Computacenter NPS & Customer Reviews

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Computacenter

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Computacenter

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About Computacenter's Brand

Provider of IT infrastructure services. The company company offers dedicated and shared service desk solutions SAP and Oracle infrastructure management services, device management, managed print and C3 cloud-based email services, network monitoring and management, datacenter hosting and server and storage management and datacenter, network and desktop maintenance. Among its major competitors, Computacenter is ranked in 2nd place for NPS while Hays is 1st, and Wipro Limited is 3rd.

Brand at a Glance

66%

Customer Loyalty

3.4/5

Product Quality

3.6/5

Pricing

3.8/5

Customer Service

Computacenter Ranking

^#1 / 4 of its competitors

Computacenter NPS

Computacenter's Net Promoter Score (NPS) is a 32 with 63% Promoters, 6% Passives, and 31% Detractors. Net Promoter Score tracks whether Computacenter's customers would recommend using the product based on a scale of -100 to 100.

Computacenter Overall NPS

NPS

63%	Promoters
6%	Passives
31%	Detractors

Computacenter NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2021 0	Sep 2021	0
Sep 2022 50	Sep 2022	50
Oct 2022 0	Oct 2022	0
May 2023 29	May 2023	29
Jun 2023 44	Jun 2023	44
Nov 2023 50	Nov 2023	50
Feb 2024 54	Feb 2024	54
Apr 2024 59	Apr 2024	59
Jun 2024 60	Jun 2024	60
Jul 2024 50	Jul 2024	50
Dec 2024 39	Dec 2024	39
Apr 2025 31	Apr 2025	31

How Other Brands Compare

Computacenter is ranked first for NPS among its competitors. Wipro Limited and Accenture come in second and third, with Cognizant Technology Solutions coming in at #4.

	Computacenter	Accenture	Cognizant Technology Solutions	Wipro Limited
Global Ranking	#-	#124	#423	#726
NPS	32	20	5	28
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$168.12B	$26.75B	$16.33B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Computacenter NPS by Gender

Computacenter's NPS was rated 34 by Male customers on Comparably.

Male

Computacenter's NPS was rated 34 by Male customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Female

N/A

Computacenter's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Computacenter NPS vs. Competitors

Compared to its competitors, Computacenter's NPS is rated right above Wipro Limited, and is preceded by Hays.

COMPANY		NPS Score
	Hays	100
	Computacenter	32
	Wipro Limited	28
	Dimension Data	21
	Accenture	20
	Cognizant Technology Solutions	5
	Bechtle	N/A
	T-Systems North America	-25

Computacenter Customer Reviews

Computacenter Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of Computacenter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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66%

34%

Computacenter Customer Loyalty Score by Gender

Computacenter's Customer Loyalty score was rated 70 by Male customers on Comparably.

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Male

70%

Yes

Female

N/A

Yes

Computacenter Customer Loyalty Score by Industry

Computacenter's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

Computacenter Customer Loyalty vs. Competitors

Compared to its competitors, Computacenter's Customer Loyalty score is rated right above Bechtle, and is preceded by Accenture.

COMPANY		Customer Loyalty Score
	Hays	100%
	T-Systems North America	100%
	Wipro Limited	85%
	Dimension Data	82%
	Cognizant Technology Solutions	82%
	Accenture	71%
	Computacenter	66%
	Bechtle	N/A

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Computacenter Product Quality

3.4/5

Computacenter has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Computacenter Product Information

Computacenter’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Computacenter's product the highest.

Website: www.computacenter.com

Company Size: 10,000+ Employees

Quick Insights into Computacenter Product Quality

Computacenter's Product Quality score was rated highest by customers from the Tech industry.

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Ranked Computacenter Product Quality the Highest

Tech	4.6
Male	3.5

Computacenter Product Quality Score by Gender

Computacenter's Product Quality score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

Computacenter Product Quality Score by Industry

Computacenter's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Computacenter Product Quality vs. Competitors

Compared to its competitors, Computacenter's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by Accenture.

