Enshored Leadership Employee Reviews
What do you like best about the leadership team?
Desire to do things better
Review from Operations Dept
Communication and goals that being taught to me
Review from Customer Support Dept
shared vision, walk the floors, and visit frequently
Review from Executive Dept
we have a one plan and support
Review from Customer Support Dept
I like that the leadership team shows leniency and understanding toward employees.
Review from Operations Dept
Team is helpful and strong teamwork.
Review from Operations Dept
They provide clear and consistent guidance
Review from Customer Support Dept
There current work ethics and integrity
Review from Customer Support Dept
well my current tl is always ready to lend a helping hand in tems of work related issues. I have no regrets having him as a tl
Review from Customer Support Dept
I like best that the leadership team is supportive, approachable, and communicates clearly. They provide guidance when needed, listen to concerns, and show understanding of personal situations, which motivates me to perform well and stay engaged with my work.
Review from Customer Support Dept
They are open to suggestions and improvements
Review from Operations Dept
The leadership team is approachable and always looks after the general welfare of the employees.
Review from Operations Dept
checking on their employees constantly.
Review from Operations Dept
team work and easy to approach
Review from Customer Success Dept
approachable, kind, considirate sensitive, nice
Review from Customer Support Dept
Chill Chill Chill Chill Chill
Review from Customer Support Dept
I don't have any comments. Thank you.
Review from Operations Dept
Always considerate and always understanding
Review from Customer Success Dept
maintain the work life balance
Review from Operations Dept
The leadership of my current TL is goods
Review from Operations Dept
What does the leadership team need to get better at?
Be mature, be more present and be more clear with their goals. also think they spend so much money traveling to the philippines and the US and they complain about costs, doesn't make sense
Review from Operations Dept
What does the leadership team need to ge\
Review from Product Dept
Finding ways to improve each program's scalability
Review from Operations Dept
Consideration on their employees health.
Review from Operations Dept
Be considerate and prioritize the moderators well-being
Review from Product Dept
Just get rid of frequent transitions.
Review from Operations Dept
I think they need to reconsider Vacation Leave.
Review from Operations Dept
Be organized and have clarity on all the implementations and hear all the concerns of the agents not just focused on their performance score
Review from Operations Dept
Communicating decisions consistently down the org
Review from Customer Support Dept
everything atleast approve all VL
Review from Operations Dept
make it bearable for the rank and file to work, they cant handle sudden changes especially with the schedule no proper transition no proper explanation why and how they just give the new sched and thats it no reason no buts just follow regardless how hard it is for the rank and file
Review from Operations Dept
need to get better at handling, strategizing, and executing
Review from Customer Support Dept
Follow through on their actions and plans
Review from Operations Dept
Leadership Improvement Areas: Accountability: Leaders need to take ownership of their work and set an example for the team. Empowerment: Focus on developing and supporting team members rather than competing with them. Role Modeling: Demonstrate the behaviors expected from the team consistently.
Review from HR Dept
instead of introducing new processes all at the same time, why not take advantage of what we already have and focus on ensuring it is implemented properly this time. What we're doing is just mainly trial and error. introducing new processes is good but without follow through, it will still fail
Review from Business Development Dept
be considerate to the people
Review from Operations Dept
they need to listen to their employees
Review from Customer Support Dept
Proper balance of professionalism and empathy
Review from Operations Dept
need a team building with a company budget
Review from Operations Dept
All TL's are goods when it comes to managing the team. I think the one who needs to improve is the tm, they need to be more understandable when it comes to their moderators
Review from Operations Dept