4
NPS
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QTS Data Centers
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About QTS Data Centers' Brand
QTS is the digital infrastructure leader – Powered by People, driven by purpose and fueled by a spirit of innovation. We have a 20-year track record of designing, building and operating world-class data centers, delivering the critical infrastructure for the world’s largest and fastest-growing companies. We have more than 75 data centers in operation or under development across the United States and Europe. Among its major competitors, QTS Data Centers is ranked in 3rd place for NPS while Equinix is 1st, and Coresite is 2nd.Their current valuation is $6.00B
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
QTS Data Centers Ranking
- #2 / 4 of its competitors
QTS Data Centers NPS
QTS Data Centers's Net Promoter Score (NPS) is a 4 with 46% Promoters, 12% Passives, and 42% Detractors. Net Promoter Score tracks whether QTS Data Centers's customers would recommend using the product based on a scale of -100 to 100.
QTS Data Centers Overall NPS
| 46% | Promoters |
|---|---|
| 12% | Passives |
| 42% | Detractors |
QTS Data Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 22 | Jul 2023 | 22 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 19 | Nov 2023 | 19 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 27 | Feb 2024 | 27 |
Jun 2024 20 | Jun 2024 | 20 |
Sep 2024 25 | Sep 2024 | 25 |
Nov 2024 14 | Nov 2024 | 14 |
Feb 2025 8 | Feb 2025 | 8 |
May 2025 3 | May 2025 | 3 |
Oct 2025 4 | Oct 2025 | 4 |
How Other Brands Compare
QTS Data Centers is ranked second for NPS among its competitors. Equinix and Digital Realty Trust come in first and third, with CyrusOne coming in at #4. Among those competitors, it is the lowest valued company behind Equinix.
QTS Data Centers |  Equinix |  Digital Realty Trust |  CyrusOne | |
| Global Ranking | #- | #613 | #- | #- |
| NPS | 4 | 30 | 0 | -23 |
| Valuation Updated every 24 hours for public companies | $6.00B | $60.54B | $31.36B | $8.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QTS Data Centers NPS by Gender
QTS Data Centers's NPS was rated -34 by Male customers on Comparably.
Male
-34
QTS Data Centers's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
QTS Data Centers's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
QTS Data Centers NPS vs. Competitors
Compared to its competitors, QTS Data Centers's NPS is rated right above Digital Realty Trust, and is preceded by Coresite.
| COMPANY | NPS Score | |
|---|---|---|
| Equinix | 30 |
 | Coresite | 20 |
| QTS Data Centers | 4 |
| Digital Realty Trust | 0 |
| CyrusOne | -23 |
 | Vantage Data Centers | -100 |
QTS Data Centers Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of QTS Data Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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QTS Data Centers Customer Loyalty Score by Gender
QTS Data Centers's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
QTS Data Centers Customer Loyalty vs. Competitors
Compared to its competitors, QTS Data Centers's Customer Loyalty score is rated right above CyrusOne, and is preceded by Equinix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coresite | 83% |
| Equinix | 80% |
| QTS Data Centers | 75% |
| CyrusOne | 68% |
| Digital Realty Trust | 66% |
| Vantage Data Centers | N/A |
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QTS Data Centers Product Quality
3.8/5
QTS Data Centers has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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QTS Data Centers Product Information
QTS Data Centers’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into QTS Data Centers Product Quality
QTS Data Centers's Product Quality score was rated highest by Male customers.
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Ranked QTS Data Centers Product Quality the Highest
QTS Data Centers Product Quality Score by Gender
QTS Data Centers's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
QTS Data Centers Product Quality vs. Competitors
Compared to its competitors, QTS Data Centers's Product Quality score is rated right above CyrusOne, and is preceded by Equinix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Equinix | 4.1/5 |
| QTS Data Centers | 3.8/5 |
| CyrusOne | 3.5/5 |
| Coresite | 3.4/5 |
| Digital Realty Trust | 3.1/5 |
| Vantage Data Centers | N/A |
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QTS Data Centers Pricing
QTS Data Centers ROI & Value For Money
3.4/5
QTS Data Centers has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into QTS Data Centers ROI
QTS Data Centers's ROI score was rated highest by Male customers.
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Ranked QTS Data Centers ROI the Highest
QTS Data Centers ROI Score by Gender
QTS Data Centers's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
QTS Data Centers Pricing vs. Competitors
Compared to its competitors, QTS Data Centers's ROI score is rated right above CyrusOne, and is preceded by Coresite.
| COMPANY | Pricing Score | |
|---|---|---|
| Equinix | 4/5 |
| Coresite | 3.4/5 |
| QTS Data Centers | 3.4/5 |
| CyrusOne | 3.2/5 |
| Digital Realty Trust | 3.1/5 |
| Vantage Data Centers | N/A |
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QTS Data Centers Customer Satisfaction (CSAT)
QTS Data Centers Customer Satisfaction (CSAT) Score
62 / 100
QTS Data Centers has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
10%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into QTS Data Centers Customer Satisfaction
QTS Data Centers's Customer Satisfaction score was rated highest by Male customers.
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Ranked QTS Data Centers Customer Satisfaction the Highest
QTS Data Centers Customer Satisfaction Score by Gender
QTS Data Centers's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
QTS Data Centers Customer Satisfaction vs. Competitors
Compared to its competitors, QTS Data Centers's Customer Satisfaction score is rated right above CyrusOne, and is preceded by Digital Realty Trust.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Equinix | 79% |
| Digital Realty Trust | 67% |
| QTS Data Centers | 62% |
| CyrusOne | 60% |
| Coresite | 50% |
| Vantage Data Centers | 0% |
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QTS Data Centers Customer Service
3.6/5
QTS Data Centers has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About QTS Data Centers's Customer Service
Address
22271 Broderick Dr, Sterling, VA 20166
Website
http://www.qtsdatacenters.com/
Phone Number
913-814-9988
QTS Data Centers's Social Links
Quick Insights into QTS Data Centers Customer Service
QTS Data Centers's Customer Service score was rated highest by Male customers.
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Ranked QTS Data Centers Customer Service the Highest
QTS Data Centers Customer Service Score by Gender
QTS Data Centers's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
QTS Data Centers Customer Service vs. Competitors
Compared to its competitors, QTS Data Centers's Customer Service score is rated right above Coresite, and is preceded by Equinix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Equinix | 4.1/5 |
| QTS Data Centers | 3.6/5 |
| Coresite | 3.4/5 |
| CyrusOne | 3.3/5 |
| Digital Realty Trust | 3.2/5 |
| Vantage Data Centers | N/A |
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QTS Data Centers as an Employer
2.6/5
QTS Data Centers has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of QTS Data Centers
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
QTS Data Centers scored a 4 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of QTS Data Centers would recommend the brand to a friend. ENPS measures how likely QTS Data Centers employees would recommend working at QTS Data Centers to a friend.
Net Promoter Score
4
NPS Score
| 46% | Promoters |
|---|---|
| 12% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