COMPANY		Product Quality Score
	Hays	5/5
	T-Systems North America	4.5/5
	Dimension Data	4/5
	Wipro Limited	3.9/5
	Accenture	3.7/5
	Computacenter	3.4/5
	Cognizant Technology Solutions	3.4/5
	Bechtle	N/A

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Computacenter Pricing

Computacenter ROI & Value For Money

3.6/5

Computacenter has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Computacenter Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Computacenter ROI

Computacenter's ROI score was rated highest by customers from the Tech industry.

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Ranked Computacenter ROI the Highest

Tech	4.3
Male	3.5

Computacenter ROI Score by Gender

Computacenter's ROI score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

Computacenter ROI Score by Industry

Computacenter's ROI score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

Computacenter Pricing vs. Competitors

Compared to its competitors, Computacenter's ROI score is rated right above Cognizant Technology Solutions, and is preceded by Accenture.

COMPANY		Pricing Score
	Hays	5/5
	T-Systems North America	4/5
	Wipro Limited	3.8/5
	Dimension Data	3.8/5
	Accenture	3.6/5
	Computacenter	3.6/5
	Cognizant Technology Solutions	3.5/5
	Bechtle	N/A

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Computacenter Customer Satisfaction (CSAT)

Computacenter Customer Satisfaction (CSAT) Score

59 / 100

Computacenter has an overall Customer Satisfaction score of 59 rated by its users and customers.

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Very Satisfied	33%
Satisfied	26%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	25%

Very Satisfied

33%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Computacenter Customer Satisfaction

Computacenter's Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked Computacenter Customer Satisfaction the Highest

Tech	100%
Male	67%

Computacenter Customer Satisfaction Score by Gender

Computacenter's Customer Satisfaction score was rated 67 by Male customers on Comparably.

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67 / 100

Male

	Very Satisfied	67%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	33%

Computacenter Customer Satisfaction Score by Industry

Computacenter's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	100

Computacenter Customer Satisfaction vs. Competitors

Compared to its competitors, Computacenter's Customer Satisfaction score is rated right above Hays, and is preceded by Cognizant Technology Solutions.

COMPANY		Customer Satisfaction (CSAT) Score
	T-Systems North America	100%
	Wipro Limited	83%
	Dimension Data	76%
	Accenture	75%
	Cognizant Technology Solutions	64%
	Computacenter	59%
	Hays	50%
	Bechtle	0%

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Computacenter Customer Service

3.8/5

Computacenter has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Computacenter's Customer Service

Address

Hatfield Avenue, Hatfield, AL10 9TW Bahamas

Website

www.computacenter.com

Phone Number

Quick Insights into Computacenter Customer Service

Computacenter's Customer Service score was rated highest by customers from the Tech industry.

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Ranked Computacenter Customer Service the Highest

Tech	4.3
Male	3.5

Computacenter Customer Service Score by Gender

Computacenter's Customer Service score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

Computacenter Customer Service Score by Industry

Computacenter's Customer Service score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

Computacenter Customer Service vs. Competitors

Compared to its competitors, Computacenter's Customer Service score is rated right above Accenture, and is preceded by Dimension Data.

COMPANY		Customer Service Score
	Hays	5/5
	Wipro Limited	4/5
	T-Systems North America	4/5
	Dimension Data	3.9/5
	Computacenter	3.8/5
	Accenture	3.8/5
	Cognizant Technology Solutions	3.5/5
	Bechtle	N/A

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Computacenter as an Employer

3.9/5

Computacenter has a 3.9/5 stars for its overall company culture rated by their employees

top

20%

CEO of Computacenter

Michael Norris

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Computacenter scored a 32 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Computacenter would recommend the brand to a friend. ENPS measures how likely Computacenter employees would recommend working at Computacenter to a friend.

Net Promoter Score

NPS Score

63%	Promoters
6%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
10%	Passive
38%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail