Trace3 NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Trace3

Marketing or Exec? Claim Your Free Account

Trace3

Rate this Brand

About Trace3 Brand

Trace3 empowers organizations to keep pace with the rapidly changing IT landscape by leveraging innovative technologies. Among its major competitors, Trace3 is ranked in 1st place for NPS while World Wide Technology is 2nd, and Dimension Data is 3rd.

Brand at a Glance

68%

Customer Loyalty

3.8/5

Product Quality

4.1/5

Pricing

4.2/5

Customer Service

Trace3 CMO

Sandy Salty

Sandy Salty serves as the CMO of Trace3, Inc. Sandy started at Trace3, Inc in February of 2019. Sandy currently resides in the Orange County, California Area.

Trace3 Ranking

^#1 / 4 of its competitors

Trace3 NPS

Trace3's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Trace3's customers would recommend using the product based on a scale of -100 to 100.

Trace3 Overall NPS

NPS

64%	Promoters
18%	Passives
18%	Detractors

Trace3 NPS Trend

-100

-50

100

Summary	Date	Score
May 2022 83	May 2022	83
Jul 2022 87	Jul 2022	87
Aug 2022 50	Aug 2022	50
Nov 2022 59	Nov 2022	59
Dec 2022 60	Dec 2022	60
Jan 2023 49	Jan 2023	49
Feb 2023 46	Feb 2023	46
Mar 2023 49	Mar 2023	49
May 2023 42	May 2023	42
Jul 2023 45	Jul 2023	45
Oct 2023 42	Oct 2023	42
Mar 2025 45	Mar 2025	45

How Other Brands Compare

Trace3 is ranked first for NPS among its competitors. World Wide Technology and Dimension Data come in second and third, with Insight coming in at #4.

	Trace3	World Wide Technology	Insight	Dimension Data
Global Ranking	#-	#870	#-	#-
NPS	46	40	14	21
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	-	$3.40B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Trace3 NPS by Gender

Trace3's NPS was rated 17 by Male customers on Comparably.

Male

Trace3's NPS was rated 17 by Male customers on Comparably.

50%

Promoters

17%

Passives

33%

Detractors

Female

N/A

Trace3's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Trace3 NPS by Age

Trace3's NPS was rated 100 points by customers ages 46-50 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

46-50

100%

Trace3 NPS by Usage

Trace3's NPS was rated 67 points by customers who have used Trace3's products/services for 5 to 10 Years.

-100

-50

100

Summary	Usage	Score
5 to 10 Years 67	5 to 10 Years	67

Trace3 NPS vs. Competitors

Compared to its competitors, Trace3's NPS is rated right above World Wide Technology.

COMPANY		NPS Score
	Trace3	46
	World Wide Technology	40
	Dimension Data	21
	Insight	14
	General Datatech	0
	Forsythe	N/A
	C2S Consulting Group	N/A
	ConvergeOne	-12

Trace3 Customer Reviews

Trace3 Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Trace3 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

68%

32%

Trace3 Customer Loyalty Score by Gender

Trace3's Customer Loyalty score was rated 40 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Trace3.

Male

40%

Yes

Female

N/A

Yes

Trace3 Customer Loyalty Score by Age

Trace3's Customer Loyalty score was rated 10% by customers ages 46-50 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Trace3.

20%

40%

60%

80%

100%

Summary	Age	Score
46-50 10%	46-50	10%

Trace3 Customer Loyalty Score by Usage

Trace3's Customer Loyalty score was rated 70% by customers who have used Trace3's products/services for 5 to 10 Years.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

5 to 10 Years	70%

Trace3 Customer Loyalty vs. Competitors

Compared to its competitors, Trace3's Customer Loyalty score is rated right above ConvergeOne, and is preceded by Insight.

COMPANY		Customer Loyalty Score
	General Datatech	100%
	World Wide Technology	83%
	Dimension Data	82%
	Insight	79%
	Trace3	68%
	ConvergeOne	68%
	Forsythe	N/A
	C2S Consulting Group	N/A

Unlock Trace3 Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Trace3 Customer Loyalty vs. Competitors data and gain insights into your customers today.

Trace3 Product Quality

3.8/5

Trace3 has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Trace3 overall Product Quality score rated by its users and customers.

Trace3 Product Information

Trace3’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: http://trace3.com/

Company Size: 501-1,000 Employees

Industry

Tech

SaaS

Quick Insights into Trace3 Product Quality

Trace3's Product Quality score was rated highest by customers who have used Trace3's products/services for 5 to 10 Years.

Sign Up to unlock insights into how customers have ranked Trace3 Product Quality.

Ranked Trace3 Product Quality the Highest

5 to 10 Years	4.6
46-50	3.8
Male	3.4

Trace3 Product Quality Score by Gender

Trace3's Product Quality score was rated 3.4 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Trace3.

Male

3.4/5

Female

N/A

Trace3 Product Quality Score by Age

Trace3's Product Quality score was rated 3.8 stars by customers ages 46-50 on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Trace3.

Summary	Age	Score
46-50 3.8	46-50	3.8

Trace3 Product Quality Score by Usage

Trace3's Product Quality score was rated 4.6 stars by customers who have used Trace3's products/services for 5 to 10 Years.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

5 to 10 Years	4.6

Trace3 Product Quality vs. Competitors

Compared to its competitors, Trace3's Product Quality score is rated right above Insight, and is preceded by Dimension Data.

