Equinox Employee Reviews
Out of 203 Equinox employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping Equinox improve their work culture. The Operations team, with 75% positive reviews, reports the best experience at Equinox compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 46% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being honest to their team. Not hiding behind chain of comand
I believe if they took just a little bit more time training people on the forefront they would have a better outcome. I also believe when you're caring, more helpful and personable people want to do they best for you and that would also lead to a healthier more propelled culture at EQ
Stop staring at your phones, socializing, and flirting & do your jobs. Follow health department and OSHA rules. Change your fitness/fascist/Leni Riefenstahlesque youth-centric marketing imagery. Actually be inclusive instead of phoning it in.
Organized structure and livable pay.
Review from Operations Dept
Communication!!!!!!!!!! Thats whats important and respect !
Why do you feel undervalued and what would make you feel better about your compensation?
pay supervisors better for responsibilities and some employee appreciation in Toronto
License the spa. Fix the air conditioning so you stop spreading COVID. Fix the moldy, water damaged flooring. Don't force therapists to give their work away without fair compensation.
I believe that my responsibilities and skills in another industry would be compensated at least $50k higher
I work in kids club and I should make commission based off of how many kids I have returning to me week after week
Pay your employees enough to live in the cities where they are working
What do your coworkers need to improve and how could you work together better?
better management, current management is inexperienced
bad management and business etiquette
As well communication and respect
Communication and group discussions led by management.
Review from Sales Dept
We are kept from interacting my our current manager
Review from Operations Dept
What needs to change to make the company culture better?
I personally feel like people need to be moved around because everyone is so comfortable with each other maybe a new scenery will help everyone get back to where we're supposed to which is working for Equinox and making sure everyone is having a great experience
Pay your employees a liveable wage
Better leadership and training throughout the company.
Review from Operations Dept
The management team needs to be better
Review from Customer Support Dept
Competition, women’s respect in the work force
Review from Sales Dept
What would you improve about your company's interview process?
Hire people who wants to work
They mislead me about having only MS degree and being able to train.
Review from Sales Dept
The management needs to be more professional
Review from Customer Support Dept
What's going wrong and how can it be improved?
replace management with more experienced ones
They just making it a better place to work and make us feel comfortable make us wanna come to work we don't feel like that when we get here because we're not respected as maintenance crew honestly
Properties aren't maintained at the level necessary and customers aren't treated well.
Stop allowing people with no experience to lead, because their mom and dad work for the company.
Review from Sales Dept
What would you most like to see improved at your company?
Improved benefits and compensation to decrease employee turnover.