Danfoss FAQs

Error type E1 means Floor Sensor disconnected, meaning the connection to sensor is lost. Contact service to find a solution. The thermostat requires a restart to operate again.

Danfoss ECtemp Smart - End User License Agreement and Disclaimer

1. License

This end user license agreement and disclaimer (“Agreement”) is entered into between Danfoss A/S or its Affiliates (each of which is referred to as “Danfoss”) and you as an end user (“You” or “User”). In this Agreement “Affiliate” shall mean an entity directly or indirectly controlled by Danfoss A/S whether by shares or voting rights.

Upon acceptance of this Agreement Danfoss grants You a limited, non-exclusive, non-transferable, royalty-free, worldwide license (“License”) to install and use the software (“Software”) embedded on your Danfoss ECtemp Smart. The License is granted subject to User’s compliance with the following:

a) The terms of this Agreement

b) Danfoss Terms of Use (available at www.Danfoss.com)

c) Danfoss Privacy Policy (available at www.Danfoss.com)

2. Automatic Software Updates

Danfoss may from time to time develop patches, bug fixes, updates and other modifications to improve the performance of the Software (“Updates”). By connecting the Danfoss ECtemp Smart to to the internet You accept that Updates may be automatically downloaded and installed on your Danfoss ECtemp Smart without further notice or consent being required. You acknowledge that you may be required to install Updates to use the Product for remote access.

3. Consent to use of data

By enabling Your Danfoss ECtemp Smart to wirelessly connect to the internet you agree that Danfoss may collect, use, register and store information concerning your room names, heating requirements, user set-points, IP-addresses, software and hardware attributes, connection errors and user interaction. Such information is used by Danfoss to improve default settings and enhance the performance of the Software.

4. Proprietary Rights

This License and the Software contains proprietary information which is owned by Danfoss and protected by applicable intellectual property rights. Except as expressly permitted herein, such Danfoss information herein may not

i. be used for any purpose except in compliance with this Agreement,

ii. be copied or reproduced in any form, or

iii. be modified, rented, leased, sold, distributed or exploited commercially.

Danfoss reserves the right to change, suspend, remove or disable User’s access at any time without notice. The Danfoss name, Danfoss logo and other Danfoss trademarks, graphics and logos are trademarks or registered trademarks of Danfoss or its affiliated companies. User is granted no right or license with respect to such trademarks.

5. Third Party Components

The Software may include certain third party software components ("Third Party Components") including open source and free software components, each of which has its own copyright and its own license conditions ("Third Party License"). A list of included Software Components and their respective licenses can be found in clause 8. To the extent any Third Party License grants the User rights to use, copy or modify the Open Source Component that are broader or narrower than the rights granted in this Agreement, then such rights shall take precedence over the rights and restrictions granted in this Agreement solely for such Third Party Components.

6. Disclaimer of Warranty

This License is provided on an “as is” and “as available” basis for the intended purposes as determined by Danfoss only and any use hereof is at User’s sole risk. The Software and results and information generated thereby cannot substitute technical advice but must be verified by the User, they are not promises and should not be relied on as accurate data or analyses. Danfoss disclaims all warranties and conditions regarding the Software, whether express, implied, or statutory, including, but not limited to, conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy and non-infringement of third parties’ rights. Danfoss does not warrant that the Software will meet your requirements or that the operation hereof will be uninterrupted or error-free.

6. Limitation of Liability

To the extent not prohibited by law, in no event shall Danfoss be liable for any direct, special, indirect or consequential dam-ages, whatsoever, including, without limitation, damage to property, damages for loss of savings or profits, or loss of data arising out of any use of the Software.

7. Miscellaneous

The License shall automatically terminate upon User’s breach of any of the terms of this Agreement. Danfoss may terminate the License at its sole discretion without prior notice. This Agreement and the License is subject to the substantive law of Denmark. Any dispute arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts in Denmark.

8. Third Party Components licenses

Our customers’ feedback is highly appreciated and we would love to hear what you think about our products. Please note that any content you may share on our website is bound by the following legal terms:

TERMS OF IDEA SUBMISSION

You agree that: (1) your submissions and their contents will automatically become the property of Danfoss, without any compensation to you or any third party; (2) Danfoss may use or redistribute the submissions and their contents for any purpose whatsoever without any restriction; (3) there is no obligation for Danfoss to review, keep, acknowledge, or return the submission or any related materials; and (4) Danfoss will have no obligation to keep your submission confidential or proprietary, and shall not be liable for any use or disclosure of the submission.

