CSAA Insurance Group, a AAA Insurer Culture | Comparably
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CSAA Insurance Group, a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. We offer auto, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. read more
EMPLOYEE
PARTICIPANTS
60
TOTAL
RATINGS
789

CSAA Insurance Group, a AAA Insurer Company Culture

CSAA Insurance Group, a AAA Insurer Culture

This score is derived from employee ratings & reviews
3.2/5
CSAA Insurance Group, a AAA Insurer's Overall Culture is rated C

Top Rated Culture Dimensions

CSAA Insurance Group, a AAA Insurer CEO

Top 40%Top 40% of Similar Size Companies on Comparably
Thomas Troy CSAA Insurance Group, a AAA Insurer's CEO
Thomas Troy
69 /100

Diversity at CSAA Insurance Group, a AAA Insurer

Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C

Diverse employees at CSAA Insurance Group, a AAA Insurer have rated Perks And Benefits, Team, and Compensation as the highest categories they have scored

Women at CSAA Insurance Group, a AAA Insurer

Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-

Women at CSAA Insurance Group, a AAA Insurer have rated Environment, Work Culture, and Compensation as the highest categories they have scored

CSAA Insurance Group, a AAA Insurer eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 40%Top 40% of Similar Size Companies on Comparably

Recommend to a Friend?

8

CSAA Insurance Group, a AAA Insurer employees are 8% more likely to recommend CSAA Insurance Group, a AAA Insurer as a great place to work

47%Promoters
14%Passives
39%Detractors

Working at CSAA Insurance Group, a AAA Insurer

Working at CSAA Insurance Group, a AAA Insurer is rated below average by 60 employees, across various culture dimensions. CSAA Insurance Group, a AAA Insurer employees rate CEO Rating highest among all categories, and think that Professional Development and Office Culture have the most room for improvement, putting CSAA Insurance Group, a AAA Insurer’s culture in the Bottom 40% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in San Francisco. See below in detail how working at CSAA Insurance Group, a AAA Insurer was rated by employees.

Overall Company Culture at CSAA Insurance Group, a AAA Insurer

C

Overall Company Culture at CSAA Insurance Group, a AAA Insurer is rated C

Last updated months ago

Bottom
40%

CSAA Insurance Group, a AAA Insurer ranks in the Bottom 40% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 60 Employees

View Results
0
20
40
60
80
100
Customer Support
76
Customer Support76
Admin
43
Admin43

CSAA Insurance Group, a AAA Insurer Employee Reviews

Out of 110 CSAA Insurance Group, a AAA Insurer employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping CSAA Insurance Group, a AAA Insurer improve their work culture.

77%
23%
Positive Reviews77%
Constructive Feedback23%

Positive Reviews From CSAA Insurance Group, a AAA Insurer Employees

  • What do you like best about the leadership team?
    great leadership and very well execution and long term vision
  • What did you like most about the interview process?
    I was able to do it remotely.
  • What are some of the best things about your team?
    They are not opened to new ideas

Constructive Feedback From CSAA Insurance Group, a AAA Insurer Employees

  • What's going wrong and how can it be improved?
    In my eyes there are many issues with this company. The leadership is absent. There are a lot of projects that all happen in parallel and none of them are coordinated. I was often reprimanded for being to negative, when all I was doing was challenging the status quo.
  • What would you improve about your company's interview process?
    Interviewer need to be more objective
  • What needs to change to make the company culture better?
    not opened to individuality views

CSAA Insurance Group, a AAA Insurer Company Information

CSAA Insurance Group, a AAA Insurer Company Overview

CSAA Insurance Group, a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. We offer auto, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia.

CSAA Insurance Group, a AAA Insurer was founded in 1914 and its current CEO is Thomas Troy. Since its inception 112 years ago, CSAA Insurance Group, a AAA Insurer has grown to 3500 employees.

CSAA Insurance Group, a AAA Insurer Mission, Vision & Values

CSAA Insurance Group, a AAA Insurer Mission & Values

We are committed to excellence in everything we do to help members prevent, prepare for and recover from life’s uncertainties. We continuously challenge ourselves to find innovative and better ways to serve members and communities with care and compassion.

