-20
eNPS Score
Q&A With Cigna HealthSpring Employees
Cigna HealthSpring employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Cigna HealthSpring
First and foremost they should cover what Doctors prescribe. Second, their customer service agents, in my experience, are incompetent.
Posted a month ago
Literally everything from customer service to prices
The customer service is extremely poor. Our crossover from medicare took months. Claims from the first five months have not been taken care of. You can not speak with claims. Multiple submissions of claims have not been answered. Stay away. Awful!
Be responsive, be accurate, and more involved in customer affairs, Currently it is lost in a sea of issues that need to be ironed out!
Can you please put an option on the HealthSpring Medicare Plans website for a member to opt for paperless EOB's? You're wasting money sending hard copy in the mail. I spent 45 min on the phone today waiting for customer service to make this request. Never got to speak to a person.
Q&A With Cigna HealthSpring Employees
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What are the most important soft skills to be successful at Cigna HealthSpring?
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What is Cigna HealthSpring's internship program like?
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What do you wish you knew before starting at Cigna HealthSpring?
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Should I work at Cigna HealthSpring?
30% of Cigna HealthSpring employees would encourage their friends to become coworkers, whereas 20% are neutral and 50% would not recommend working at Cigna HealthSpring to their friends.
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