Danfoss ECtemp Smart App - End User License Agreement and Disclaimer

1. License

This end user license agreement and disclaimer (“Agreement”) is entered into between Danfoss A/S or its Affiliates (each of which is referred to as “Danfoss”) and you as an end user (“You” or “User”). In this Agreement “Affiliate” shall mean an entity directly or indirectly controlled by Danfoss A/S whether by shares or voting rights.

Upon acceptance of this Agreement Danfoss grants You a limited, non-exclusive, non-transferable, royalty-free, worldwide license (“License”) to install and use the Danfoss ECtemp Smart App (“Application”), for User’s use on any device that User owns or controls. The License is granted subject to User’s compliance with the following:

a) The terms of this Agreement

b) Danfoss Terms of Use (available at www.Danfoss.com)

c) Danfoss Privacy Policy (available at www.Danfoss.com)

2. Consent to use of data

By installing and using the Application you agree that Danfoss may collect, use, register and store information concerning your heating requirements, user set-points, IP-addresses, software and hardware attributes, connection errors and user interaction. Such information is used by Danfoss to improve default settings and enhance the performance of the Application.

3. Proprietary Rights

This License and the Application contains proprietary information which is owned by Danfoss and protected by applicable intellectual property rights. Except as expressly permitted herein, such Danfoss information herein may not

i. be used for any purpose except in compliance with this Agreement,

ii. be copied or reproduced in any form, or

iii. be modified, rented, leased, sold, distributed or exploited commercially.

Danfoss reserves the right to change, suspend, remove or disable User’s access at any time without notice. The Danfoss name, Danfoss logo and other Danfoss trademarks, graphics and logos are trademarks or registered trademarks of Danfoss or its affiliated companies. User is granted no right or license with respect to such trademarks.

4. Third Party Components

The Application may include certain third party software components ("Third Party Components") including open source and free software components, each of which has its own copyright and its own license conditions ("Third Party License"). A list of included Software Components and their respective licenses can be found in under Open source licenses

To the extent any Third Party License grants the User rights to use, copy or modify the Open Source Component that are broader or narrower than the rights granted in this Agreement, then such rights shall take precedence over the rights and restrictions granted in this Agreement solely for such Third Party Components.

5. Disclaimer of Warranty

This License is provided on an “as is” and “as available” basis for the intended purposes as determined by Danfoss only and any use hereof is at User’s sole risk. The Application and results and information generated thereby cannot substitute technical advice but must be verified by the User, they are not promises and should not be relied on as accurate data or analyses.

Danfoss disclaims all warranties and conditions regarding the Application, whether express, implied, or statutory, including, but not limited to, conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy and non-infringement of third parties’ rights. Danfoss does not warrant that the Application will meet your requirements or that the operation hereof will be uninterrupted or error-free.

6. Limitation of Liability

To the extent not prohibited by law, in no event shall Danfoss be liable for any direct, special, indirect or consequential damages, whatsoever, including, without limitation, damage to property, damages for loss of savings or profits, or loss of data arising out of any use of the Application.

7. Miscellaneous

The License shall automatically terminate upon User’s breach of any of the terms of this Agreement. Danfoss may terminate the License at its sole discretion without prior notice.

This Agreement and the License is subject to the substantive law of Denmark. Any dispute arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts in Denmark.

Error type E4 means that the room temperature sensor value is too high or too low. This is an unrecoverable error. Contact service to find a solution. The thermostat requires a restart to operate again.

Error type E3 means Thermostat is overheated, heating is turned off. Wait until thermostat cools down. The thermostat requires no restart, but will start heating when the temperature is lowered.

Error type E2 means Floor Sensor short-circuited. Contact service to find a solution. The thermostat requires a restart to operate again.

Yes. There will be an icon in the room list of the app showing if window open are detected.

The installation can partly be done without Wi-Fi, since the installation of the Danfoss ECtemp Smart thermostat is split in two.

