


Diverse employees at Cherwell Software have rated Team, CEO Rating, and Work Culture as the highest categories they have scored
Women at Cherwell Software have rated Team, CEO Rating, and Happiness as the highest categories they have scored
Cherwell Software employees are 50% more likely to recommend Cherwell Software as a great place to work
| 62% | Promoters |
|---|---|
| 26% | Passives |
| 12% | Detractors |
Working at Cherwell Software is rated highly by 217 employees, across various culture dimensions. Cherwell Software employees are most satisfied about CEO Rating, Executive Team, and Happiness categories, putting Cherwell Software’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 20% compared to other companies in Denver. See below in detail how working at Cherwell Software was rated by employees.
Overall Company Culture at Cherwell Software is rated A
Last updated months ago
Cherwell Software ranks in the Top 10% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
Out of 1149 Cherwell Software employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Cherwell Software improve their work culture.
| Positive Reviews | 93% |
|---|---|
| Constructive Feedback | 7% |
What did you like most about the interview process?Recruiters are very helpful! I was given prep materials that helped me focus on what the interviewer would focus on
What do you like best about the leadership team?They are always open to feedback and input.
What is the best part about your compensation package?unlimited PTO and 401K match
What do your coworkers need to improve and how could you work together better?Some coworkers are lazy or don't get the big picture. A few are still stuck in the past.
Why do you feel undervalued and what would make you feel better about your compensation?compensation is not in line with competitors or market rates. Cherwell pays substantially less than the competition.
Why do you feel undervalued and what would make you feel better about your compensation?salary and benefits are not comparable with the market. I know I could earn more at other comparable companies. But the vision, people and culture play a part inthe overall happiness and love for the company.
Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units.
Cherwell Software was founded in 2004 and its current CEO is Sam Gilliland. Since its inception 22 years ago, Cherwell Software has grown to 501 employees.
Optimize your ability to deliver services more efficiently, reduce demand on operators, and manage processes, workflows and service experiences. Cherwell improves service delivery across the entire organization.
Cherwell improves service experiences across the entire organization through integrated, adaptable technology. Whether addressing customer needs and desires, demonstrating a determination to solve problems, or making a commitment to tell the truth, smarter service is what transforms functional teams into phenomenal ones. Cherwell was founded on the notion that service comes first. And effectively managing service experiences is vital in helping organizations adapt faster, saving precious time and resources.
In 2019, Cherwell announced a collaboration with our main nonprofit community partner, CodePath.Org, which provides coding classes and resources to underrepresented college students interested in STEM fields. Although headquartered in California, our goal with CodePath.Org is to be their first Colorado flagship base and to partner with local Colorado university students here to take advantage of CodePath.org’s program and internship offerings.
In May 2019 as well as this coming May, Cherwell participated in the Denver Startup Games, a nonprofit tournament style event for charity; in which we played against other Colorado tech companies like Zoom and HomeAdvisor.
Cherwell also worked with the Colorado Technology Association’s 2019 Women in Tech Conference as the media sponsor; capturing many of the brilliant minds and stories behind the powerful women in tech in our community. We are heavily involved in the CTA’s events and community coordination, understanding that a presence in the Colorado community is important to our business and our people.
Our main CSR program, Cherwell Cares, allows employees to participate in 8 hours of community engagement time to give back to their local community around a topic they’re passionate about. With our Cherwell Care program, all of our employees have community engagement time to donate to the cause of their choice. Cherwell employees have done everything from STEM education efforts to coding camps, to volunteering at the National Mill Dog Rescue. Our organization has received multiple best workplace awards for the Colorado area. We were named one of the best places to work by the Denver Business Journal and a top workplace by the Denver Post in 2019.
Finally, this year, we announced a new initiative coming to Cherwell in April 2020: Global Giving Week. April 18th- 25th will be our first ever Global Giving Week in which all of our seven global offices and remote employees will work on giving back to our local communities that we live and work in. The seven organizations we will working with across the globe include Food banks, education-based nonprofits, Brain Tumor and Cancer Research, and house building with Habitat for Humanity. Additionally, all remote employees are encouraged to pick a nonprofit of their choice to volunteer at during that week in April.
| Headquarter | 10125 Federal Dr #100, Colorado Springs, CO 80908 Colorado Springs, CO 80908 United States of America |
|---|---|
| Website | www.cherwell.com |
| Founding Date | 2004 |
| Tel | (719) 386-7000 |
| Company Status | Private |
| Jobs | www.cherwell.com/about/careers/ |
| Social Sites |
Cherwell Software competitors include ServiceNow, ivanti, BMC Software, and CA Technologies. Cherwell Software ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Cherwell Software compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.










Cherwell Software has 501 employees. 217 employees at Cherwell Software have reviewed Cherwell Software across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 217 Cherwell Software employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Cherwell Software are pleased with their total compensation at Cherwell Software, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Cherwell Software are extremely happy with their team. 217 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Cherwell Software are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Cherwell Software believe the environment at Cherwell Software is positive. Most Participants believe the pace of work at Cherwell Software is comfortably fast. About 61% of the employees at Cherwell Software work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Cherwell Software are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.


