Concentra is a B2B solution for the overall management of online payments made via bank transfers to companies of any size. read more
In a patient care environment ive heard the term patient care only once in a year but i hear turnaround time and google review daily
What are some of the best things about your team?
My team is amazing!! They work hard for very little recognition from above!
What's going wrong and how can it be improved?
Stop walk ins on top of appoiintments and that one change would improve the KPI's
What would you improve about your company's interview process?
There was no need for me to interview five different times. Try to get all of the players together im a room instead of dragging out five different calls.
What is the best part about your compensation package?
Nothing. We have very little control over the KPI's needed to get the bonus and are rated on many things beyond our control. Very small raises even for top preformers
What needs to change to make the company culture better?
Bring in consultants to look at processes. Try to be proactive instead of reactive and trust your wmployees to do their job instead of micromanaging every little item. One size does not fit all just because something works in one clinic does not mean it will work as well in another. Be flexible.
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