Technician setup - this can be made without Wi-Fi, so that the thermostat can start temperature regulation.

Wi-Fi setup this cannot be done without Wi-Fi connection. Meaning you will not be able to see the thermostat in the app before Wi-Fi has been setup.

The installed floor sensor is identified by measuring the ohmic value.

During the Technician setup the correct installed floor sensor can be selected.

The power consumption in kWh for the actual thermostat can be found under [Thermostat information].

Consumption is split in:

Last 7 days

Last 30 days

Total

How to reset the thermostat?

The thermostat can be reset by:

Press and hold Control button and the up arrow for 5 seconds on the thermostat

When display on the thermostat goes blank press the green control button to confirm total reset

When the thermostat is repowered it will remember all settings and time, and it will continue the programmed heating cycle.

The thermostat can be turned off from both the actual thermostat and from the app. When in OFF state the display will show only a green control button.

Thermostat: Press and hold the control button for 5 seconds.

App: Select [Advanced settings] for the relevant thermostat and scroll to the bottom and press [ON / OFF]

When you touch one of the arrows or the control button, then it will display the actual room temperature.

No. The Smart thermostat cannot be used without an Android or iPhone Smartphone.

If Wi-Fi is lost, then the thermostat will keep regulating the room temperature, but you will not be able to establish connection using your phone.

Lost Wi-Fi connection will give an alarm in the app, and you can chose to get a Push notification as alarm on your phone.

Push notifications can be enabled by choosing [Settings] and [Notifications]

The Smart thermostat can regulate the room temperature without Wi-Fi connection, if Technician setup has been made, and it is displaying the actual room temperature.

Time zone is set by the phone during installation, and it will stay like this, even if you move the phone to a different time zone later.

Time will be maintained and adjusted according to summer and winter time automatically.

Actual time on the thermostats will be displayed on the main screen showing Living zone.

Some Samsung phones have a “Smart Network switch”. This Smart Network needs to be switched off for the phone to connect to the DEVIsmart network. Go to [Settings] and [Wi-Fi] on your phone and disconnect the “Smart Network switch” and try to connect your ECtemp Smart App to your Danfoss ECtemp Smart.

The Danfoss ECtemp Smart thermostat supports Wi-Fi routers with 2.4 GHz frequency. Most Wi-Fi routers that support 5 GHz also support 2.4 GHz by default to ensure the widest compability with Wi-Fi products. Please consult the manual of your router to learn more about what frequencies itcan support.

In case of connection issues pleasemake sure that your phone or tablet is connected to internet using Wi-Fi or mobile data connection and that the Danfoss ECtemp Smart thermostat has access to Wi-Fi with working internet.

To troubleshoot this, please follow the article “I have no connection”.

Pleasetry tosearch for the Wi-Fi network one more time.

If that doesn't work you may have a hidden networkand in that case please consult the manual of your Wi-Fi router to find out if your Wi-Fi network is hidden (SSID Broadcast disabled) and how to make your Wi-Fi network visible (SSID Broadcast enabled).

Once you have completed this step you can connect the Danfoss ECtemp Smart to your Wi-Fi as described in this article: How do I add the Danfoss ECtemp Smart App to my Danfoss ECtemp Smart thermostat?

When the Danfoss ECtemp Smart thermostat is connected to your Wi-Fi you can afterwards hide your Wi-Fi network again if needed by consulting the manual of your Wi-Fi router.

If you are unsure on how to configure your Wi-Fi router we recommend you contact the provider of your router.

In very rare cases the Wi-Fi network may not be shown due to the chosen frequency on the Wi-Fi router.

The Danfoss ECtemp Smart thermostat supports Wi-Fi routers with 2.4 GHz frequency. Most Wi-Fi routers that support 5 GHz also support 2.4 GHz by default to ensure the widest compatibility with Wi-Fi products. Please consult the manual of your router to learn more about what frequencies it can support.

The Wi-Fi password can usually be found on a label on your router or on the information sheet that was provided with your router. This is a standard practice for most internet service providers. If the Wi-Fi password is not found thentry to contact your internet service provider to see if they can provideyou with the Wi-Fi password.

