0
NPS
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Crusoe
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About Crusoe's Brand
Crusoe is powering the AI revolution with an energy-first approach to AI infrastructure. We’re vertically integrated, meaning we find innovative energy sources, build and manage hyperscale AI factories, and offer a scalable AI cloud platform. Crusoe provides the foundational AI infrastructure so our customers can build the future faster. Among its major competitors, Crusoe is ranked in 4th place for NPS while DigitalOcean is 1st, and QTS Data Centers is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Crusoe Ranking
- #4 / 4 of its competitors
Crusoe NPS
Crusoe's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Crusoe's customers would recommend using the product based on a scale of -100 to 100.
Crusoe Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Crusoe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
How Other Brands Compare
Crusoe is ranked #4 for NPS among its competitors. DigitalOcean and QTS Data Centers come in first and second, with Lambda Labs coming in at third.
Crusoe |  DigitalOcean |  QTS Data Centers |  Lambda Labs | |
| Global Ranking | #- | #788 | #- | #- |
| NPS | 0 | 29 | 12 | 0 |
| Valuation Updated every 24 hours for public companies | - | $350.00M | $6.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crusoe NPS vs. Competitors
Compared to its competitors, Crusoe's NPS is rated right above Vantage Data Centers, and is preceded by Lambda Labs.
| COMPANY | NPS Score | |
|---|---|---|
| DigitalOcean | 29 |
| QTS Data Centers | 12 |
| Lambda Labs | 0 |
| Crusoe | 0 |
 | Vantage Data Centers | -100 |
Crusoe Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Crusoe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crusoe Customer Loyalty vs. Competitors
Compared to its competitors, Crusoe's Customer Loyalty score is rated right above DigitalOcean.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Crusoe | 100% |
| DigitalOcean | 75% |
| QTS Data Centers | 75% |
| Lambda Labs | 10% |
| Vantage Data Centers | N/A |
Unlock Crusoe Customer Loyalty vs. Competitors Data
VS
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Crusoe Product Quality
4/5
Crusoe has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Crusoe Product Information
Crusoe’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://crusoe.ai/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Energy
Manufacturing
Crusoe Product Quality vs. Competitors
Compared to its competitors, Crusoe's Product Quality score is rated right above QTS Data Centers.
| COMPANY | Product Quality Score | |
|---|---|---|
| Crusoe | 4/5 |
| QTS Data Centers | 3.9/5 |
| DigitalOcean | 3.8/5 |
| Lambda Labs | 2.5/5 |
| Vantage Data Centers | N/A |
Unlock Crusoe Product Quality vs. Competitors Data
VS
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Crusoe Pricing
Crusoe ROI & Value For Money
3.5/5
Crusoe has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Crusoe Pricing vs. Competitors
Compared to its competitors, Crusoe's ROI score is rated right above Lambda Labs, and is preceded by QTS Data Centers.
| COMPANY | Pricing Score | |
|---|---|---|
| DigitalOcean | 3.9/5 |
| QTS Data Centers | 3.5/5 |
| Crusoe | 3.5/5 |
| Lambda Labs | 2.5/5 |
| Vantage Data Centers | N/A |
Unlock Crusoe ROI vs. Competitors Data
VS
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Crusoe Customer Satisfaction (CSAT)
Crusoe Customer Satisfaction (CSAT) Score
100 / 100
Crusoe has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crusoe Customer Satisfaction vs. Competitors
Compared to its competitors, Crusoe's Customer Satisfaction score is rated right above DigitalOcean.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Crusoe | 100% |
| DigitalOcean | 67% |
| QTS Data Centers | 67% |
| Lambda Labs | 0% |
| Vantage Data Centers | 0% |
Unlock Crusoe Customer Satisfaction vs. Competitors Data
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Crusoe Customer Service
4/5
Crusoe has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Crusoe's Customer Service
Address
255 Fillmore St, Denver, CO 80206
Website
https://crusoe.ai/
Crusoe's Social Links
Crusoe Customer Service vs. Competitors
Compared to its competitors, Crusoe's Customer Service score is rated right above DigitalOcean.
| COMPANY | Customer Service Score | |
|---|---|---|
| Crusoe | 4/5 |
| DigitalOcean | 3.8/5 |
| QTS Data Centers | 3.7/5 |
| Lambda Labs | 2.5/5 |
| Vantage Data Centers | N/A |
Unlock Crusoe Customer Service vs. Competitors Data
VS
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Crusoe as an Employer
4.9/5
Crusoe has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Crusoe scored a 0 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Crusoe would recommend the brand to a friend. ENPS measures how likely Crusoe employees would recommend working at Crusoe to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 75% | Promoters |
|---|---|
| 15% | Passive |
| 10% | Detractors |
