much does Cherwell Software pay?

How much do people at Cherwell Software get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Cherwell Software is $98,349, or $47 per hour, while the estimated median salary is $94,867, or $45 per hour.

At Cherwell Software, the highest paid job is an Engineering Manager at $307,704 annually and the lowest is an Admin Assistant at $36,623 annually. Average Cherwell Software salaries by department include: HR at $113,087, IT at $67,116, Finance at $80,289, and Legal at $223,118. Half of Cherwell Software salaries are above $94,867.

215 employees at Cherwell Software rank their Compensation in the Top 25% of similar sized companies in the US (based on 675 ratings) while 214 employees at Cherwell Software rank their Perks And Benefits in the Top 15% of similar sized companies in the US (based on 408 ratings).

Last updated months ago.

1st Percentile
$56k
$56k1st Percentile
17th Percentile
$73k
$73k17th Percentile
33rd Percentile
$88k
$88k33rd Percentile
50th Percentile
$173k
$173k50th Percentile
67th Percentile
$270k
$270k67th Percentile
83rd Percentile
$308k
$308k83rd Percentile
100th Percentile
$363k
$363k100th Percentile
$98,349*
Average Compensation
$94,867*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Cherwell Software Salaries by Department

Explore Cherwell Software Salaries

Diversity & Inclusion at Cherwell Software

Diverse employees at Cherwell Software score the company 79/100 across various culture categories, placing Cherwell Software in the Top 20% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Cherwell Software across various culture dimensions.

Ranked Culture the Highest

Women 85/100
Department - Customer Support
Men 86/100
Department - Operations
Diverse Employees 90/100
Department - Sales

Ranked Culture the Lowest

Women 65/100
Department - Product
Men 77/100
Department - Finance
Diverse Employees 67/100
Department - Product

Cherwell Software Perks & Benefits

Unlimited PTO for full-time hires, great snack options, flexibility in schedules.

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Employee Stock Purchase Plan

Office Perks

  • Free Food
  • Company Social Outings
  • Legal Assistance
  • Work From Home Policy
  • Unique Office Space

Cherwell Software PTO

Cherwell Software's PTO and Vacation policy typically gives unlimited days off a year with 67% of employees expected to be work free while out of office. Paid Time Off is Cherwell Software's most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. Cherwell Software's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.

AnswerPercent
Flex Time50%
Vacation Policy50%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes33%
No67%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo7%
$1500 - $2500/mo16%
$1000 -$1500/mo27%
$500 -$1000/mo33%
Less than $500/mo17%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Cherwell Software Careers

Cherwell Software Jobs

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Let Cherwell Software Know You Want To Work There

Overview of Candidates Interested in Cherwell Software on Comparably

Candidates By Department

All Industries
41%
Engineering
19%
Design
9%
Marketing
9%
Sales
6%
Other
16%

Candidates By Location

Denver
53%
Aurora
9%
Colorado Springs
9%
Saint Louis
3%
Englewood
3%
Other
22%

Frequently Asked Questions regarding Cherwell Software

What is Cherwell Software address?

Cherwell Software location is at 10125 Federal Dr #100, Colorado Springs, CO 80908

Who is the CEO of Cherwell Software?

Cherwell Software CEO is Sam Gilliland, their score by employees is 89

What is Cherwell Software eNPS?

The eNPS for Cherwell Software is 50

What is the salary for Desktop Support in Cherwell Software?

Desktop Support average salary in the US is 56k

What are the salaries in the IT in Cherwell Software?

The average salaries for IT in Cherwell Software is 67k

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