Trace3 NPS & Customer Reviews

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Trace3

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Trace3

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About Trace3 Brand

Trace3 empowers organizations to keep pace with the rapidly changing IT landscape by leveraging innovative technologies. Among its major competitors, Trace3 is ranked in 1st place for NPS while World Wide Technology is 2nd, and Dimension Data is 3rd.

Brand at a Glance

71%

Customer Loyalty

3.9/5

Product Quality

4.2/5

Pricing

4.2/5

Customer Service

Trace3 CMO

Sandy Salty

Sandy Salty serves as the CMO of Trace3, Inc. Sandy started at Trace3, Inc in February of 2019. Sandy currently resides in the Orange County, California Area.

Trace3 Ranking

^#1 / 4 of its competitors

Trace3 NPS

Trace3's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether Trace3's customers would recommend using the product based on a scale of -100 to 100.

Trace3 Overall NPS

NPS

64%	Promoters
16%	Passives
20%	Detractors

Trace3 NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2022 59	Nov 2022	59
Dec 2022 60	Dec 2022	60
Jan 2023 49	Jan 2023	49
Feb 2023 46	Feb 2023	46
Mar 2023 49	Mar 2023	49
May 2023 42	May 2023	42
Jul 2023 45	Jul 2023	45
Oct 2023 42	Oct 2023	42
Mar 2025 45	Mar 2025	45
Jan 2026 48	Jan 2026	48
Feb 2026 49	Feb 2026	49
May 2026 44	May 2026	44

How Other Brands Compare

Trace3 is ranked first for NPS among its competitors. World Wide Technology and Dimension Data come in second and third, with Insight coming in at #4.

	Trace3	World Wide Technology	Insight	Dimension Data
Global Ranking	#-	#870	#-	#-
NPS	44	40	12	21
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	-	$3.40B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Trace3 NPS by Gender

Trace3's NPS was rated 28 by Male customers on Comparably.

Male

Trace3's NPS was rated 28 by Male customers on Comparably.

57%

Promoters

14%

Passives

29%

Detractors

Female

N/A

Trace3's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Trace3 NPS by Age

Trace3's NPS was rated 100 points by customers ages 46-50 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

46-50

100%

Trace3 NPS by Usage

Trace3's NPS was rated 67 points by customers who have used Trace3's products/services for 5 to 10 Years.

-100

-50

100

Summary	Usage	Score
5 to 10 Years 67	5 to 10 Years	67

Trace3 NPS vs. Competitors

Compared to its competitors, Trace3's NPS is rated right above World Wide Technology.

COMPANY		NPS Score
	Trace3	44
	World Wide Technology	40
	Dimension Data	21
	Insight	12
	ConvergeOne	0
	General Datatech	0
	Forsythe	N/A
	C2S Consulting Group	N/A

Trace3 Customer Reviews

Out of the 2 Trace3 customer reviews 2 were positive and 0 were constructive. Trace3 customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Trace3 Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Trace3 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71%

29%

Trace3 Customer Loyalty Score by Gender

Trace3's Customer Loyalty score was rated 49 by Male customers on Comparably.

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Male

49%

Yes

Female

N/A

Yes

Trace3 Customer Loyalty Score by Age

Trace3's Customer Loyalty score was rated 33% by customers ages 46-50 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 33%	46-50	33%

Trace3 Customer Loyalty Score by Usage

Trace3's Customer Loyalty score was rated 70% by customers who have used Trace3's products/services for 5 to 10 Years.

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5 to 10 Years	70%

Trace3 Customer Loyalty vs. Competitors

Compared to its competitors, Trace3's Customer Loyalty score is rated right above Forsythe, and is preceded by ConvergeOne.

COMPANY		Customer Loyalty Score
	General Datatech	100%
	World Wide Technology	83%
	Dimension Data	82%
	Insight	79%
	ConvergeOne	73%
	Trace3	71%
	Forsythe	N/A
	C2S Consulting Group	N/A

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Trace3 Product Quality

3.9/5

Trace3 has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Trace3 Product Information

Trace3’s product quality score is a 3.9 out of 5 as rated by its users and customers.

Website: http://trace3.com/

Company Size: 501-1,000 Employees

Industry

Information Services

Tech

Business Services

Hardware and Devices

Quick Insights into Trace3 Product Quality

Trace3's Product Quality score was rated highest by customers who have used Trace3's products/services for 5 to 10 Years.

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Ranked Trace3 Product Quality the Highest

5 to 10 Years	4.6
46-50	4.1
Male	3.6

Trace3 Product Quality Score by Gender

Trace3's Product Quality score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

Trace3 Product Quality Score by Age

Trace3's Product Quality score was rated 4.1 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 4.1	46-50	4.1

Trace3 Product Quality Score by Usage

Trace3's Product Quality score was rated 4.6 stars by customers who have used Trace3's products/services for 5 to 10 Years.

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5 to 10 Years	4.6

Trace3 Product Quality vs. Competitors

Compared to its competitors, Trace3's Product Quality score is rated right above Insight, and is preceded by Dimension Data.

