41
NPS
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Cognizant Softvision
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About Cognizant Softvision's Brand
Cognizant Softvision is a leading product engineering company, creating impactful end-to-end digital products and solutions that connect brands with customers. Delivering sustainable innovation, agility and a connection that inspires engagement and business transformation, we’ve worked with some of the world’s largest leading brands. Cognizant Softvision has over 3,000 product, design and engineering professionals across a network of global studios in nine countries and five continents. Learn how Cognizant Softvision designs experiences and engineers outcomes that result in memorable interactions at www.cognizantsoftvision.com or follow us @WeAreSoftvision. Among its major competitors, Cognizant Softvision is ranked in 1st place for NPS while Accenture (Global) is 2nd, and EPAM Systems is 3rd.Their current valuation is $42.74B
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Cognizant Softvision Ranking
- #1 / 3 of its competitors
Cognizant Softvision NPS
Cognizant Softvision's Net Promoter Score (NPS) is a 41 with 58% Promoters, 25% Passives, and 17% Detractors. Net Promoter Score tracks whether Cognizant Softvision's customers would recommend using the product based on a scale of -100 to 100.
Cognizant Softvision Overall NPS
| 58% | Promoters |
|---|---|
| 25% | Passives |
| 17% | Detractors |
Cognizant Softvision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 67 | Apr 2022 | 67 |
Sep 2022 57 | Sep 2022 | 57 |
Nov 2022 37 | Nov 2022 | 37 |
Dec 2022 33 | Dec 2022 | 33 |
May 2023 40 | May 2023 | 40 |
Jul 2023 36 | Jul 2023 | 36 |
Jan 2024 42 | Jan 2024 | 42 |
How Other Brands Compare
Cognizant Softvision is ranked first for NPS among its competitors. Accenture (Global) and EPAM Systems come in second and third. Among those competitors, it is the second most valued company behind Accenture (Global).
Cognizant Softvision |  EPAM Systems |  Accenture (Global) | |
| Global Ranking | #- | #396 | #807 |
| NPS | 41 | 21 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $42.74B | $14.94B | $168.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cognizant Softvision NPS vs. Competitors
Compared to its competitors, Cognizant Softvision's NPS is rated right above Accenture (Global).
| COMPANY | NPS Score | |
|---|---|---|
| Cognizant Softvision | 41 |
| Accenture (Global) | 28 |
| EPAM Systems | 21 |
Cognizant Softvision Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Cognizant Softvision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cognizant Softvision Customer Loyalty vs. Competitors
Compared to its competitors, Cognizant Softvision's Customer Loyalty score is rated right above EPAM Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cognizant Softvision | 81% |
| EPAM Systems | 81% |
| Accenture (Global) | 75% |
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Cognizant Softvision Product Quality
3.9/5
Cognizant Softvision has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Cognizant Softvision Product Information
Cognizant Softvision’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Cognizant Softvision Product Quality vs. Competitors
Compared to its competitors, Cognizant Softvision's Product Quality score is rated right above Accenture (Global).
| COMPANY | Product Quality Score | |
|---|---|---|
| Cognizant Softvision | 3.9/5 |
| Accenture (Global) | 3.9/5 |
| EPAM Systems | 3.8/5 |
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Cognizant Softvision Pricing
Cognizant Softvision ROI & Value For Money
3.4/5
Cognizant Softvision has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Cognizant Softvision Pricing vs. Competitors
Compared to its competitors, Cognizant Softvision's ROI score is rated right below EPAM Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Accenture (Global) | 3.8/5 |
| EPAM Systems | 3.8/5 |
| Cognizant Softvision | 3.4/5 |
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Cognizant Softvision Customer Satisfaction (CSAT)
Cognizant Softvision Customer Satisfaction (CSAT) Score
70 / 100
Cognizant Softvision has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
50%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cognizant Softvision Customer Satisfaction vs. Competitors
Compared to its competitors, Cognizant Softvision's Customer Satisfaction score is rated right below Accenture (Global).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EPAM Systems | 83% |
| Accenture (Global) | 77% |
| Cognizant Softvision | 70% |
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Cognizant Softvision Customer Service
3.4/5
Cognizant Softvision has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Cognizant Softvision's Customer Service
Address
55 Hudson Yards, New York City, NY 10001
Website
https://www.cognizantsoftvision.com
Phone Number
1111111111111111
Cognizant Softvision's Social Links
Cognizant Softvision Customer Service vs. Competitors
Compared to its competitors, Cognizant Softvision's Customer Service score is rated right below EPAM Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accenture (Global) | 4/5 |
| EPAM Systems | 3.9/5 |
| Cognizant Softvision | 3.4/5 |
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Cognizant Softvision as an Employer
3.8/5
Cognizant Softvision has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Cognizant Softvision scored a 41 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Cognizant Softvision would recommend the brand to a friend. ENPS measures how likely Cognizant Softvision employees would recommend working at Cognizant Softvision to a friend.
Net Promoter Score
41
NPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