CSAA Insurance Group, a AAA Insurer Vision Statement

We believe in… - Unwavering integrity - Personal and mutual accountability - The power of inclusion - A passion for service excellence - Thinking big and moving fast - Investing in ourselves

Sustainability and Corporate Social Responsibility at CSAA Insurance Group, a AAA Insurer

Climate change and the increase in severe weather events affecting communities – such as devastating wildfires, hurricanes and droughts – adds to the importance of protecting the environment and reducing our environmental footprint. Our employees are vigilant about their energy use, and we reuse and recycle materials whenever possible – because when we reduce our carbon emissions and trim energy use, we minimize pollution and contribute to healthier communities. The company has three LEED certified buildings, installed native and drought-tolerant landscaping, increased its energy-saving LED lighting, reduced greenhouse gas emissions by 1.5 percent and is converting its fleet of vehicles of nearly 300 to hybrid.

It’s our goal to see that every employee is empowered to make a positive impact in our world. Giving employees 24 hours of paid time off each year to volunteer is just one way we make that a reality. In 2018, we became the first company of our size or larger to achieve a 100% volunteer participation rate. Since 2015, we've also been recognized as one of the 50 most community-minded companies in the United States by Points of Light. Giving back is a cornerstone of our employee culture and a reflection of the passionate people that make up our community that works.

Headquarter3055 Oak Rd
Walnut Creek, CA 94597
United States of America
Websitecsaa-insurance.aaa.com
Founding Date1914
Company StatusPrivate
Jobscareers.csaa-insurance.aaa.com/
Social Sites

CSAA Insurance Group, a AAA Insurer Competitors

CSAA Insurance Group, a AAA Insurer competitors include USAA, Progressive Insurance, and GEICO. CSAA Insurance Group, a AAA Insurer ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how CSAA Insurance Group, a AAA Insurer compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    USAA's Logo
    USAA
    4.5/5
  2. #2
    Progressive Insurance's Logo
    Progressive Insurance
    4.3/5
  3. #3
    CSAA Insurance Group, a AAA Insurer's Logo
    CSAA Insurance Group, a AAA Insurer
    3.2/5
  4. #4
    GEICO's Logo
    GEICO
    2.7/5
  • Henderson, NV
  • Walnut Creek, CA
  • Walnut Creek, CA
  • Glendale, AZ
  • Glendale, AZ

CSAA Insurance Group, a AAA Insurer Employees

CSAA Insurance Group, a AAA Insurer has 3500 employees. 60 employees at CSAA Insurance Group, a AAA Insurer have reviewed CSAA Insurance Group, a AAA Insurer across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 60 CSAA Insurance Group, a AAA Insurer employees give their leadership a grade of C-, or Bottom 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at CSAA Insurance Group, a AAA Insurer are generally satisfied with their total compensation at CSAA Insurance Group, a AAA Insurer, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at CSAA Insurance Group, a AAA Insurer are generally satisfied with their team. 60 Participants grade the quality of their coworkers a C+. The majority believe the meetings at CSAA Insurance Group, a AAA Insurer are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at CSAA Insurance Group, a AAA Insurer believe the environment at CSAA Insurance Group, a AAA Insurer is positive. Most Participants believe the pace of work at CSAA Insurance Group, a AAA Insurer is comfortably fast. About 62% of the employees at CSAA Insurance Group, a AAA Insurer work 8 hours or less.

Overall, the employees at CSAA Insurance Group, a AAA Insurer are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
CSAA Insurance Group, a AAA Insurer employees generally work 8.7 hrs a day
Work Hours
A Day in the Life
Employees at CSAA Insurance Group, a AAA Insurer report the work pace is comfortably fast
Work Pace
A Day in the Life
89% of CSAA Insurance Group, a AAA Insurer employees look forward to interacting with their team every day
Coworkers
A Day in the Life
CSAA Insurance Group, a AAA Insurer employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
CSAA Insurance Group, a AAA Insurer employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
59% of CSAA Insurance Group, a AAA Insurer employees call their work environment positive
Environment

Joining CSAA Insurance Group, a AAA Insurer - Employee Onboarding

The prevailing opinion from employees about joining CSAA Insurance Group, a AAA Insurer is that the company was prepared on their first day. CSAA Insurance Group, a AAA Insurer employees concluded that their overall onboarding experience was positive. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

CSAA Insurance Group, a AAA Insurer KPIs and OKRs

At CSAA Insurance Group, a AAA Insurer 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of CSAA Insurance Group, a AAA Insurer's KPIs and OKRs is essential for its success. Out of 5 CSAA Insurance Group, a AAA Insurer employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.