COMPANY		Product Quality Score
	General Datatech	4.5/5
	World Wide Technology	4.1/5
	Dimension Data	4/5
	Trace3	3.9/5
	Insight	3.6/5
	ConvergeOne	3.2/5
	Forsythe	N/A
	C2S Consulting Group	N/A

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Trace3 Pricing

Trace3 ROI & Value For Money

4.2/5

Trace3 has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Quick Insights into Trace3 ROI

Trace3's ROI score was rated highest by customers who have used Trace3's products/services for 5 to 10 Years.

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Ranked Trace3 ROI the Highest

5 to 10 Years	4.5
46-50	4.1
Male	3.6

Trace3 ROI Score by Gender

Trace3's ROI score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

Trace3 ROI Score by Age

Trace3's ROI score was rated 4.1 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 4.1	46-50	4.1

Trace3 ROI Score by Usage

Trace3's ROI score was rated 4.5 stars by customers who have used Trace3's products/services for 5 to 10 Years.

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5 to 10 Years	4.5

Trace3 Pricing vs. Competitors

Compared to its competitors, Trace3's ROI score is rated right above World Wide Technology, and is preceded by General Datatech.

COMPANY		Pricing Score
	General Datatech	4.5/5
	Trace3	4.2/5
	World Wide Technology	4.1/5
	Dimension Data	3.8/5
	Insight	3.5/5
	ConvergeOne	3.2/5
	Forsythe	N/A
	C2S Consulting Group	N/A

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Trace3 Customer Satisfaction (CSAT)

Trace3 Customer Satisfaction (CSAT) Score

74 / 100

Trace3 has an overall Customer Satisfaction score of 74 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	37%
Satisfied	37%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	5%
Very Dissatisfied	5%

Very Satisfied

37%

Satisfied

37%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Trace3 Customer Satisfaction

Trace3's Customer Satisfaction score was rated highest by customers ages 46-50.

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Ranked Trace3 Customer Satisfaction the Highest

46-50	67%
5 to 10 Years	66%
Male	50%

Trace3 Customer Satisfaction Score by Gender

Trace3's Customer Satisfaction score was rated 50 by Male customers on Comparably.

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50 / 100

Male

	Very Satisfied	33%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	17%
	Very Dissatisfied	0%

Trace3 Customer Satisfaction Score by Age

Trace3's Customer Satisfaction score was rated 67 points by customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

46-50

67%

Trace3 Customer Satisfaction Score by Usage

Trace3's Customer Satisfaction score was rated 66 points by customers who have used Trace3's products/services for 5 to 10 Years.

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5 to 10 Years	66

Trace3 Customer Satisfaction vs. Competitors

Compared to its competitors, Trace3's Customer Satisfaction score is rated right above Insight, and is preceded by Dimension Data.

COMPANY		Customer Satisfaction (CSAT) Score
	General Datatech	100%
	World Wide Technology	77%
	Dimension Data	76%
	Trace3	74%
	Insight	69%
	ConvergeOne	37%
	Forsythe	0%
	C2S Consulting Group	0%

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Trace3 Customer Service

4.2/5

Trace3 has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Trace3's Customer Service

Address

7565 Irvine Center Drive, Suite 200, Irvine, CA 92618

Website

http://trace3.com/

Quick Insights into Trace3 Customer Service

Trace3's Customer Service score was rated highest by customers who have used Trace3's products/services for 5 to 10 Years.

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Ranked Trace3 Customer Service the Highest

5 to 10 Years	4.5
46-50	4.2
Male	3.8

Trace3 Customer Service Score by Gender

Trace3's Customer Service score was rated 3.8 by Male customers on Comparably.

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Male

3.8/5

Female

N/A

Trace3 Customer Service Score by Age

Trace3's Customer Service score was rated 4.2 stars by customers ages 46-50 on Comparably.

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100

Summary	Age	Customer Service Score
46-50 4.2	46-50	4.2

Trace3 Customer Service Score by Usage

Trace3's Customer Service score was rated 4.5 stars by customers who have used Trace3's products/services for 5 to 10 Years.

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5 to 10 Years	4.5

Trace3 Customer Service vs. Competitors

Compared to its competitors, Trace3's Customer Service score is rated right above World Wide Technology, and is preceded by General Datatech.

COMPANY		Customer Service Score
	General Datatech	4.5/5
	Trace3	4.2/5
	World Wide Technology	4.1/5
	Dimension Data	3.9/5
	Insight	3.5/5
	ConvergeOne	3.5/5
	Forsythe	N/A
	C2S Consulting Group	N/A

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Trace3 as an Employer

3.2/5

Trace3 has a 3.2/5 stars for its overall company culture rated by their employees

top

15%

CEO of Trace3

Joe Quaglia

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Trace3 scored a 44 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Trace3 would recommend the brand to a friend. ENPS measures how likely Trace3 employees would recommend working at Trace3 to a friend.

Net Promoter Score

NPS Score

64%	Promoters
16%	Passive
20%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
22%	Passive
27%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail