-100
NPS
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City Sports
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About City Sports' Brand
City Sports is a U.S-based retailer of branded sporting goods merchandise. Among its major competitors, City Sports is ranked in 3rd place for NPS while DICK'S Sporting Goods is 1st, and Footaction is 2nd.
City Sports Ranking
- #3 / 3 of its competitors
City Sports NPS
City Sports's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether City Sports's customers would recommend using the product based on a scale of -100 to 100.
City Sports Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
City Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 -100 | Sep 2025 | -100 |
How Other Brands Compare
City Sports is ranked third for NPS among its competitors. DICK'S Sporting Goods and Footaction come in first and second.
City Sports |  DICK'S Sporting Goods |  Footaction | |
| Global Ranking | #- | #244 | #- |
| NPS | -100 | 32 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.88B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
City Sports NPS vs. Competitors
Compared to its competitors, City Sports's NPS is rated right below Footaction.
| COMPANY | NPS Score | |
|---|---|---|
| DICK'S Sporting Goods | 32 |
| Footaction | 0 |
| City Sports | -100 |
City Sports as an Employer
2.9/5
City Sports has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
City Sports scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of City Sports would recommend the brand to a friend. ENPS measures how likely City Sports employees would recommend working at City Sports to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
