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Product functionality is vaguely described and barely works for a majority of the customers base.
What does the leadership team need to get better at?
Leadership only seems to listen to those who mirror their opinions. Employees are considered to be replaceable and don't matter.
What do your coworkers need to improve and how could you work together better?
The Engineering staff rules the world. It is not diverse and one person can impact your customer, your job and the perception of you by other co-workers. You can be ignored for weeks and then expected to answer a phone call from another timezone after midnight in your timezone.
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