AnswerPercent
Yes60%
No40%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes100%
No0%
Are the KPIs/OKRs for your department clear?

Diversity & Inclusion at CSAA Insurance Group, a AAA Insurer

Diverse employees at CSAA Insurance Group, a AAA Insurer score the company 65/100 across various culture categories, placing CSAA Insurance Group, a AAA Insurer in the Bottom 45% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at CSAA Insurance Group, a AAA Insurer across various culture dimensions.

The power of inclusion is one of our core beliefs as a company. We believe in it so much, we explicitly call it out and have programs to support it. The ability to effectively engage a broad cross-section of people – each of whom has unique differences both visible and invisible – not only supports an inclusive work space, but also allows us to better meet our unique members' needs. Diversity has an impact and is proven to drive employee engagement, innovation and profitability – all of which have very real bottom-line impacts. We believe that it’s more than just the right thing to do; diversity helps drive business results. For us, Inclusion is not only the right thing to do, it’s also a business imperative. We believe that diversity and fostering an inclusive workforce is critical to maintaining a competitive advantage in today’s marketplace.,,We place great importance on inclusion and belonging because it enriches our environment, makes the employee experience more fulfilling, increases member satisfaction, and leads to improved leadership effectiveness and overall business performance.,,· 80% of employees who took our employee experience survey responded favorably to questions focusing on inclusion and belonging,,· 11 employee resource groups that join together based on shared life experiences, characteristics or interests,,· 6 regional diversity councils that work to empower the diverse workforce of our company,,· Since 2005, we’ve earned top marks on the Corporate Equality Index, the national benchmark for corporate policies and practices pertinent to LBGTQ+ employees.,,· We also offer inclusive benefits such as paid bonding leave for birthing and non-birthing parents, two weeks of paid military leave and coverage for gender reassignment surgery.

Ranked Culture the Highest

Women 82/100
Department - Customer Support
Men 85/100
Department - Customer Support
Diverse Employees 84/100
Department - Customer Support

Ranked Culture the Lowest

Women 63/100
Tenure - 5 to 10 Years
Men N/A/100
Diverse Employees N/A/100

CSAA Insurance Group, a AAA Insurer Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • Gym Membership / Reimbursement

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus
  • Tuition Reimbursement

Office Perks

  • Legal Assistance
  • Work From Home Policy
  • Unique Office Space

CSAA Insurance Group, a AAA Insurer PTO

CSAA Insurance Group, a AAA Insurer's PTO and Vacation policy typically gives 20-30 days off a year. Paid Time Off is CSAA Insurance Group, a AAA Insurer's most important benefit besides Healthcare when ranked by employees, with 60% of employees saying it is the most important benefit. CSAA Insurance Group, a AAA Insurer's benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time40%
Vacation Policy60%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo20%
$1500 - $2500/mo20%
$1000 -$1500/mo0%
$500 -$1000/mo20%
Less than $500/mo40%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

CSAA Insurance Group, a AAA Insurer Careers

CSAA Insurance Group, a AAA Insurer Jobs

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Overview of Candidates Interested in CSAA Insurance Group, a AAA Insurer on Comparably

Candidates By Department

All Industries
100%

Candidates By Location

San Francisco
100%

Frequently Asked Questions regarding CSAA Insurance Group, a AAA Insurer

What is CSAA Insurance Group, a AAA Insurer address?

CSAA Insurance Group, a AAA Insurer location is at 3055 Oak Rd

Who is the CEO of CSAA Insurance Group, a AAA Insurer?

CSAA Insurance Group, a AAA Insurer CEO is Thomas Troy, their score by employees is 69

What is CSAA Insurance Group, a AAA Insurer eNPS?

The eNPS for CSAA Insurance Group, a AAA Insurer is 8

How many employees work in CSAA Insurance Group, a AAA Insurer?

CSAA Insurance Group, a AAA Insurer has 3500 employees

Who are CSAA Insurance Group, a AAA Insurer competitors?

CSAA Insurance Group, a AAA Insurer main competitors are USAA, Progressive Insurance, GEICO

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