Your internet service provider may suggest that youmanually reset the router to its factory defaults and follow the instructions in the routers manual on how to setup the Wi-Fi again. Please be aware that you shouldunder no circumstancereset your router to factory defaultsunless the provider of your router says it is okay.

If you no longer have the manual of your router you can probably find it on the internet. Start by locating the model name and number on the router itself and search the internetfor the phrase "<insert model name number> manual". Please be aware that if you reset your router that all your connected devices may need to be reconnected to your Wi-Fi network again.

Please contact your internet service provider or the information you received with your internet.

If the thermostat is configured and shows a temperature, but not configured for Wi-Fi it will start pulsating blue when the control button is touched. When the thermostat is pulsating blue, please choose [setup thermostat] in the app.

You can only access the thermostat if you have created a secure parring with it.

During installation the thermostat only shows the Wi-Fi networks it can connect to. The list shown during installation indicated the signal quality of each Wi-Fi.

Yes. The app is only able to communicate remotely with the thermostat if the thermostat is connected to Wi-Fi.

The C3 error shows that there is no internet connection.

The C2 error shows that the thermostat does not get an IP address. Please check the settings of your router.

The C1 error shows that the thermostat is not able to connect to the Wi-Fi. Please check the name of the Wi-Fi and the Password on the thermostat, see “ What do I do when I get a new router? ”

- The thermostat is showing a temperature but shows C1, C2 etc. just before turning off the display. Please see My thermostat shows C1, My thermostat shows C2 or My thermostat shows C3

- The thermostat shows a ““ and starts pulsating blue when I touch it. See “How do I setup my Danfoss ECtemp Smart”

- The thermostat shows a temperature and starts pulsating blue when I touch it. Please see “How do I configure Wi-Fi if the thermostat is already configured?”

How to read out HEXA code form Danfoss ECtemp Touch:

Access [Menu] and then [Settings]

Choose [Info]

Choose [Read Out] or [Read Out Codes]

Result: 16-digit code e.g.

Insert code into the Smart App. Use only characters e.g.: [12010E9928224181] and confirm.

Please visit http://heating.danfoss.com/new-solutions/ectemp-smart/ for more information on how to improve your comfort or contact the installer who provided the heating system.

The Danfoss ECtemp Smart App is available from Google Play and App Store on iTunes.

Keyword to search for is "ECtemp Smart".

The minimum requirements are iOS 7.1 or Android 4.1 .

Downloading app from App Store

Make sure you have Internet connection.

On the iPhone/iPad desktop click on the Apple Store icon:

The application will open

Search for the application >> on top right type in the name of the application (ECtemp Smart)and press Search

Choose the application you need. When you click on the app, you will get the application's page (you can find theredescription, screenshots, requirements and option to download the app).

Once App is downloaded, the Installation flag will change to open. The application icon is now available on the iPhone/iPad desktop.

Downloading app from Google Play

Make sure you have Internet connection.

On the phone/tablet desktop click on the Google Play (Play Store)icon:

The application will open

Search for the application >> on top right click magnifying glass then type the name of the application (ECtemp Smart)

Choose the application you need. When you click on the app, you will get the application's page (you can find there description, screenshots, requirements and option to download the app).

Once App is downloaded the application icon is available on the phone/tablet desktop.

Manual temperaturecan beused when the heating schedule is not needed in anindividual room or the Living Zone.

Manual temperatureis particular useful if youhavea guest room that is rarely used. The heating schedule could be active when the guest is staying in the room and when the guest leaves you could switch toa lowermanual temperaturesaving you energy.

Please note that any room can be changed into an Individual room by following the instructions in this article:What is Living Zone?

Manual temperature for an individual room can be activated as described here:

Access the right side panel of the Danfoss ECtemp Smart App.

Scroll down to the "Individual rooms" section.

Click on the room name of interest.

Slide "Manual temperature" from "Off" to "On"

"Manual temperature" is now activated.

Choose a different manual temperature if needed.

We recommend that you adapt the heating schedule of the Living Zone and the individual room(s) to your needs so Danfoss ECtemp Smart knows when are you at home and when are you away or asleep.

Additionally you could consider what the needed temperature for each room should be when you are at home and away or asleep. Generally the rooms where you spend the most time would most likely require a higher temperature than the rooms where you are less often or where you sleep.