COMPANY		Product Quality Score
	General Datatech	4.5/5
	World Wide Technology	4.1/5
	Dimension Data	4/5
	Trace3	3.8/5
	Insight	3.5/5
	ConvergeOne	3/5
	Forsythe	N/A
	C2S Consulting Group	N/A

Unlock Trace3 Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Trace3 Product Quality vs. Competitors data and gain insights into your customers today.

Trace3 Pricing

Trace3 ROI & Value For Money

4.1/5

Trace3 has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Trace3 overall ROI score rated by its users and customers.

Quick Insights into Trace3 ROI

Trace3's ROI score was rated highest by customers who have used Trace3's products/services for 5 to 10 Years.

Sign Up to unlock insights into how customers have ranked Trace3 ROI score.

Ranked Trace3 ROI the Highest

5 to 10 Years	4.5
46-50	4
Male	3.5

Trace3 ROI Score by Gender

Trace3's ROI score was rated 3.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Trace3.

Male

3.5/5

Female

N/A

Trace3 ROI Score by Age

Trace3's ROI score was rated 4 stars by customers ages 46-50 on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Trace3.

Summary	Age	Score
46-50 4	46-50	4

Trace3 ROI Score by Usage

Trace3's ROI score was rated 4.5 stars by customers who have used Trace3's products/services for 5 to 10 Years.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

5 to 10 Years	4.5

Trace3 Pricing vs. Competitors

Compared to its competitors, Trace3's ROI score is rated right above World Wide Technology, and is preceded by General Datatech.

COMPANY		Pricing Score
	General Datatech	4.5/5
	Trace3	4.1/5
	World Wide Technology	4.1/5
	Dimension Data	3.8/5
	Insight	3.6/5
	ConvergeOne	3/5
	Forsythe	N/A
	C2S Consulting Group	N/A

Unlock Trace3 ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Trace3 ROI vs. Competitors data and gain insights into your customers today.

Trace3 Customer Satisfaction (CSAT)

Trace3 Customer Satisfaction (CSAT) Score

69 / 100

Trace3 has an overall Customer Satisfaction score of 69 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	25%
Satisfied	44%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	6%
Very Dissatisfied	6%

Very Satisfied

25%

Satisfied

44%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Trace3 Customer Satisfaction

Trace3's Customer Satisfaction score was rated highest by customers who have used Trace3's products/services for 5 to 10 Years.

Sign Up to unlock insights into how customers have ranked Trace3 Customer Satisfaction.

Ranked Trace3 Customer Satisfaction the Highest

5 to 10 Years	66%
Male	40%

Trace3 Customer Satisfaction Score by Gender

Trace3's Customer Satisfaction score was rated 40 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Trace3.

40 / 100

Male

	Very Satisfied	20%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	40%
	Dissatisfied	20%
	Very Dissatisfied	0%

Trace3 Customer Satisfaction Score by Usage

Trace3's Customer Satisfaction score was rated 66 points by customers who have used Trace3's products/services for 5 to 10 Years.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

5 to 10 Years	66

Trace3 Customer Satisfaction vs. Competitors

Compared to its competitors, Trace3's Customer Satisfaction score is rated right above Insight, and is preceded by Dimension Data.

COMPANY		Customer Satisfaction (CSAT) Score
	General Datatech	100%
	World Wide Technology	77%
	Dimension Data	76%
	Trace3	69%
	Insight	68%
	ConvergeOne	28%
	Forsythe	0%
	C2S Consulting Group	0%

Unlock Trace3 Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Trace3 Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Trace3 Customer Service

4.2/5

Trace3 has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Trace3 overall Customer Service score rated by its users and customers.

About Trace3's Customer Service

Address

7565 Irvine Center Drive, Suite 200, Irvine, CA United States of America

Website

http://trace3.com/

Quick Insights into Trace3 Customer Service

Trace3's Customer Service score was rated highest by customers who have used Trace3's products/services for 5 to 10 Years.

Sign Up to unlock insights into how customers have ranked Trace3 Customer Service score.

Ranked Trace3 Customer Service the Highest

5 to 10 Years	4.5
46-50	4
Male	3.6

Trace3 Customer Service Score by Gender

Trace3's Customer Service score was rated 3.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Trace3.

Male

3.6/5

Female

N/A

Trace3 Customer Service Score by Age

Trace3's Customer Service score was rated 4 stars by customers ages 46-50 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Trace3.

100

Summary	Age	Customer Service Score
46-50 4	46-50	4

Trace3 Customer Service Score by Usage

Trace3's Customer Service score was rated 4.5 stars by customers who have used Trace3's products/services for 5 to 10 Years.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

5 to 10 Years	4.5

Trace3 Customer Service vs. Competitors

Compared to its competitors, Trace3's Customer Service score is rated right above World Wide Technology, and is preceded by General Datatech.

COMPANY		Customer Service Score
	General Datatech	4.5/5
	Trace3	4.2/5
	World Wide Technology	4.1/5
	Dimension Data	3.9/5
	Insight	3.6/5
	ConvergeOne	3.3/5
	Forsythe	N/A
	C2S Consulting Group	N/A

Unlock Trace3 Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Trace3 Customer Service vs. Competitors data and gain insights into your customers today.

Trace3 as an Employer

2.9/5

Trace3 has a 2.9/5 stars for its overall company culture rated by their employees

top

15%

CEO of Trace3

Tyler Beecher

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Trace3 scored a 46 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Trace3 would recommend the brand to a friend. ENPS measures how likely Trace3 employees would recommend working at Trace3 to a friend.

Net Promoter Score

NPS Score

64%	Promoters
18%	Passive
18%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
23%	Passive
28%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail