Cherwell Software Employee Reviews
Out of 1149 Cherwell Software employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Cherwell Software improve their work culture. The IT team, with 100% positive reviews, reports the best experience at Cherwell Software compared to all other departments at the company. The Product team offered the most constructive feedback, with 19% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
'make work flow' is a joke - the integrations and internal processes are inefficient and difficult to navigate. Development needs to be held accountable to resolve bugs and create software customers actually want to use.
Review from Product Dept
Communication, Honesty, Transparency and helping teams achieve goals together.
Review from Marketing Dept
Stop the extreme micro-management and debilitating dis-empowerment in Finance.
Review from Finance Dept
Knowing who their employees are, knowing the strengths of their employees, using the skills and experience of their employees. We're not here to be worker bees working on assigned tasks, we're here to be involved and help and leaders need to know who they are leading for that to take place.
Review from Operations Dept
Finding a clear direction and maintaining it for a length of time. The leadership team membership has seemed like a revolving door for some years now. One thing that might be benefial is finding new leadership team members that will actually stay at the company.
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
compensation is not in line with competitors or market rates. Cherwell pays substantially less than the competition.
Review from Executive Dept
salary and benefits are not comparable with the market. I know I could earn more at other comparable companies. But the vision, people and culture play a part inthe overall happiness and love for the company.
Review from Sales Dept
The insurance benefits are more expensive than other places I've worked. The compensation feels low especially with the amount of pressure to grow the business.
Review from Customer Support Dept
Closer to the national average for position
Review from Admin Dept
I am paid significantly less than most of my team, despite being one of the top performers. Its completely demoralizing to know that I am valued significantly less than those doing far less work.
Review from Product Dept
What do your coworkers need to improve and how could you work together better?
Some coworkers are lazy or don't get the big picture. A few are still stuck in the past.
Review from Sales Dept
my coworkers generally try, but management could be doing much more to guide lower performers and create team building opportunities.
Review from Product Dept
They need to have professionalism, a can-do attitude, Focus on delivering quality and not "clock-in, clock-out". The general approach is "I did what was asked of me, and no more". We are here for our customers but it feels like it is more about politics and process.
Review from Engineering Dept
Teams would work together better if managers were available. Having teams in Colorado Springs who see their managers very rarely and managers who do not observe their teams seems to be contributing to a downslide.
Review from Marketing Dept
I wish they were more concerned about honesty and integrity.
Review from Sales Dept
What needs to change to make the company culture better?
We need to get excited and celebrate delivering quality software in manageable increments to our customers. It has to be celebrating when enough customers upgrade/use our software. Not just when it is "released". Currently we are working towards reports and deadlines for external recognition.
Review from Engineering Dept
Encourage and empower employees in Accounting to be in charge of their jobs instead of telling them everything they are doing wrong, micro-managing every detail and following us to every meeting. Stop documenting, writing up & firing people that don't deserve it because they weren't properly trained
Review from Finance Dept
It's a good culture from my perspective. At the same time, I think we could get more clarity on how the overarching company goals translate into into daily decision-making and prioritization of work.
Review from Product Dept
People need to stop working in silos and working from a place of fear.
Review from Finance Dept
What would you improve about your company's interview process?
The were very transparent and have kept each promise
Review from Sales Dept
Improve communication as you move through the process.
Review from Marketing Dept
What's going wrong and how can it be improved?
Central is a complete disaster. Salesforce does not integrate well with CSM whatsoever. The egos in dev are completely unchecked - they do not care about customers whatsoever. Sales is consistently overpromising on a product that cannot deliver.
Review from Product Dept
My direct manager is not a good leader. Not engaged in a positive way. Condescending and commanding. Does not allow team members to contribute and empower them to work on projects.
Review from Marketing Dept
Communication, Honesty and Transparency from leaders
Review from Marketing Dept
Stop building products that cause such headaches for customers to use, design or upgrade (that's the big one).
Review from Customer Support Dept
the department needs new managers
Review from Operations Dept
What would you most like to see improved at your company?
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