Dimension Data NPS & Customer Reviews

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Dimension Data

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About Dimension Data's Brand

Dimension Data offers design, development, and management solutions for IT networks and applications. Among its major competitors, Dimension Data is ranked in 5th place for NPS while Trace3 is 1st, and World Wide Technology is 2nd.

Brand at a Glance

82%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Dimension Data Ranking

^#4 / 4 of its competitors

Dimension Data NPS

Dimension Data's Net Promoter Score (NPS) is a 21 with 45% Promoters, 31% Passives, and 24% Detractors. Net Promoter Score tracks whether Dimension Data's customers would recommend using the product based on a scale of -100 to 100.

Dimension Data Overall NPS

NPS

45%	Promoters
31%	Passives
24%	Detractors

Dimension Data NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 -6	Mar 2022	-6
May 2022 -1	May 2022	-1
Jul 2022 5	Jul 2022	5
Oct 2022 8	Oct 2022	8
Nov 2022 9	Nov 2022	9
Dec 2022 12	Dec 2022	12
Oct 2023 15	Oct 2023	15
Jan 2024 18	Jan 2024	18
Feb 2024 23	Feb 2024	23
Apr 2024 26	Apr 2024	26
May 2024 24	May 2024	24
Dec 2024 21	Dec 2024	21

How Other Brands Compare

Dimension Data is ranked #4 for NPS among its competitors. World Wide Technology and Connection come in first and second, with IBM coming in at third.

	Dimension Data	IBM	World Wide Technology	Connection
Global Ranking	#-	#106	#870	#-
NPS	21	26	40	36
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$119.05B	-	$1.21B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dimension Data NPS by Gender

Female customers rated Dimension Data's NPS 15 points higher than Male customers.

Male

-16

Dimension Data's NPS was rated -16 by Male customers on Comparably.

17%

Promoters

50%

Passives

33%

Detractors

Female

-1

Dimension Data's NPS was rated -1 by Female customers on Comparably.

16%

Promoters

67%

Passives

17%

Detractors

Dimension Data NPS by Ethnicity

Dimension Data's NPS was rated 0 points by both African American/Black and Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 0	African American/Black	0
Other 0	Other	0

Dimension Data NPS by Age

Dimension Data's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

26-30

40%

20%

40%

31-35

80%

20%

Dimension Data NPS by Usage

Dimension Data's NPS was rated the highest by customers who have used Dimension Data's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years -40	2 to 5 Years	-40

Dimension Data NPS vs. Competitors

Compared to its competitors, Dimension Data's NPS is rated right above Forsythe, and is preceded by IBM.

COMPANY		NPS Score
	Trace3	46
	World Wide Technology	40
	Connection	36
	IBM	26
	Dimension Data	21
	Forsythe	N/A
	FusionStorm	N/A
	ConvergeOne	-12
	CXtec	-50
	Red River Technology	-100

Dimension Data Customer Reviews

Out of the 3 Dimension Data customer reviews 3 were positive and 0 were constructive. Dimension Data customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Dimension Data Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Dimension Data users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

Dimension Data Customer Loyalty Score by Gender

Male customers rated Dimension Data's Customer Loyalty score 15% higher than Female customers.

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Male

100%

Yes

Female

85%

Yes

Dimension Data Customer Loyalty Score by Ethnicity

Dimension Data's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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100

out of 100

African American/Black

out of 100

Other

Dimension Data Customer Loyalty Score by Age

Dimension Data's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 82%	26-30	82%
31-35 100%	31-35	100%

Dimension Data Customer Loyalty Score by Usage

Dimension Data's Customer Loyalty score was rated the highest by customers who have used Dimension Data's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	100%
2 to 5 Years	82%

Dimension Data Customer Loyalty Score by Industry

Dimension Data's Customer Loyalty score was rated 87% by Tech industry customers.

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Tech	87%

Dimension Data Customer Loyalty vs. Competitors

Compared to its competitors, Dimension Data's Customer Loyalty score is rated right above IBM, and is preceded by CXtec.

COMPANY		Customer Loyalty Score
	Connection	92%
	World Wide Technology	83%
	CXtec	83%
	Dimension Data	82%
	IBM	79%
	Trace3	68%
	ConvergeOne	68%
	Red River Technology	10%
	Forsythe	N/A
	FusionStorm	N/A

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Dimension Data Product Quality

4/5

Dimension Data has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Dimension Data Product Information

Dimension Data’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Dimension Data's product the highest.

Website: http://www.dimensiondata.com

Company Size: 10,000+ Employees

Industry

Tech

Big Data

Enterprise

SaaS

Quick Insights into Dimension Data Product Quality

Dimension Data's Product Quality score was rated highest by Male customers, and rated lowest by customers ages 31-35.

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Ranked Dimension Data Product Quality the Highest

Male	4.4
26-30	4.3
African American/Black	4.3

Ranked Dimension Data Product Quality the Lowest

1 to 2 Years	4
Female	3.9
31-35	3.7

Dimension Data Product Quality Score by Gender

Male customers rated Dimension Data's Product Quality score 0.5 stars higher than Female customers.

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Male

4.4/5

Female

3.9/5

Dimension Data Product Quality Score by Ethnicity

Dimension Data's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
African American/Black 4.3	African American/Black	4.3
Other 4.1	Other	4.1

Dimension Data Product Quality Score by Age

Dimension Data's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 4.3	26-30	4.3
31-35 3.7	31-35	3.7

Dimension Data Product Quality Score by Usage

Dimension Data's Product Quality score was rated the highest by customers who have used Dimension Data's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4
2 to 5 Years	4.1

Dimension Data Product Quality Score by Industry

Dimension Data's Product Quality score was rated 4 stars by Tech industry customers.

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Tech	4

Dimension Data Product Quality vs. Competitors

Compared to its competitors, Dimension Data's Product Quality score is rated right above IBM, and is preceded by World Wide Technology.

COMPANY		Product Quality Score
	World Wide Technology	4.1/5
	Dimension Data	4/5
	IBM	3.8/5
	Trace3	3.8/5
	Connection	3.5/5
	ConvergeOne	3/5
	CXtec	2.6/5
	Red River Technology	1.5/5
	Forsythe	N/A
	FusionStorm	N/A

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Dimension Data Pricing

Dimension Data ROI & Value For Money

3.8/5

Dimension Data has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Dimension Data Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Dimension Data ROI

Dimension Data's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.

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Ranked Dimension Data ROI the Highest

26-30	4.1
Less than 1 Year	4
African American/Black	3.8

Ranked Dimension Data ROI the Lowest

2 to 5 Years	3.3
Female	3.3
31-35	3.2

Dimension Data ROI Score by Gender

Male customers rated Dimension Data's ROI score 0.4 stars higher than Female customers.

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Male

3.7/5

Female

3.3/5

Dimension Data ROI Score by Ethnicity

Dimension Data's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
African American/Black 3.8	African American/Black	3.8
Other 3.5	Other	3.5

Dimension Data ROI Score by Age

Dimension Data's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 4.1	26-30	4.1
31-35 3.2	31-35	3.2

Dimension Data ROI Score by Usage

Dimension Data's ROI score was rated the highest by customers who have used Dimension Data's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.3
2 to 5 Years	3.3

Dimension Data ROI Score by Industry

Dimension Data's ROI score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Dimension Data Pricing vs. Competitors

Compared to its competitors, Dimension Data's ROI score is rated right above Connection, and is preceded by IBM.

COMPANY		Pricing Score
	Trace3	4.1/5
	World Wide Technology	4.1/5
	IBM	3.8/5
	Dimension Data	3.8/5
	Connection	3.5/5
	ConvergeOne	3/5
	Red River Technology	3/5
	CXtec	2.6/5
	Forsythe	N/A
	FusionStorm	N/A

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Dimension Data Customer Satisfaction (CSAT)

Dimension Data Customer Satisfaction (CSAT) Score

76 / 100

Dimension Data has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	52%
Satisfied	24%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	10%

Very Satisfied

52%

Satisfied

24%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dimension Data Customer Satisfaction

Dimension Data's Customer Satisfaction score was rated highest by customers who have used Dimension Data's products/services for 1 to 2 Years, and rated lowest by customers who have used Dimension Data's products/services for Less than 1 Year.

