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Anonymously Rate Your Experience & Make Work BetterCommunity Bank System employees are 14% more likely to recommend Community Bank System as a great place to work
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
Working at Community Bank System is rated average by 17 employees, across various culture dimensions. Community Bank System employees are most satisfied about Outlook, Team, and Work Culture categories, putting Community Bank System’s culture in the Top 50% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Richmond, VA. See below in detail how working at Community Bank System was rated by employees.
Overall Company Culture at Community Bank System is rated C+
Last updated months ago
Community Bank System ranks in the Top 50% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterOut of 19 Community Bank System employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Community Bank System improve their work culture.
| Positive Reviews | 93% |
|---|---|
| Constructive Feedback | 7% |
What makes you most happy at work?When I dont have to deal with my boss or others in the executive team
What is most positive about the culture and environment at your company?The holding company. The local executive management could be eliminated and the bank would save costs on the salaries and probably operate more efficiently.
What are some of the best things about your team?Solid people. Like to work hard and get loans booked.
What does the leadership team need to get better at?Their main focus is self centered and they are I'll equipped to do their jobs.
"Community Bank, provides banking and financial services to retail, commercial, and municipal customers."
At Community Bank, our mission is to ensure our customers Bank Happy.
| Headquarter | Dewitt, VA United States of America |
|---|---|
| Website | communitybankna.com/ |
| Founding Date | 1866 |
| Company Status | Public |
| Stock | CBU |
Community Bank System competitors include Hamilton, First Busey Corporation, Bank of Southwest, and UBS. Community Bank System ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Community Bank System compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
17 employees at Community Bank System have reviewed Community Bank System across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 17 Community Bank System employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Community Bank System are mostly dissatisfied with their total compensation at Community Bank System, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Community Bank System are pleased with their team. 17 Participants grade the quality of their coworkers a B. The majority believe the meetings at Community Bank System are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Community Bank System believe the environment at Community Bank System is positive. Most Participants believe the pace of work at Community Bank System is extremely fast. About 75% of the employees at Community Bank System work 8 hours or less.
Overall, the employees at Community Bank System are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

The prevailing opinion from Comparably users in Richmond, VA about their company is that it was very prepared on their first day. Richmond, VA employees concluded that their overall onboarding experience was positive. 67% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
At this moment no Community Bank System employees have provided insight into whether or not they clearly understand Community Bank System's KPIs and OKRs.
Mark’s approval rate is just above average, putting Mark in the Top 40% of all CEOs of similar-sized companies on Comparably, and in the Bottom 45% compared to the CEOs of all other companies in Richmond, VA. Mark Tryniski is well regarded by employees for the Outlook Community Bank System offers, and ranks among the Top 25% of CEOs by employees in that category. Mark is most liked by Caucasian employees. When compared to Community Bank System’s competitors, Mark Tryniski ranks just below UBS’s CEO Sergio Ermotti. With Mark’s leadership, Community Bank System employee respondents are most happy about their Outlook and Team. Mark was rated slightly below average for Compensation.
The Community Bank System Executive Team is rated a “C” and led by CEO Mark Tryniski, Chief Banking Officer, EVP, Chief Banking Officer of Community Bank and EVP of Community Bank Brian Donahue, and Chief Credit Officer and Senior Vice President Joseph Serbun
Mark Tryniski CEO / President
Mr. Mark E. Tryniski has been the President and Chief Executive Officer at Community Bank System Inc., and its... read more
Brian Donahue Chief Banking Officer, EVP, Chief Banking Officer of Community Bank and EVP of Community Bank
Mr. Brian D. Donahue has been the Chief Banking Officer and Executive Vice President at Community Bank System Inc. since... read more
Joseph Serbun Chief Credit Officer and Senior Vice President
Mr. Joseph F. Serbun serves as Chief Credit Officer and Senior Vice President at Community Bank System Inc. Mr. Serbun... read more
Scott A. Kingsley CPA CFO, Executive VP, Treasurer, Executive VP of Community Bank and CFO of Community Bank
Mr. Scott A. Kingsley, CPA, has been Vice President at Food Bank Of Central New York Inc. since September 2014. Mr.... read more
George J. Getman Executive VP, General Counsel, Executive VP of Community Bank and General Counsel of Community Bank
Mr. George J. Getman has been an Executive Vice President and General Counsel at Community Bank System Inc. since... read more
Nicholas S. Russell Senior Vice President and Senior Commercial Lending Officer of Northern Region
Mr. Nicholas S. Russell has been Senior Vice President and Senior Commercial Lending Officer - Northern Region of... read more
Aaron Friot VP & CTO
Mr. Aaron Friot has been Vice President and Chief Technology Officer at Community Bank System, Inc. since November 7,... read more
Richard M. Heidrick Senior Vice President and Director of Consumer Lending
Mr. Richard M. Heidrick, also known as Dick, has been a Director of Consumer Lending at Community Bank System Inc. since... read more
George J. Burke Jr. Senior Vice President and Director of Mortgage Lending
Mr. George J. Burke, Jr. has been Vice President and Director of Mortgage Lending at Community Bank, N.A. since April... read more
How much do people at Community Bank System get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Community Bank System is $117,356, or $56 per hour, while the estimated median salary is $116,724, or $56 per hour.
At Community Bank System, the highest paid job is a Director of Sales at $209,146 annually and the lowest is a CS Rep at $46,314 annually. Average Community Bank System salaries by department include: Product at $152,283, HR at $110,577, Sales at $140,587, and Operations at $93,237. Half of Community Bank System salaries are above $116,724.
9 employees at Community Bank System rank their Compensation in the Bottom 25% of similar sized companies in the US (based on 29 ratings) while 9 employees at Community Bank System rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 9 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $68k | $68k | 1st Percentile |
17th Percentile $89k | $89k | 17th Percentile |
33rd Percentile $116k | $116k | 33rd Percentile |
50th Percentile $171k | $171k | 50th Percentile |
67th Percentile $227k | $227k | 67th Percentile |
83rd Percentile $245k | $245k | 83rd Percentile |
100th Percentile $287k | $287k | 100th Percentile |
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
The Diversity score provides insights into how diverse employees feel and rate their work experience at Community Bank System across various culture dimensions.
Community Bank System PTO policy is a critical component of the benefits package offered to employees.

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Who is the CEO of Community Bank System?
Community Bank System CEO is Mark Tryniski, their score by employees is 69
What is Community Bank System eNPS?
The eNPS for Community Bank System is 14
What is Community Bank System revenue?
Community Bank System revenue is $507M
What is the salary for Sales Rep in Community Bank System?
Sales Rep average salary in the US is 122k
What are the salaries in the Design in Community Bank System?
The average salaries for Design in Community Bank System is 115k