The prevailing opinion from employees about joining Cherwell Software is that the company was very prepared on their first day. Cherwell Software employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
At Cherwell Software 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Cherwell Software's KPIs and OKRs is essential for its success. Out of 194 Cherwell Software employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 175 have said yes.
Cherwell Software’s CEO Sam Gilliland started in this role in 2018. Sam’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Denver. With a high CEO score, Sam Gilliland has won the Best CEOs in 2020 along with Zoom Video Communications CEO Eric Yuan and HubSpot CEO Brian Halligan. Cherwell Software’s CEO is highly regarded especially by employees in the HR department, employees in the Sales department, and employees in the Marketing department. However, employees with the company for 2 to 5 Years, Non-Binary employees, and employees in the Finance department have a less favorable view of the CEO and believe there is room for improvement. Compared to Cherwell Software’s competitors, Sam Gilliland ranks right above ServiceNow CEO Bill McDermott. Under Gilliland’s leadership, Cherwell Software employee respondents are most happy about their Executive Team and the company’s Happiness. Gender and Compensation are two areas, according to respondents, where Cherwell Software could stand to see real improvement.
The Cherwell Software Executive Team is rated an “A+” and led by CEO Sam Gilliland, Chief Marketing Officer Scott Gainey, and Co-founder, Executive Vice President and Board Member Timothy Pfeifer
Sam Gilliland CEO / President
Sam Gilliland is CEO of Cherwell Software, setting the company’s strategic direction and driving its customer-first... read more
Scott Gainey Chief Marketing Officer, 2019 Best Marketing Department Leader
Scott Gainey serves as Cherwell's Chief Marketing Officer (CMO), driving all marketing activities aimed at increasing... read more
Timothy Pfeifer Co-founder, Executive Vice President and Board Member
Timothy Pfeifer serves as the Co-founder, Executive Vice President and Board Member of Cherwell Software. Timothy... read more
Helen Duckett VP, Product Operations
Helen Duckett serves as the VP, Product Operations of Cherwell Software. Helen started at Cherwell Software in September... read more
Josh Turpen Vice President Of Engineering
Josh Turpen serves as the Vice President Of Engineering of Cherwell Software. Josh started at Cherwell Software in April... read more
Matt Klassen VP Product Marketing
Matt Klassen serves as the VP Product Marketing of Cherwell Software. Matt started at Cherwell Software in January of... read more
Bill Burch Vice President, Customer Support Services
Bill Burch serves as the Vice President, Customer Support Services of Cherwell Software. Bill currently resides in the... read more
How much do people at Cherwell Software get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Cherwell Software is $98,349, or $47 per hour, while the estimated median salary is $94,867, or $45 per hour.
At Cherwell Software, the highest paid job is an Engineering Manager at $307,704 annually and the lowest is an Admin Assistant at $36,623 annually. Average Cherwell Software salaries by department include: HR at $113,087, IT at $67,116, Finance at $80,289, and Legal at $223,118. Half of Cherwell Software salaries are above $94,867.
215 employees at Cherwell Software rank their Compensation in the Top 25% of similar sized companies in the US (based on 675 ratings) while 214 employees at Cherwell Software rank their Perks And Benefits in the Top 15% of similar sized companies in the US (based on 408 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $56k | $56k | 1st Percentile |
17th Percentile $73k | $73k | 17th Percentile |
33rd Percentile $88k | $88k | 33rd Percentile |
50th Percentile $173k | $173k | 50th Percentile |
67th Percentile $270k | $270k | 67th Percentile |
83rd Percentile $308k | $308k | 83rd Percentile |
100th Percentile $363k | $363k | 100th Percentile |
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Diverse employees at Cherwell Software score the company 79/100 across various culture categories, placing Cherwell Software in the Top 20% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Cherwell Software across various culture dimensions.
Unlimited PTO for full-time hires, great snack options, flexibility in schedules.
Cherwell Software's PTO and Vacation policy typically gives unlimited days off a year with 67% of employees expected to be work free while out of office. Paid Time Off is Cherwell Software's most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. Cherwell Software's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.

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Candidates By Department
All Industries | 41% | |
|---|---|---|
Engineering | 19% | |
Design | 9% | |
Marketing | 9% | |
Sales | 6% | |
Other | 16% |
Candidates By Location
Denver | 53% | |
|---|---|---|
Aurora | 9% | |
Colorado Springs | 9% | |
Saint Louis | 3% | |
Englewood | 3% | |
Other | 22% |
What is Cherwell Software address?
Cherwell Software location is at 10125 Federal Dr #100, Colorado Springs, CO 80908
Who is the CEO of Cherwell Software?
Cherwell Software CEO is Sam Gilliland, their score by employees is 89
What is Cherwell Software eNPS?
The eNPS for Cherwell Software is 50
What is the salary for Desktop Support in Cherwell Software?
Desktop Support average salary in the US is 56k
What are the salaries in the IT in Cherwell Software?
The average salaries for IT in Cherwell Software is 67k