Cherwell Software Leadership Employee Reviews | Comparably
Cherwell Software Claimed Company
Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units. read more
EMPLOYEE
PARTICIPANTS
217
TOTAL
RATINGS
7315
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Cherwell Software Leadership Employee Reviews

What do you like best about the leadership team?

They are always open to feedback and input.

Review from HR Dept

We have an amazing leadership team! Great blend of experiences and they work very well together.

Review from HR Dept

Culture is good and leans to the side of carrot rather than stick which was the previous leadership way.

Review from Sales Dept

Pretty open and transparent. Have a clear direction for the company.

Review from Sales Dept

open door policy, flexible, understanding, intelligent, thoughtful, and humble.

Review from Executive Dept

Open, approachable, and down to earth

Review from Sales Dept

A consistent message and strategy that is focused on growth.

Review from Sales Dept

There is a single focus and clearness of vision.

Review from Sales Dept

The leadership has a clear vision that they are working towards and having everyone in the company work towards. Very transparent and honest as per the values of the company.

Review from Sales Dept

all seem to be invested in the success of the company

Review from Sales Dept

They are available and transparent. I feel like they are always as open as possible in their communications.

Review from Customer Support Dept

They're in the trenches with us every day, doing what they can to support us in achieving our goals!

Review from Sales Dept

They are aligned and committed to the success of Cherwell set out by the executive team and still care about each employee

Review from Sales Dept

Most are approachable and we get to see them as "real" people

Review from IT Dept

The support and transparency from the leadership team is outstanding!

Review from Sales Dept

Communication is a high priority as demonstrated in the "All Hands" quarterly meetings.

Review from Operations Dept

I love that our company cares so much that the employees are treated with dignity and respect, from the bottom up. My experience so far with the leadership team has been wonderful. I appreciate the transparency and human element, which begins with my manager, up to my VP and the executive team.

Review from Sales Dept

Leadership at Cherwell listens to constructive feedback and takes action on it. I feel comfortable providing feedback to leadership because I know they will take it seriously and follow up with it.

Review from Operations Dept

The leadership team is invested in our customers and our employees. It's a fine balance, and they want to make it work.

Review from Customer Support Dept

The leadership team lives the values of the organization better than I've experienced at any other corporation - both big and small. There is a level of sincerity and transparency which makes them both approachable and connected. They work hard and have passion for the mission, which is inspiring.

Review from Sales Dept

What does the leadership team need to get better at?

'make work flow' is a joke - the integrations and internal processes are inefficient and difficult to navigate. Development needs to be held accountable to resolve bugs and create software customers actually want to use.

Review from Product Dept

Communication, Honesty, Transparency and helping teams achieve goals together.

Review from Marketing Dept

Stop the extreme micro-management and debilitating dis-empowerment in Finance.

Review from Finance Dept

Knowing who their employees are, knowing the strengths of their employees, using the skills and experience of their employees. We're not here to be worker bees working on assigned tasks, we're here to be involved and help and leaders need to know who they are leading for that to take place.

Review from Operations Dept

Finding a clear direction and maintaining it for a length of time. The leadership team membership has seemed like a revolving door for some years now. One thing that might be benefial is finding new leadership team members that will actually stay at the company.

Review from Engineering Dept

Pay lags behind industry counterparts

Review from Engineering Dept

They have lost focus on customer retention and satisfaction.

Review from Customer Support Dept

Including all parties when we are implementing a new project/process. Asking the people that do the daily work how it will impact them. Making benefits equal to all departments . Some departments do not get very many benefits.

Review from Finance Dept

Effectively fixing the company's outstanding issues.

Review from Finance Dept

Direction, messaging, flexibility, communication and consistency.

Review from Marketing Dept

Would like to see more consistency in the managing of teams within Cherwell. A number of teams feel empowered and appreciated and other teams have members who enjoy working at Cherwell but not for the immediate management team.

Review from Marketing Dept
TOP
5%

Leadership Scores are rated in the Top 5% of similar size companies on Comparably

Rated Cherwell Software Leadership the Highest

  • Experience - Entry Level
    +6%
  • Ethnicity - Asian or Pacific Islander
    +5%
  • Department - Customer Support
    +3%

Rated Cherwell Software Leadership the Lowest

  • Gender - Non-Binary
    -29%
  • Tenure - 2 to 5 Years
    -23%
  • Ethnicity - African American/Black
    -15%
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