Approximately 5\% of energy savings is possible for every degree of Celsiusthe temperature is lowered in the home.

The following steps show how you can remove the connection to a Danfoss ECtemp Smart thermostat from the Danfoss ECtemp Smart App.

Access the left side panel of the App. Click [Settings]. Click [Edit room] or [Edit house].

Follow the instructions on the screen on Android.

On iPhone/iPadselect the pencil in upper right side of the screen, and select the room (thermostat) or house to remove. Select [delete] in the bottomto confirm.

The change should happen fast (within a few seconds). Delay should only be experienced if the internet connection on the phone or tablet or Danfoss ECtemp Smart is slow.

If the internet connection is unstable then a change may be lost and it is required by the user to try again.

To find the Danfoss ECtemp Smart serial number you can take the front apart from the bottom part, mounted in the wall. The serial number will be on the back of the front part and on the front of the back part of the thermostat. Alternatively you can use the Danfoss ECtemp Smart App.

Chose the [Room], select [Thermostat Information] and look for “Serial number”

You may download the App on as many devices (phones or tablets) as you wish.

The same Danfoss ECtemp Smart thermostat can be paired with up to 10 mobile devices.

Two users may use the App simultaneously onthe same Danfoss ECtemp Smart.

Temperatures can be adjusted directly on the thermostat by touching the up and down arrows on the front. If thermostat is using “Heating schedule”, this will be overwritten when controlled by the scheduled actions.

The temperatures desired for when you are at home and away or asleep can be set individually for each room using the Danfoss ECtemp Smart App.

Access the right side panel of the Danfoss ECtemp Smart App.

You now have two options.

Click onthepencil to changethe current temperature for any room on the list. If thermostat is using “Heating schedule”, this will be overwritten when controlled by the scheduled actions.

Click on a[room name] to viewboth "At home" and "Away and Asleep" temperatures for that room. This will change the temperatures permanently until you change it again in the same way.

Change the temperatures.

When the App is opened for the first time the Danfoss ECtemp Smart App will show a step by step guide on how to add the App to the Danfoss ECtemp Smart thermostat.

There are several ways to do this:

Follow the step by step set-up guide for the initial set-up.

You can share an established configuration by [Share house] and [Receive house]. Please refer to “ How do I share access to my Smart thermostat with other users ”.

Yes. The only requirement is that your phone or tablet and the Danfoss ECtemp Smart both have a working internet connection.

If you are using the Danfoss ECtemp Smart App in a different country than where you live then please be aware that roaming fees may apply for your internet connection.

No, except in for initial setup of the thermostat. A working internet connection is required for Danfoss ECtemp Smart App and Danfoss ECtemp Smart to work together and stay updated.

The Danfoss ECtemp Smart App is freely available to everyone.

You can ask another person eg. an installer, to download the App andfollow the App’s guide on how to connect it to your Danfoss ECtemp Smart . You chose [Share House] and tell the code to the assisting person. The assisting person must enter this code under [Receive house] within two minutes from the code were given.Doing this will transfer your settings to the assisting person, supporting you.

You can remove App connections on the Danfoss ECtemp Smart at any time, under [Settings] and [User administration]. Removal is required for each individual thermostat.

Yes. Please refer to “ How do I install an additional Danfoss ECtemp Smart thermostat? ”.

You can control multiple locations (houses) and thermostats from the App by adding another house and adding extra rooms.

Warning! This can damage your system, if used in the wrong way.

Please consult the manual (section 9: Settings) for information regarding break out.

If the thermostat is already installed you can reconfigure the thermostat by selecting it:

Pres the thermometer in the upper right corner of the main screen in the Danfoss ECtemp Smart app

Choose the room/thermostat that you would like to modify in the list of thermostats

Scroll to the bottom of the page and press [Advanced settings]

Scroll to the bottom of the page and press [Technician setup]

If you turn the thermostat off and on again the thermostat will then enter configuration mode. In the app you then go into [settings] and select [install thermostat], the app will now guide you to get access to the thermostat and afterwards show the current configuration. Here you can reconfigure the Wi-Fi settings.

The software on the thermostat is updated automatically, without the user needs to do anything.

The Danfoss ECtemp Smart app is updated trough the respective stores.