-100
NPS
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Red River Technology
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About Red River Technology's Brand
Red River is different. We have years of experience serving customers in the commercial,civilian,defense, intelligence healthcare markets. Among its major competitors, Red River Technology is ranked in 4th place for NPS while World Wide Technology is 1st, and Dimension Data is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
Red River Technology Ranking
- #4 / 4 of its competitors
Red River Technology NPS
Red River Technology's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Red River Technology's customers would recommend using the product based on a scale of -100 to 100.
Red River Technology Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Red River Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
How Other Brands Compare
Red River Technology is ranked #4 for NPS among its competitors. World Wide Technology and Dimension Data come in first and second, with Chetu coming in at third.
Red River Technology |  World Wide Technology |  Chetu |  Dimension Data | |
| Global Ranking | #- | #870 | #- | #- |
| NPS | -100 | 40 | -84 | 21 |
| Valuation Updated every 24 hours for public companies | - | - | $3.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red River Technology NPS vs. Competitors
Compared to its competitors, Red River Technology's NPS is rated right below Chetu.
| COMPANY | NPS Score | |
|---|---|---|
| World Wide Technology | 40 |
| Dimension Data | 21 |
| Chetu | -84 |
| Red River Technology | -100 |
Red River Technology Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Red River Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Red River Technology Customer Loyalty vs. Competitors
Compared to its competitors, Red River Technology's Customer Loyalty score is rated right below Chetu.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| World Wide Technology | 83% |
| Dimension Data | 82% |
| Chetu | 57% |
| Red River Technology | 10% |
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Red River Technology Product Quality
1.5/5
Red River Technology has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Red River Technology Product Information
Red River Technology’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.redriver.com/
- Company Size
- 201-500 Employees
Industry
Tech
Red River Technology Product Quality vs. Competitors
Compared to its competitors, Red River Technology's Product Quality score is rated right below Chetu.
| COMPANY | Product Quality Score | |
|---|---|---|
| World Wide Technology | 4.1/5 |
| Dimension Data | 4/5 |
| Chetu | 1.7/5 |
| Red River Technology | 1.5/5 |
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Red River Technology Pricing
Red River Technology ROI & Value For Money
3/5
Red River Technology has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Red River Technology Pricing vs. Competitors
Compared to its competitors, Red River Technology's ROI score is rated right above Chetu, and is preceded by Dimension Data.
| COMPANY | Pricing Score | |
|---|---|---|
| World Wide Technology | 4.1/5 |
| Dimension Data | 3.8/5 |
| Red River Technology | 3/5 |
| Chetu | 1.8/5 |
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Red River Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Red River Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Red River Technology's Customer Satisfaction score is rated right below Chetu.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| World Wide Technology | 77% |
| Dimension Data | 76% |
| Chetu | 6% |
| Red River Technology | 0% |
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Red River Technology Customer Service
1.5/5
Red River Technology has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Red River Technology's Customer Service
Address
21 Water St., Suite 500, Claremont, NH 03743
Website
http://www.redriver.com/
Phone Number
(603)448-8880
Red River Technology's Social Links
Red River Technology Customer Service vs. Competitors
Compared to its competitors, Red River Technology's Customer Service score is rated right below Chetu.
| COMPANY | Customer Service Score | |
|---|---|---|
| World Wide Technology | 4.1/5 |
| Dimension Data | 3.9/5 |
| Chetu | 1.7/5 |
| Red River Technology | 1.5/5 |
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Red River Technology as an Employer
2.5/5
Red River Technology has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Red River Technology scored a -100 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Red River Technology would recommend the brand to a friend. ENPS measures how likely Red River Technology employees would recommend working at Red River Technology to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
