Diligent Employee Reviews
Out of 239 Diligent employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Diligent improve their work culture. The Product team, with 100% positive reviews, reports the best experience at Diligent compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 19% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Stop finding ways to pay employees less, and take accountability for fundamentally broken or half-finished products.
Review from Customer Success Dept
They should invest more on trainings. They should present a career plan for employees. It should have a program to employees to study.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I think Diligent is a great company with a great team. I don't feel the salary is bad at all but it could be a bit better to make it more competitive
Review from Customer Support Dept
Other IT companies pay more to the same position, specially if the employee speaks more than one language.
Review from Customer Support Dept
Not enough emphasis on the needs of non-Boards employees and the customer base. Financial and benefits disparities between US and non US employees.
Review from Customer Success Dept
Pay me more; I recently moved into a senior role but due to changes in comp structure I am forecasted to make less this year than I have the previous two years.
Review from Customer Success Dept
My salary is below market and I've made less year over year due to my compensation plan not keeping up with the current business model
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Many of my coworkers are very new; they need more robust training and onboarding around processes.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
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What would you most like to see improved at your company?
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