-23
NPS
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CyrusOne
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About CyrusOne's Brand
CyrusOne provides data center, managed hosting, colocation and managed IT services in North America and Europe. Among its major competitors, CyrusOne is ranked in 4th place for NPS while Computacenter is 1st, and Schneider Electric is 2nd.Their current market cap is $8.22B
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
CyrusOne Ranking
- #3 / 4 of its competitors
CyrusOne NPS
CyrusOne's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether CyrusOne's customers would recommend using the product based on a scale of -100 to 100.
CyrusOne Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
CyrusOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
Jul 2023 -20 | Jul 2023 | -20 |
Mar 2024 -33 | Mar 2024 | -33 |
Dec 2024 -29 | Dec 2024 | -29 |
Feb 2025 -13 | Feb 2025 | -13 |
Jan 2026 -22 | Jan 2026 | -22 |
How Other Brands Compare
CyrusOne is ranked third for NPS among its competitors. Schneider Electric and QTS Data Centers come in first and second, with Switch, Inc. coming in at #4. Among those competitors, it is the second most valued company behind Schneider Electric.
CyrusOne |  Schneider Electric |  QTS Data Centers |  Switch, Inc. | |
| Global Ranking | #- | #364 | #- | #- |
| NPS | -23 | 31 | 4 | - |
| Valuation Updated every 24 hours for public companies | $8.22B | $32.77B | $6.00B | $2.16B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CyrusOne NPS by Gender
CyrusOne's NPS was rated 0 by Male customers on Comparably.
Male
0
CyrusOne's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
CyrusOne's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CyrusOne NPS vs. Competitors
Compared to its competitors, CyrusOne's NPS is rated right below Switch, Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | Computacenter | 32 |
| Schneider Electric | 31 |
| QTS Data Centers | 4 |
 | Imation | N/A |
 | Internap | N/A |
 | RagingWire | N/A |
 | ViaWest | N/A |
| Switch, Inc. | N/A |
| CyrusOne | -23 |
CyrusOne Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CyrusOne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CyrusOne Customer Loyalty Score by Gender
CyrusOne's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
CyrusOne Customer Loyalty vs. Competitors
Compared to its competitors, CyrusOne's Customer Loyalty score is rated right above Computacenter, and is preceded by QTS Data Centers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Schneider Electric | 78% |
| QTS Data Centers | 75% |
| CyrusOne | 68% |
| Computacenter | 66% |
| Imation | N/A |
| Internap | N/A |
| RagingWire | N/A |
| ViaWest | N/A |
| Switch, Inc. | N/A |
Unlock CyrusOne Customer Loyalty vs. Competitors Data
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CyrusOne Product Quality
3.5/5
CyrusOne has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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CyrusOne Product Information
CyrusOne’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.cyrusone.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Business Services
Ecommerce and Marketplaces
Enterprise
SaaS
Quick Insights into CyrusOne Product Quality
CyrusOne's Product Quality score was rated highest by Male customers.
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Ranked CyrusOne Product Quality the Highest
CyrusOne Product Quality Score by Gender
CyrusOne's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
CyrusOne Product Quality vs. Competitors
Compared to its competitors, CyrusOne's Product Quality score is rated right above Computacenter, and is preceded by QTS Data Centers.
| COMPANY | Product Quality Score | |
|---|---|---|
| Schneider Electric | 4/5 |
| QTS Data Centers | 3.8/5 |
| CyrusOne | 3.5/5 |
| Computacenter | 3.4/5 |
| Imation | N/A |
| Internap | N/A |
| RagingWire | N/A |
| ViaWest | N/A |
| Switch, Inc. | N/A |
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CyrusOne Pricing
CyrusOne ROI & Value For Money
3.2/5
CyrusOne has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into CyrusOne ROI
CyrusOne's ROI score was rated highest by Male customers.
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Ranked CyrusOne ROI the Highest
CyrusOne ROI Score by Gender
CyrusOne's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
CyrusOne Pricing vs. Competitors
Compared to its competitors, CyrusOne's ROI score is rated right above Imation, and is preceded by QTS Data Centers.
| COMPANY | Pricing Score | |
|---|---|---|
| Schneider Electric | 3.9/5 |
| Computacenter | 3.6/5 |
| QTS Data Centers | 3.4/5 |
| CyrusOne | 3.2/5 |
| Imation | N/A |
| Internap | N/A |
| RagingWire | N/A |
| ViaWest | N/A |
| Switch, Inc. | N/A |
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CyrusOne Customer Satisfaction (CSAT)
CyrusOne Customer Satisfaction (CSAT) Score
60 / 100
CyrusOne has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CyrusOne Customer Satisfaction vs. Competitors
Compared to its competitors, CyrusOne's Customer Satisfaction score is rated right above Computacenter, and is preceded by QTS Data Centers.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Schneider Electric | 77% |
| QTS Data Centers | 62% |
| CyrusOne | 60% |
| Computacenter | 59% |
| Imation | 0% |
| Internap | 0% |
| RagingWire | 0% |
| ViaWest | 0% |
| Switch, Inc. | 0% |
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CyrusOne Customer Service
3.3/5
CyrusOne has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About CyrusOne's Customer Service
Address
Houston, TX
Website
http://www.cyrusone.com
Phone Number
(186) 629-7876
Quick Insights into CyrusOne Customer Service
CyrusOne's Customer Service score was rated highest by Male customers.
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Ranked CyrusOne Customer Service the Highest
CyrusOne Customer Service Score by Gender
CyrusOne's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CyrusOne.
Male
3.6/5
Female
N/A
CyrusOne Customer Service vs. Competitors
Compared to its competitors, CyrusOne's Customer Service score is rated right above Imation, and is preceded by QTS Data Centers.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schneider Electric | 4/5 |
| Computacenter | 3.8/5 |
| QTS Data Centers | 3.6/5 |
| CyrusOne | 3.3/5 |
| Imation | N/A |
| Internap | N/A |
| RagingWire | N/A |
| ViaWest | N/A |
| Switch, Inc. | N/A |
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CyrusOne as an Employer
3.2/5
CyrusOne has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
CyrusOne scored a -23 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of CyrusOne would recommend the brand to a friend. ENPS measures how likely CyrusOne employees would recommend working at CyrusOne to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
