4
NPS
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QTS Data Centers
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About QTS Data Centers' Brand
QTS is the digital infrastructure leader – Powered by People, driven by purpose and fueled by a spirit of innovation. We have a 20-year track record of designing, building and operating world-class data centers, delivering the critical infrastructure for the world’s largest and fastest-growing companies. We have more than 75 data centers in operation or under development across the United States and Europe. Among its major competitors, QTS Data Centers is ranked in 3rd place for NPS while Equinix is 1st, and Coresite is 2nd.Their current valuation is $6.00B
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
QTS Data Centers Ranking
- #2 / 4 of its competitors
QTS Data Centers NPS
QTS Data Centers's Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether QTS Data Centers's customers would recommend using the product based on a scale of -100 to 100.
QTS Data Centers Overall NPS
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
QTS Data Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 19 | Nov 2023 | 19 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 27 | Feb 2024 | 27 |
Jun 2024 20 | Jun 2024 | 20 |
Sep 2024 25 | Sep 2024 | 25 |
Nov 2024 14 | Nov 2024 | 14 |
Feb 2025 8 | Feb 2025 | 8 |
May 2025 3 | May 2025 | 3 |
Oct 2025 4 | Oct 2025 | 4 |
Jan 2026 8 | Jan 2026 | 8 |
Feb 2026 7 | Feb 2026 | 7 |
Apr 2026 2 | Apr 2026 | 2 |
How Other Brands Compare
QTS Data Centers is ranked second for NPS among its competitors. Equinix and Digital Realty Trust come in first and third, with CyrusOne coming in at #4. Among those competitors, it is the lowest valued company behind Equinix.
QTS Data Centers |  Equinix |  Digital Realty Trust |  CyrusOne | |
| Global Ranking | #- | #613 | #- | #- |
| NPS | 4 | 29 | 0 | -19 |
| Valuation Updated every 24 hours for public companies | $6.00B | $60.54B | $31.36B | $8.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QTS Data Centers NPS by Gender
QTS Data Centers's NPS was rated -40 by Male customers on Comparably.
Male
-40
QTS Data Centers's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
QTS Data Centers's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
QTS Data Centers NPS by Ethnicity
QTS Data Centers's NPS was rated 0 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
QTS Data Centers NPS by Usage
QTS Data Centers's NPS was rated -34 points by customers who have used QTS Data Centers's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
QTS Data Centers NPS vs. Competitors
Compared to its competitors, QTS Data Centers's NPS is rated right above Digital Realty Trust, and is preceded by Coresite.
| COMPANY | NPS Score | |
|---|---|---|
| Equinix | 29 |
 | Coresite | 20 |
| QTS Data Centers | 4 |
| Digital Realty Trust | 0 |
| CyrusOne | -19 |
 | Vantage Data Centers | -100 |
QTS Data Centers Customer Reviews
Out of the 2 QTS Data Centers customer reviews 2 were positive and 0 were constructive. QTS Data Centers customer reviews reflect that all customers have a favorable experience using the products/services of the company.
QTS Data Centers Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of QTS Data Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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QTS Data Centers Customer Loyalty Score by Gender
QTS Data Centers's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
QTS Data Centers Customer Loyalty Score by Ethnicity
QTS Data Centers's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
QTS Data Centers Customer Loyalty Score by Usage
QTS Data Centers's Customer Loyalty score was rated 100% by customers who have used QTS Data Centers's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
QTS Data Centers Customer Loyalty Score by Industry
QTS Data Centers's Customer Loyalty score was rated 70% by Tech industry customers.
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QTS Data Centers Customer Loyalty vs. Competitors
Compared to its competitors, QTS Data Centers's Customer Loyalty score is rated right above CyrusOne, and is preceded by Equinix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coresite | 83% |
| Equinix | 80% |
| QTS Data Centers | 77% |
| CyrusOne | 73% |
| Digital Realty Trust | 66% |
| Vantage Data Centers | N/A |
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QTS Data Centers Product Quality
3.9/5
QTS Data Centers has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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QTS Data Centers Product Information
QTS Data Centers’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated QTS Data Centers's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into QTS Data Centers Product Quality
QTS Data Centers's Product Quality score was rated highest by customers who have used QTS Data Centers's products/services for 5 to 10 Years.
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Ranked QTS Data Centers Product Quality the Highest
QTS Data Centers Product Quality Score by Gender
QTS Data Centers's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
QTS Data Centers Product Quality Score by Ethnicity
QTS Data Centers's Product Quality score was rated 3.8 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
QTS Data Centers Product Quality Score by Usage
QTS Data Centers's Product Quality score was rated 4.1 stars by customers who have used QTS Data Centers's products/services for 5 to 10 Years.
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QTS Data Centers Product Quality Score by Industry
QTS Data Centers's Product Quality score was rated 3.5 stars by Tech industry customers.
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QTS Data Centers Product Quality vs. Competitors
Compared to its competitors, QTS Data Centers's Product Quality score is rated right above Coresite, and is preceded by Equinix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Equinix | 4.1/5 |
| QTS Data Centers | 3.9/5 |
| Coresite | 3.4/5 |
| CyrusOne | 3.3/5 |
| Digital Realty Trust | 3.1/5 |
| Vantage Data Centers | N/A |
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QTS Data Centers Pricing
QTS Data Centers ROI & Value For Money
3.5/5
QTS Data Centers has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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QTS Data Centers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into QTS Data Centers ROI
QTS Data Centers's ROI score was rated highest by Male customers.
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Ranked QTS Data Centers ROI the Highest
QTS Data Centers ROI Score by Gender
QTS Data Centers's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
QTS Data Centers ROI Score by Ethnicity
QTS Data Centers's ROI score was rated 3.1 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
QTS Data Centers ROI Score by Usage
QTS Data Centers's ROI score was rated 3.3 stars by customers who have used QTS Data Centers's products/services for 5 to 10 Years.
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QTS Data Centers ROI Score by Industry
QTS Data Centers's ROI score was rated 3.5 stars by Tech industry customers.
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QTS Data Centers Pricing vs. Competitors
Compared to its competitors, QTS Data Centers's ROI score is rated right above Coresite, and is preceded by Equinix.
| COMPANY | Pricing Score | |
|---|---|---|
| Equinix | 4/5 |
| QTS Data Centers | 3.5/5 |
| Coresite | 3.4/5 |
| Digital Realty Trust | 3.1/5 |
| CyrusOne | 3.1/5 |
| Vantage Data Centers | N/A |
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QTS Data Centers Customer Satisfaction (CSAT)
QTS Data Centers Customer Satisfaction (CSAT) Score
67 / 100
QTS Data Centers has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
54%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into QTS Data Centers Customer Satisfaction
QTS Data Centers's Customer Satisfaction score was rated highest by customers who have used QTS Data Centers's products/services for 5 to 10 Years.
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Ranked QTS Data Centers Customer Satisfaction the Highest
QTS Data Centers Customer Satisfaction Score by Gender
QTS Data Centers's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 0% |
QTS Data Centers Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
QTS Data Centers' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
QTS Data Centers Customer Satisfaction Score by Usage
QTS Data Centers's Customer Satisfaction score was rated 67 points by customers who have used QTS Data Centers's products/services for 5 to 10 Years.
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QTS Data Centers Customer Satisfaction Score by Industry
QTS Data Centers's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}QTS Data Centers Customer Satisfaction vs. Competitors
Compared to its competitors, QTS Data Centers's Customer Satisfaction score is rated right above Digital Realty Trust, and is preceded by Equinix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Equinix | 79% |
| QTS Data Centers | 67% |
| Digital Realty Trust | 67% |
| Coresite | 50% |
| CyrusOne | 43% |
| Vantage Data Centers | 0% |
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QTS Data Centers Customer Service
3.6/5
QTS Data Centers has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About QTS Data Centers's Customer Service
Address
22271 Broderick Dr, Sterling, VA 20166
Website
http://www.qtsdatacenters.com/
Phone Number
913-814-9988
QTS Data Centers's Social Links
Quick Insights into QTS Data Centers Customer Service
QTS Data Centers's Customer Service score was rated highest by customers from the Tech industry.
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Ranked QTS Data Centers Customer Service the Highest
QTS Data Centers Customer Service Score by Gender
QTS Data Centers's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
QTS Data Centers Customer Service Score by Ethnicity
QTS Data Centers's Customer Service score was rated 3.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of QTS Data Centers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
QTS Data Centers Customer Service Score by Usage
QTS Data Centers's Customer Service score was rated 3.3 stars by customers who have used QTS Data Centers's products/services for 5 to 10 Years.
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QTS Data Centers Customer Service Score by Industry
QTS Data Centers's Customer Service score was rated 4 stars by Tech industry customers.
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QTS Data Centers Customer Service vs. Competitors
Compared to its competitors, QTS Data Centers's Customer Service score is rated right above Coresite, and is preceded by Equinix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Equinix | 4.1/5 |
| QTS Data Centers | 3.6/5 |
| Coresite | 3.4/5 |
| Digital Realty Trust | 3.2/5 |
| CyrusOne | 3.2/5 |
| Vantage Data Centers | N/A |
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QTS Data Centers as an Employer
2.6/5
QTS Data Centers has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of QTS Data Centers
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
QTS Data Centers scored a 4 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of QTS Data Centers would recommend the brand to a friend. ENPS measures how likely QTS Data Centers employees would recommend working at QTS Data Centers to a friend.
Net Promoter Score
4
NPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