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Ranked Dimension Data Customer Satisfaction the Highest

1 to 2 Years	100%
African American/Black	100%
Female	83%

Ranked Dimension Data Customer Satisfaction the Lowest

Male	75%
26-30	67%
Less than 1 Year	67%

Dimension Data Customer Satisfaction Score by Gender

Female customers rated Dimension Data's Customer Satisfaction score 8 points higher than Male customers.

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75 / 100

Male

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

83 / 100

Female

	Very Satisfied	33%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

Dimension Data Customer Satisfaction Score by Ethnicity

African American/Black
100%

CSAT according to African American/Black

Dimension Data's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Dimension Data Customer Satisfaction Score by Age

Dimension Data's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

26-30

67%

31-35

80%

Dimension Data Customer Satisfaction Score by Usage

Dimension Data's Customer Satisfaction score was rated the highest by customers who have used Dimension Data's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67
1 to 2 Years	100
2 to 5 Years	75

Dimension Data Customer Satisfaction Score by Industry

Dimension Data's Customer Satisfaction score was rated 67 points by Tech industry customers.

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Tech	67

Dimension Data Customer Satisfaction vs. Competitors

Compared to its competitors, Dimension Data's Customer Satisfaction score is rated right above Trace3, and is preceded by IBM.

COMPANY		Customer Satisfaction (CSAT) Score
	World Wide Technology	77%
	IBM	76%
	Dimension Data	76%
	Trace3	69%
	Connection	50%
	CXtec	34%
	ConvergeOne	28%
	Red River Technology	0%
	Forsythe	0%
	FusionStorm	0%

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Dimension Data Customer Service

3.9/5

Dimension Data has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Dimension Data's Customer Service

Address

The Campus, 57 Sloane Street, Cnr Sloane Street and Main Road,Johannesburg, Barbers Point N A S, HI 2021

Website

http://www.dimensiondata.com

Phone Number

+27 11 575 0000

Quick Insights into Dimension Data Customer Service

Dimension Data's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.

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Ranked Dimension Data Customer Service the Highest

26-30	4.2
African American/Black	4.2
1 to 2 Years	4.1

Ranked Dimension Data Customer Service the Lowest

Other	3.8
Male	3.7
31-35	3.5

Dimension Data Customer Service Score by Gender

Female customers rated Dimension Data's Customer Service score 0.3 stars higher than Male customers.

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Male

3.7/5

Female

4/5

Dimension Data Customer Service Score by Ethnicity

Dimension Data's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 4.2	African American/Black	4.2
Other 3.8	Other	3.8

Dimension Data Customer Service Score by Age

Dimension Data's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
26-30 4.2	26-30	4.2
31-35 3.5	31-35	3.5

Dimension Data Customer Service Score by Usage

Dimension Data's Customer Service score was rated the highest by customers who have used Dimension Data's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4.1
2 to 5 Years	3.8

Dimension Data Customer Service Score by Industry

Dimension Data's Customer Service score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

Dimension Data Customer Service vs. Competitors

Compared to its competitors, Dimension Data's Customer Service score is rated right above Connection, and is preceded by IBM.

COMPANY		Customer Service Score
	Trace3	4.2/5
	World Wide Technology	4.1/5
	IBM	3.9/5
	Dimension Data	3.9/5
	Connection	3.5/5
	ConvergeOne	3.3/5
	CXtec	2.6/5
	Red River Technology	1.5/5
	Forsythe	N/A
	FusionStorm	N/A

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Dimension Data as an Employer

4.1/5

Dimension Data has a 4.1/5 stars for its overall company culture rated by their employees

top

15%

CEO of Dimension Data

Jason Goodall

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dimension Data scored a 21 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Dimension Data would recommend the brand to a friend. ENPS measures how likely Dimension Data employees would recommend working at Dimension Data to a friend.

Net Promoter Score

NPS Score

45%	Promoters
31%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

41%	Promoters
31%	Passive
28%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail